Speech Technology Magazine

 

Category: Computer Telephony Integration (CTI)

VoiceBase Partners with Voxbone

VoiceBase integrates its recording and speech analytics offering into Voxbone's communications platform.
Speech Technology Digest, Posted 09 Aug 2017

RingByName Offers Hands-Free Dialing with Alexa

RingByName's business phone service now offerrs hands-free dialing with an Amazon Alexa integration.
Speech Technology Digest, Posted 15 Mar 2017

IPC Teams with Verba for Recording Solution

The joint offering will provide advanced compliance recording for financial firms using Microsoft's Skype for Business.
Speech Technology Digest, Posted 30 Jan 2017

Mitel Certifies Parlance Operator Assistant

Parlance's speech-driven call handling solution is certified for interoperability with Mitel MiVoice Business. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 08 Dec 2016

Five9 Partners with Westcon-Comstor

The partnership will allow Five9's contact center solutions to be available to a wider breadth of customers.
Speech Technology Digest, Posted 28 Jun 2016

Research and Markets Predicts High Growth for Voice-Controlled Devices

The global voice-controlled devices market will continue to struggle with constant connectivity.
Speech Technology Digest, Posted 23 May 2016

Globitel's SpeechLog 7 Certified by Avaya

Globitel's SpeechLog 7 call recording and quality management solution is certified for use with Avaya's Aura Communication Manager and Aura Contact Center solutions.
Speech Technology Digest, Posted 28 Dec 2015

Promero Taps Enghouse Interactive Contact Center

Promero plans to leverage Enghouse Interactive's Contact Center: Service Provider (CCSP) 7.2 software for its Promero Call Center Omni Channel solution. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 10 Dec 2015

Cloud-Based Contact Center Market to Triple in Five Years

The global market for cloud-based contact centers is expected to surge from its current level of $4.68 billion to $14.71 billion by 2020, according to MarketsandMarkets research. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 16 Nov 2015

User Interface Innovations Will Transform Human-Machine Interactions, Frost & Sullivan Finds

Key enabling technologies will include gesture recognition, image recognition, and natural language processing.
Speech Technology Digest, Posted 08 Sep 2015

ITS Fiber Launches Hosted Call Center

ITS Fiber's new Hosted Call Center solutionincludes ACD, IVR, call recording, and other functionality.
Speech Technology Digest, Posted 31 Mar 2015

Enghouse Interactive Named NACR Preferred Partner

NACR and Enghouse deliver customer interaction and unified communications solutions to companies of all sizes.
Speech Technology Digest, Posted 16 Dec 2014

RushCard Turns to Enacomm for Voice Security

RushCard implements Enacomm's multifactor authentication that uses voice biometrics and enables mobile KBA to safeguard against fraud.
Speech Technology Digest, Posted 03 Nov 2014

The 2014 Speech Luminaries

Feature, Posted 31 Jul 2014

TELUS Selects Enghouse Interactive to Support Cloud Contact Centers in Canada

TELUS will leverage Enghouse Contact Center: Service Provider platform to offer contact center in the cloud.
Speech Technology Digest, Posted 07 Apr 2014

Hyundai Enhances Voice in Its BlueLink System

The new voice capabilities will be one of many new features in the 2015 Genesis model.
Speech Technology Digest, Posted 16 Dec 2013

Accelovance Choose USAN IVR for Research Study

Clinical research firm employs USAN Metaphor Voice hosted IVR, predictive dialer, and ACD in its call center.
Speech Technology Digest, Posted 24 Sep 2013

Voxeo Spins Off Voxeo Labs

Voxeo Labs announces new corporate identity under Tropo brand.
Speech Technology Digest, Posted 08 Jul 2013

IBM Changes Gears on Watson

Big Blue brings Watson to customer service with the launch of Watson Engagement Advisor.
Speech Technology News Features, Posted 24 May 2013

Cloud-Based PBX and Fixed-Mobile Convergence

A cloud-based PBX should have all the capabilities of the fixed-line version.
Sponsored Guest Commentary, Posted 12 Dec 2012

