Category: Computer Telephony Integration (CTI) Rady Children’s Hospital Selects Amcom Software for Unified Communications Unified communications solutions will link once-disparate contact center operations, on-call scheduling, and staff messaging. Industry News, Posted 09 Mar 2010 Vendor Deep Dive: Ribbit Changing the Game: Ribbit enables quantum leaps in productivity. Feature, Posted 08 Mar 2010 CallFire Releases Hosted IVR Offering includes TTS, call recording, call routing, and a virtual receptionist. Industry News, Posted 02 Mar 2010 Convergys Launches Intervoice Voice Portal 6.5 New IVP version promises to deliver intelligent self-service and multimodal, visual IVR support. Industry News, Posted 17 Feb 2010 Study Finds Consumers Want Increased Automation in the Contact Center 83% of consumers attribute some part of a bad customer service experience to live agent interactions. News Feature, Posted 15 Jan 2010 Digium and Aumtech Certify a Multi-Language Speech Recognition Server Solution with Asterisk Solution improves customer satisfaction for as little as one-fiftieth of the cost of competitive high-end automated speech recognition (ASR) solutions. Industry News, Posted 07 Jan 2010 Altitude Software and Digium Partner Joint venture will deliver advanced contact center applications suite over IP communications platform. Industry News, Posted 01 Dec 2009 SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London SpeechTEK's first ever European event Industry News, Posted 28 Aug 2009 Nortel Releases Enterprise Contact Center Solutions Business processes blend with communications to boost revenue, decrease costs, and enhance customer satisfaction. Industry News, Posted 27 Mar 2009 Hold the Phone: It’s Google Voice and It’s Free Google Voice's voicemail-to-text offering may prove a challenge to just about every phone company. News Feature, Posted 16 Mar 2009 SpinVox Postures Itself to Take on Nuance World Wide An extended deal with Telstra solidifies the company's position in Australia. News Feature, Posted 24 Feb 2009 Nuance and Uncle Sam Unleash the Dragon on U.S. Military Bases The U.S. Army looks to Nuance for medical transcription services at home and abroad. News Feature, Posted 18 Feb 2009 Trio of Tech Firms Go Natural with a More Human Interface Three tech firms team up to build a lifelike, natural language-based digital assistant. News Feature, Posted 09 Feb 2009 Angel.com Phone-Enables SugarCRM with Hosted IVR With Angel.com's SugarCRM Connector Solutions Suite, SugarCRM users can access, collect, and update customer information via the phone. News Feature, Posted 02 Feb 2009 Gartner Names Contact Center Leaders Alcatel-Lucent, Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel share Gartner's Leaders Quadrant spots. News Feature, Posted 12 Dec 2008 Avaya Delivers New Outreach Solutions For Financial and Healthcare Industries New contact center solutions reach out to customers and use automated services to improve customer satisfaction and business efficiency. News Feature, Posted 14 Nov 2008 Avaya Announces Unified Communications All Inclusive Single, flexible package consolidates Avaya Communication Manager, desktop and mobility communications tools for little to no additional cost. News Feature, Posted 13 Nov 2008 Tellme Selects Servion as a Professional Services Partner Servion will work with Tellme to provide customized contact optimization capabilities that help businesses improve their voice-based customer interactions. Industry News, Posted 11 Nov 2008 Enghouse to Acquire Envox Worldwide for $14 Million Acquisition brings Syntellect and Envox together, strengthening their global reach, distribution channels, market focus, and technology portfolio. News Feature, Posted 21 Oct 2008 Columbia Bank Chooses Contact Solutions For Shared IVR Services Financial services firm moves from a self-hosting to a shared IVR system. News Feature, Posted 06 Oct 2008 Speech Helped Hurricane Evacuees Speech solutions helped travel and hospitality companies to manage unplanned call volume spikes as thousands of people evacuated from hurricanes' paths. News Feature, Posted 18 Sep 2008 SAP to Partner with VoiceObjects Under a new partnering deal inked March 13, SAP is integrating VoiceObjects’ phone application server technology into its own NetWeaver platform. The technology will enable easy input and access to SAP applications via the telephone. FYI, Posted 01 May 2007 Positive Marks for UC Offerings With Microsoft expected to release its unified communications offerings this summer, an independent solutions evaluator reviewed an early beta version of the software solution and gave it a glowing endorsement. FYI, Posted 01 May 2007 Opus CAT Scan Gives Good Prognosis for Self-Service In the latest version of its Conversational Access Technologies (CAT) report, Opus Research notes that speech-enabled self-service is growing faster than other IT spending. FYI, Posted 01 Mar 2007 VoIM Use Grows, But Must Overcome Hurdles While increased use of instant messaging (IM) in the enterprise, along with the proliferation of features like file sharing and white-boarding, make voice over IM (VoIM) an attractive option, VoIM service providers must tackle ease-of-use and interoperability issues before the technology will become more widespread, according to a new report by Light Reading's Enterprise VoIP Insider. FYI, Posted 01 Mar 2007 Laurent Philonenko, Vice President and General Manager, Cisco System's customer contact business unit. Speech Technology Magazine sat down with Laurent Philonenko, vice president and general manager of Cisco's customer contact business unit, to discuss the company's acquisition of Audium and its newly combined offerings. Q & A, Posted 08 Aug 2006 Jim Caldwell, Director of WebSphere Infrastructure Product Management, IBM Speech Technology Magazine sat down with Jim Caldwell to discuss his new role and the changes occurring with speech inside and outside of IBM. Q & A, Posted 07 Aug 2006 Thomas Smith, Group Manager of IVR/Speech Product Marketing, Verizon Business Speech Technology Magazine sat down with Thomas G. "Tom" Smith, group manager of IVR/speech product marketing, Verizon Business to discuss his new role as well as the goals and initiatives for Verizon Business. Q & A, Posted 25 Apr 2006 Richard Bray, General Manager, Microsoft Speech Server Speech Technology Magazine sat down with Rich Bray to discuss the latest Microsoft Speech Server news and the formation of the Unified Communications Group Q & A, Posted 10 Apr 2006 Pages:  1 2   Next >>

Companies: Computer Telephony Integration (CTI)