The 2015 State of the Speech Technology Industry: Application Testing and Tuning

Would You Do This?

Vendors are betting that you will as they move toward a one-call-to all unified communications strategy

Using the Phone to Transform Customer Service into a Strategic Asset

Contact centers in several thousand enterprises around the world have derived cost savings and customer satisfaction benefits by deploying speech recognition technology to automate customer service calls. The return on most of these deployments is usually measured in months, and customer satisfaction surveys indicate that callers frequently prefer voice for conducting service transactions—as opposed to touchtone or lengthy live agent interactions. …

Vendor Directory of Assistive Technology

A-C ALVA Access Group436 14th Street, Suite 700Oakland, CA 94612Tel: 888-318-2582info@aagi.comwww.aagi.com ATIA – Assistive Technology Industry Association401 N. Michigan AvenueChicago, IL 60611-4267 Tel: 877-OUR-ATIA (687-2842)Tel: 312-321-5172Fax: 312-673-6659Info@ATIA.org www.atia.org Avaya, Inc.211 Mt. Airy RoadBasking Ridge, NJ 07920Tel: 866-GO-AVAYAwww.avaya.com AVSI--Automated Voice Systems, Inc.17059 El Cajon AvenueYorba Linda, CA. 92686Tel: 714-524-4488Fax: 714-996-1127mastervoice@mail.comwww.mastervoice.com Closing the GapComputer Technology in Special Education and Rehabilitation…