TranscribeMe Partners with Vadacom

Collaboration enables enterprises to analyze audio content.
Speech Technology Digest, Posted 09 Nov 2012

Expect Labs Analyzes Conversations in Real Time

MindMeld's underlying technology listens as you talk to ensure that information you need is always at your fingertips.
Speech Technology News Features, Posted 12 Sep 2012

Voice Assist Applies for Patent for Next Generation Home Phone Service

Technology reroutes subscribers to a voice-activated assistant.
Speech Technology Digest, Posted 27 Aug 2012

Dragon Voicemail to Text Transcribes Esnatech's Office-LinX Voicemails

Enables delivery via text message, email, and IM.
Speech Technology Digest, Posted 27 Aug 2012

Avaya Launches New Version of Aura Conferencing

Streamlines collaboration with all-in-one audio/Web solution.
Speech Technology Digest, Posted 09 Aug 2012

Cepstral Launches 6.0 Release of Voices for Open Source Telephony

Adds new features and low-cost integration for VARS and integrators
Speech Technology Digest, Posted 20 Apr 2012

Comcast Service Expands Voice Portfolio with Business VoiceEdge

HD voice service and UC features are included
Speech Technology Digest, Posted 28 Mar 2012

Christoph Mosing Appointed President of Enghouse Interactive USA

Veteran software executive will lead the company's strategic growth in interaction management business.
Speech Technology Digest, Posted 27 Mar 2012

AT&T Launches Cloud-Based Unified Communications Services

Services integrate collaboration tools.
Speech Technology Digest, Posted 25 Jan 2012

Avaya Unveils Flare Communicator for iPad

Next-generation mobile collaboration based on Avaya Aura architecture.
Speech Technology Digest, Posted 24 Jan 2012

MicroAutomation and Voxeo Announce Strategic Partnership

MicroAutomation joins Voxeo's Preferred Professional Services Partner Program.
Speech Technology News Features, Posted 11 Oct 2011

Nuance, Ford Collaborate on Speech Understanding and Intent

Pair aims to make voice recognition more intuitive in SYNC in-car telematics system
FYI, Posted 01 Sep 2011

The Prescription for Speech Delivered at SpeechTEK 2011

In closing keynote, co-chairs Jim Larson and Susan Hura urge attendees to improve IVR systems at all costs
FYI, Posted 01 Sep 2011

Giving a Voice to the Developing World

Standards, mobile phones help bring the Web to resource-constrained areas
Standards, Posted 01 Sep 2011

Views from SpeechTEK 2011: Smartphones Set to Revolutionize Self-Service

Explosive growth in this market is also seen in developing world. Is owning a mobile device now "a human right"?
Speech Technology News Features, Posted 10 Aug 2011

Mobile Speech Promises Glittering Prizes But Also Serious Challenges

Keynote panel at SpeechTEK 2011 explores smartphone frontier.
Speech Technology News Features, Posted 09 Aug 2011

The 2011 Market Leaders

Cover Story, Posted 01 Jul 2011

Hosted Solutions Slash Cost of Ownership

Cloud-based offerings bring substantial savings over on-premises systems
FYI, Posted 01 Jul 2011

Nokia Turns to Windows Phone Platform

Microsoft, Finnish company team on Windows Phone 7-based global mobile ecosystem
FYI, Posted 01 Jul 2011

IVR Technology Group Releases iCall

iCall is a feature-rich, streamlined approach to automated outbound call processing.
Speech Technology Digest, Posted 20 Apr 2011

Listen Before You Leap

Editor's Letter, Posted 01 Mar 2011

Making Mobile Business-Appropriate

How speech is finding its way onto smartphones and saving you big bucks
Feature, Posted 01 Mar 2011

What's In A Name?

