Category: Computer Telephony Integration (CTI)
AT&T Launches Cloud-Based Unified Communications Services
Services integrate collaboration tools.
Industry News, Posted 25 Jan 2012
Avaya Unveils Flare Communicator for iPad
Next-generation mobile collaboration based on Avaya Aura architecture.
Industry News, Posted 24 Jan 2012
MicroAutomation and Voxeo Announce Strategic Partnership
MicroAutomation joins Voxeo's Preferred Professional Services Partner Program.
News Feature, Posted 11 Oct 2011
Nuance, Ford Collaborate on Speech Understanding and Intent
Pair aims to make voice recognition more intuitive in SYNC in-car telematics system
FYI, Posted 01 Sep 2011
The Prescription for Speech Delivered at SpeechTEK 2011
In closing keynote, co-chairs Jim Larson and Susan Hura urge attendees to improve IVR systems at all costs
FYI, Posted 01 Sep 2011
Giving a Voice to the Developing World
Standards, mobile phones help bring the Web to resource-constrained areas
Standards, Posted 01 Sep 2011
Views from SpeechTEK 2011: Smartphones Set to Revolutionize Self-Service
Explosive growth in this market is also seen in developing world. Is owning a mobile device now "a human right"?
News Feature, Posted 10 Aug 2011
Mobile Speech Promises Glittering Prizes But Also Serious Challenges
Keynote panel at SpeechTEK 2011 explores smartphone frontier.
News Feature, Posted 09 Aug 2011
The 2011 Market Leaders
Cover Story, Posted 01 Jul 2011
Hosted Solutions Slash Cost of Ownership
Cloud-based offerings bring substantial savings over on-premises systems
FYI, Posted 01 Jul 2011
Nokia Turns to Windows Phone Platform
Microsoft, Finnish company team on Windows Phone 7-based global mobile ecosystem
FYI, Posted 01 Jul 2011
IVR Technology Group Releases iCall
iCall is a feature-rich, streamlined approach to automated outbound call processing.
Industry News, Posted 20 Apr 2011
Listen Before You Leap
Editor's Letter, Posted 01 Mar 2011
Making Mobile Business-Appropriate
How speech is finding its way onto smartphones and saving you big bucks
Feature, Posted 01 Mar 2011
What's In A Name?
Personalization means more than being on a first-name basis with customers
Cover Story, Posted 01 Mar 2011
Hotels Should Be Doing More with IVRs
Market Spotlight: Hospitality
FYI, Posted 01 Mar 2011
Wireless Customers Want Less Automation
FYI, Posted 01 Mar 2011
Nuance Advances Into Voice Biometrics
FYI, Posted 01 Mar 2011
Free Voice-to-Twitter Services Kept Egyptians Connected
FYI, Posted 01 Mar 2011
Unify Communications Across Channels
Semantic parsing can mine a treasure trove of data
Inside Outsourcing, Posted 01 Mar 2011
Combining IVR and Smartphones
Take advantage of today's visual displays and develop consumer product apps
Forward Thinking, Posted 01 Mar 2011
Why Hosting Is Part of Your Future
Ignore it at your own cost
The Business Case, Posted 01 Mar 2011
Year of Speech Coming? It’s Already Here
Technical hurdles remain, but the technology has become ubiquitous
Voice Value, Posted 01 Mar 2011
Digium Closes Year with More Than 2 Million Asterisk Downloads
Over the past 12 months, the company expanded use of open-source telephony software to 170 countries, released a major upgrade, and launched a new community project.
Industry News, Posted 11 Jan 2011
A New Year
As the economy rebounds, voice solutions continue to build use cases.
Cover Story, Posted 08 Jan 2011
It’s Not the Recognizer
Examining speech application errors reveals several more likely causes.
Talking Tech, Posted 08 Jan 2011
Please Listen Carefully, as Our Customers Have Changed
Editor's Letter, Posted 05 Jan 2011
For Full Benefit, Speech Use Has to Be Meaningful
Market Spotlight: Healthcare.
FYI, Posted 05 Jan 2011
New App Brings Social Media to Standard Voicemail
FYI, Posted 05 Jan 2011
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Companies: Computer Telephony Integration (CTI)
Angel
AVST (Applied Voice & Speech Technologies, Inc.)
Cisco
Convergys Corporation
FrontRange
Gold Systems
LumenVox
PlumVoice
Right Voice, Inc.
SOFTEL Communications
VoltDelta OnDemand Solutions
Voxeo Corporation
Worldly Voices


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