VoiceBase Partners with Voxbone
Voice analytics provider VoiceBase has integrated its Speech Analytics into Voxbone's communications services to deliver valuable insights in just a few clicks. With Speech Analytics, Voxbone's phone numbers offer call recordings, automated call scoring, keyword spotting, and extraction.
"The better the recording quality, the better the voice analytics," said Walter Bachtiger, VoiceBase's CEO and founder, in a statement. "Voxbone's HD recording capabilities give VoiceBase a great foundation to deliver optimal metrics to customers. The process is so easy that users can save even more time and resources getting the analytics they need to be as effective as possible."
"We're seeing voice calls play a vital role for our enterprise customers in more ways than ever," said Itay Rosenfeld, Voxbone's CEO, in a statement. "The insights provided by VoiceBase have real value to help businesses make the most out of spoken interactions through useful data. By making the process as simple as possible, Voxbone aims to give our customers the tools to have better conversations without complications."
Gridspace's artificial intelligence capabilities is being integrated into the Voxbone.ai voice analytics services.