Personalization means more than being on a first-name basis with customers
Cover Story, Posted 01 Mar 2011

Hotels Should Be Doing More with IVRs

Market Spotlight: Hospitality
FYI, Posted 01 Mar 2011

Wireless Customers Want Less Automation

FYI, Posted 01 Mar 2011

Nuance Advances Into Voice Biometrics

FYI, Posted 01 Mar 2011

Unify Communications Across Channels

Semantic parsing can mine a treasure trove of data
Inside Outsourcing, Posted 01 Mar 2011

Combining IVR and Smartphones

Take advantage of today's visual displays and develop consumer product apps
Forward Thinking, Posted 01 Mar 2011

Why Hosting Is Part of Your Future

Ignore it at your own cost
The Business Case, Posted 01 Mar 2011

Year of Speech Coming? It’s Already Here

Technical hurdles remain, but the technology has become ubiquitous
Voice Value, Posted 01 Mar 2011

Digium Closes Year with More Than 2 Million Asterisk Downloads

Over the past 12 months, the company expanded use of open-source telephony software to 170 countries, released a major upgrade, and launched a new community project.
Speech Technology Digest, Posted 11 Jan 2011

A New Year

As the economy rebounds, voice solutions continue to build use cases.
Cover Story, Posted 08 Jan 2011

It’s Not the Recognizer

Examining speech application errors reveals several more likely causes.
Talking Tech, Posted 08 Jan 2011

Please Listen Carefully, as Our Customers Have Changed

Editor's Letter, Posted 05 Jan 2011

For Full Benefit, Speech Use Has to Be Meaningful

Market Spotlight: Healthcare.
FYI, Posted 05 Jan 2011

A Gray Area

Today's seniors can't be left out of VUI design decisions.
Feature, Posted 05 Jan 2011

Speech Helps Weed Out Overdue Accounts

A landscaping company uses an outbound solution to reach delinquent customers.
Deployments, Posted 05 Jan 2011

The Hooptedoodle of Phone

The rules of writing also apply to script design.
Interact, Posted 05 Jan 2011

RightNow Introduces Voice Experience ManagerListen to this article in TTS, powered by Loquendo

RightNow's new Voice Experience Manager and communications-enabled desktop for Cisco and Avaya deliver highly personalized, branded phone interactions.
Speech Technology News Features, Posted 19 Nov 2010

VoiceCloud Releases Telephone App Suite

New VCX Platform features mailbox options, multiple numbers, conference calling, voicemail-to-text transcription, and more.
Speech Technology Digest, Posted 05 Nov 2010

8x8 Partners With Polycom

The deal brings Polycom's IP telephony and unified communications solutions to 8x8 Virtual Office Hosted VoIP subscribers.
Speech Technology Digest, Posted 14 Oct 2010

Pronexus Makes Its IVR Toolkit Free, Launches VBVoice 7

The move eliminates barriers to entry for IVR developers.
Speech Technology Digest, Posted 07 Sep 2010

Qwest Partners with Angel.com to Provide Cloud-Based IVR Services

IQ OnDemand application also interfaces with CRM systems.
Speech Technology News Features, Posted 28 Jun 2010

Ringio Integrates Rich Calling Service with Google Contacts, Gmail

A Google record of contact data pops to the desktop or mobile screen when contacts call.
Speech Technology Digest, Posted 27 May 2010

Ness Technologies Wins IVR Contract with Bank Discount

Israeli bank selects an IVR system based on the Genesys Voice Platform.
Speech Technology Digest, Posted 10 May 2010

Speech Recognition Capabilities Added to the DiaStar Server

Dialogic and LumenVox team up to bring the LumenVox ASR solution to Asterisk developers building voice and video applications with the DiaStar Server.
Speech Technology Digest, Posted 21 Apr 2010

Ringio Launches New Cloud-Based Rich Calling Service for SMBs

The solution integrates CRM and intelligent routing to give users a history of interactions with callers.
Speech Technology Digest, Posted 19 Apr 2010

CSC Launches Unified Communications as a ServiceListen to this article in TTS, powered by Loquendo

Cisco's Collaboration Portfolio provides turnkey managed service for global enterprises.
Speech Technology News Features, Posted 16 Apr 2010

