8x8 Announces General Availability Of X Series

8x8, Inc., a provider of cloud phone, meeting, collaboration and contact center solutions, announced general availability of 8x8 X Series, the next generation system of intelligent enterprise engagement for all customer and employee interactions. Now available in the U.S. and U.K., X Series helps companies radically transform enterprise communications with one cloud solution for voice, video conferencing, contact center, team messaging, and collaboration across mobile and desktop devices.

X Series has gained early adoption and success particularly across mid-market and enterprise organizations in a wide variety of industries including retail, healthcare, manufacturing, technology, and the public sector.

8x8 continues to expand its global footprint and recently completed a large-scale U.K. public sector deployment with the Brent, Lewisham Councils in London, and the Local Government Association. The X Series deployment replaced disparate on-premise solutions for 10,000 employees across 63 sites.

The new 8x8 X Series enables organizations to differentiate their customer experience by offering context-rich engagements, a single cloud platform for enterprise-wide collaboration, and advanced employee-customer interaction analytics capabilities. X Series uniquely transforms enterprise communications in the following ways:

  • Enterprise-wide Team Collaboration to Speed Decision-making and Issue Resolution: 
  • Data Intelligence to Optimize Scarce Moments of Customer Engagement
  • Predictive Analytics to Proactively Identify Opportunities and Issues that Influence Customer Satisfaction
8x8 X Series is now available in the U.S. and U.K. with multiple plans tailored to meet different business needs, from basic cloud telephony to a completely integrated voice, video conferencing, contact center, team messaging and collaboration platform. Each X Series plan offers increasingly powerful engagement capabilities and builds on the previous with competitive pricing.

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