Speech Technology Magazine

Speech Technology Magazine
Current Issue

November/December 2012: Cover Story

Siri-ous Influence: Enterprise Virtual Assistants Have Arrived

First came Apple's Siri for the iPhone. Now there's Nina, Lexee, and Sophia for business use.
Posted 10 Nov 2012 / November/December 2012 Issue - by

November/December 2012: Features

Customer Service Metrics That Matter

One-third of companies are missing the mark. Don't let yours be one of them.
Posted 10 Nov 2012 / November/December 2012 Issue - by

Your Voice Is Your Password

Voice biometrics is gaining momentum in the enterprise.
Posted 10 Nov 2012 / November/December 2012 Issue - by

November/December 2012: FYI

Nuance Plans a (Truly) Hands-Free Phone

Posted 10 Nov 2012 / November/December 2012 Issue - by

Nuance to Acquire Ditech Networks

Posted 10 Nov 2012 / November/December 2012 Issue - by

Overheard Underheard

Posted 10 Nov 2012 / November/December 2012 Issue - by

Speech-Enabled Virtual Assistants for Landlines?

Posted 10 Nov 2012 / November/December 2012 Issue - by

The Cloud Will Drive Growth in Mobile Speech Recognition

Posted 10 Nov 2012 / November/December 2012 Issue - by

Voxeo Taps Bob Ingalls as CEO

Posted 10 Nov 2012 / November/December 2012 Issue - by

November/December 2012: Deployments

IVR Delivers for a Propane Gas Supplier

AmeriGas sees business improvements with a speech-enabled phone system from Message Technologies Inc.
Posted 10 Nov 2012 / November/December 2012 Issue - by

Leveraging the Voice of the Customer Pays Off for Voxline

Brazilian contact center business finds NICE solutions are just what it needs.
Posted 10 Nov 2012 / November/December 2012 Issue - by
COLUMNS:

November/December 2012: Editor's Letter

Three Trends to Watch in 2013

Posted 10 Nov 2012 / November/December 2012 Issue - by

November/December 2012: The Business Case

Improving the Customer Experience with IVR Analytics

Streamline the service process for end-to-end benefits.
Posted 10 Nov 2012 / November/December 2012 Issue - by

November/December 2012: Forward Thinking

A New Age for Computer Interactions

Advances emphasize the role of the human mind.
Posted 10 Nov 2012 / November/December 2012 Issue - by

November/December 2012: Inside Outsourcing

When Outsourcing Providers Disappear

As the economy contracts, strengthen your outsourcing contacts.
Posted 10 Nov 2012 / November/December 2012 Issue - by

November/December 2012: Interact

VUI Designers Know Cross-Channel Design

Mobile apps raise expectations—and the bar.
Posted 10 Nov 2012 / November/December 2012 Issue - by

November/December 2012: A View from AVIOS

Banking on Multimodality

For financial transactions, gains are seen but challenges remain.
Posted 10 Nov 2012 / November/December 2012 Issue - by

November/December 2012: Voice Value

Enter Cross-Channel Proactive Customer Engagement

Being proactive is one thing. Getting it right is another.
Posted 10 Nov 2012 / November/December 2012 Issue - by