AVST Acquires Active VoiceListen to this article in TTS, powered by Loquendo

Integration of NEC Active Voice division into AVST strengthens the unified communications market position for both companies.
Speech Technology News Features, Posted 07 Apr 2010

IVR Technology Group Announces iCAN Services

iCAN is a feature-rich, streamlined approach to automated telephony services that allows clients to set up applications with little or no set up fees and quick turnaround.
Speech Technology Digest, Posted 06 Apr 2010

Rady Children’s Hospital Selects Amcom Software for Unified Communications

Unified communications solutions will link once-disparate contact center operations, on-call scheduling, and staff messaging.
Speech Technology Digest, Posted 09 Mar 2010

Vendor Deep Dive: Ribbit

Changing the Game: Ribbit enables quantum leaps in productivity.
Feature, Posted 08 Mar 2010

CallFire Releases Hosted IVR

Offering includes TTS, call recording, call routing, and a virtual receptionist.
Speech Technology Digest, Posted 02 Mar 2010

Convergys Launches Intervoice Voice Portal 6.5

New IVP version promises to deliver intelligent self-service and multimodal, visual IVR support.
Speech Technology Digest, Posted 17 Feb 2010

Study Finds Consumers Want Increased Automation in the Contact CenterListen to this article in TTS, powered by Loquendo

83% of consumers attribute some part of a bad customer service experience to live agent interactions.
Speech Technology News Features, Posted 15 Jan 2010

Digium and Aumtech Certify a Multi-Language Speech Recognition Server Solution with Asterisk

Solution improves customer satisfaction for as little as one-fiftieth of the cost of competitive high-end automated speech recognition (ASR) solutions.
Speech Technology Digest, Posted 07 Jan 2010

Altitude Software and Digium Partner

Joint venture will deliver advanced contact center applications suite over IP communications platform.
Speech Technology Digest, Posted 01 Dec 2009

SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London

SpeechTEK's first ever European event
Speech Technology Digest, Posted 28 Aug 2009

Nortel Releases Enterprise Contact Center Solutions

Business processes blend with communications to boost revenue, decrease costs, and enhance customer satisfaction.
Speech Technology Digest, Posted 27 Mar 2009

Hold the Phone: It’s Google Voice and It’s FreeListen to this article in TTS, powered by Loquendo

Google Voice's voicemail-to-text offering may prove a challenge to just about every phone company.
Speech Technology News Features, Posted 16 Mar 2009

SpinVox Postures Itself to Take on Nuance World WideListen to this article in TTS, powered by Loquendo

An extended deal with Telstra solidifies the company's position in Australia.
Speech Technology News Features, Posted 24 Feb 2009

Nuance and Uncle Sam Unleash the Dragon on U.S. Military BasesListen to this article in TTS, powered by Loquendo

The U.S. Army looks to Nuance for medical transcription services at home and abroad.
Speech Technology News Features, Posted 18 Feb 2009

Trio of Tech Firms Go Natural with a More Human InterfaceListen to this article in TTS, powered by Loquendo

Three tech firms team up to build a lifelike, natural language-based digital assistant.
Speech Technology News Features, Posted 09 Feb 2009

Angel.com Phone-Enables SugarCRM with Hosted IVRListen to this article in TTS, powered by Loquendo

With Angel.com's SugarCRM Connector Solutions Suite, SugarCRM users can access, collect, and update customer information via the phone.
Speech Technology News Features, Posted 02 Feb 2009

Gartner Names Contact Center Leaders

Alcatel-Lucent, Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel share Gartner's Leaders Quadrant spots.
Speech Technology News Features, Posted 12 Dec 2008

Avaya Delivers New Outreach Solutions For Financial and Healthcare IndustriesListen to this article in TTS, powered by Loquendo

New contact center solutions reach out to customers and use automated services to improve customer satisfaction and business efficiency.
Speech Technology News Features, Posted 14 Nov 2008

Avaya Announces Unified Communications All Inclusive

Single, flexible package consolidates Avaya Communication Manager, desktop and mobility communications tools for little to no additional cost.
Speech Technology News Features, Posted 13 Nov 2008

