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Smart Customer Service
January 23, 2007
Speech Technology Digest
Escambia County Awards Accela $2.3 Million Contract for E-Government Software Solutions
SAN RAMON, Calif. - Escambia County, Florida has awarded Accela, a provider of government enterprise management software solutions, a $2.3 million contract for e-government solutions.
Nuance Launches IP-Based Voice Dialer for Employee-to-Employee Communications
BURLINGTON, Mass. - Nuance Communications introduced SpeechAttendant Internal Dialer, a turnkey, IP-based speech-enabled auto attendant solution for employee-to-employee communications.
VoicePort Earns Building Skills in New York State Award
ROCHESTER, N.Y. - VoicePort selected by Governor Pataki and the New York State Workforce Investment Board, to receive an award in the amount of $47,200.
XSell Names Tony Cherry Vice President of Development
- XSell, a provider of cross-sell and retention solutions to the financial services industry, added Tony Cherry as vice president of development.
AudioSoft Expands into North America Through Appointment of VP Sales and Marketing
SAN DIEGO - AudioSoft expanded into the
market through the appointment of Nick Porter to its international sales team as vice president of sales and marketing (
Edentify and BANKDetect Partner
& CHURCHTON, Md. - Edentify partnered with BANKDetect.
Avaya Expands Unified Communications Solutions for IBM Lotus Users
-- Avaya added to its suite of Unified Communications solutions at Lotusphere, IBM's annual user conference for Lotus software.
SonicRecruit Releases New SonicIVR
- Cytiva Software released SonicIVR, a new module that combines interactive voice recognition (IVR) capabilities with its recruiting software solution.
Carrius Technologies Releases New Compleat-200
- Carrius Technologies released enhanced performance and signaling capability on its Compleat-200 Network Layer Service Delivery Platform.>
Voice123 Releases New Categories for Voice Over Projects
NEW YORK - Voice123, an online marketplace for voice talents and voice over jobs, added new categories for voiceover projects on their Web site.
Etrials Releases EDC 2.0 Solution
- etrials Worldwide unveiled its new EDC 2.0 solution.
Datatel Launches Project IVR Unleashed
- Datatel launched a new initiative called
Project: IVR Unleashed.
Lectronix Includes Parrot's Bluetooth Handsfree Kit in Driver Information System for Trucking Industry
LAS VEGAS - Lectronix, Inc. entered a new relationship with Bluetooth specialist Parrot to bring wireless solutions to the commercial trucking industry.
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