Tellme Selects Servion as a Professional Services Partner

Servion will work with Tellme to provide customized contact optimization capabilities that help businesses improve their voice-based customer interactions.
Speech Technology Digest, Posted 11 Nov 2008

Enghouse to Acquire Envox Worldwide for $14 Million

Acquisition brings Syntellect and Envox together, strengthening their global reach, distribution channels, market focus, and technology portfolio.
Speech Technology News Features, Posted 21 Oct 2008

Columbia Bank Chooses Contact Solutions For Shared IVR ServicesListen to this article in TTS, powered by Loquendo

Financial services firm moves from a self-hosting to a shared IVR system.
Speech Technology News Features, Posted 06 Oct 2008

Speech Helped Hurricane EvacueesListen to this article in TTS, powered by Loquendo

Speech solutions helped travel and hospitality companies to manage unplanned call volume spikes as thousands of people evacuated from hurricanes' paths.
Speech Technology News Features, Posted 18 Sep 2008

SAP to Partner with VoiceObjects

Under a new partnering deal inked March 13, SAP is integrating VoiceObjects’ phone application server technology into its own NetWeaver platform. The technology will enable easy input and access to SAP applications via the telephone.
FYI, Posted 01 May 2007

Positive Marks for UC Offerings

With Microsoft expected to release its unified communications offerings this summer, an independent solutions evaluator reviewed an early beta version of the software solution and gave it a glowing endorsement.
FYI, Posted 01 May 2007

Opus CAT Scan Gives Good Prognosis for Self-Service

In the latest version of its Conversational Access Technologies (CAT) report, Opus Research notes that speech-enabled self-service is growing faster than other IT spending.
FYI, Posted 01 Mar 2007

VoIM Use Grows, But Must Overcome Hurdles

While increased use of instant messaging (IM) in the enterprise, along with the proliferation of features like file sharing and white-boarding, make voice over IM (VoIM) an attractive option, VoIM service providers must tackle ease-of-use and interoperability issues before the technology will become more widespread, according to a new report by Light Reading's Enterprise VoIP Insider.
FYI, Posted 01 Mar 2007

Laurent Philonenko, Vice President and General Manager, Cisco System's customer contact business unit.

Speech Technology Magazine sat down with Laurent Philonenko, vice president and general manager of Cisco's customer contact business unit, to discuss the company's acquisition of Audium and its newly combined offerings.
Q & A, Posted 08 Aug 2006

Jim Caldwell, Director of WebSphere Infrastructure Product Management, IBM

Speech Technology Magazine sat down with Jim Caldwell to discuss his new role and the changes occurring with speech inside and outside of IBM.
Q & A, Posted 07 Aug 2006

Thomas Smith, Group Manager of IVR/Speech Product Marketing, Verizon Business

Speech Technology Magazine sat down with Thomas G. "Tom" Smith, group manager of IVR/speech product marketing, Verizon Business to discuss his new role as well as the goals and initiatives for Verizon Business.
Q & A, Posted 25 Apr 2006

Richard Bray, General Manager, Microsoft Speech Server

Speech Technology Magazine sat down with Rich Bray to discuss the latest Microsoft Speech Server news and the formation of the Unified Communications Group
Q & A, Posted 10 Apr 2006

Dr. Andrew Hunt of Holly Connects

Speech Technology Magazine sat down with Dr. Andrew Hunt, vice president of engineering at Holly Connects, to talk about the successes in speech technologies during 2005 and his vision for 2006.
Q & A, Posted 09 Mar 2006

Dan Miller, senior analyst, Opus Research

Dan Miller, senior analyst at Opus Research, explains that "while many of the tools are developed to suit the needs of single users, the future is in developing software to support multi-tenant applications that give individual customers the ability to monitor, tweak and manage their individual applications."
Q & A, Posted 01 Jun 2005
Companies: Computer Telephony Integration (CTI)
All Worldly Voices
Aspect Software, Inc.
Convergys  Corporation