The 2015 State of the Speech Technology Industry: Application Testing and Tuning

Would You Do This?

Vendors are betting that you will as they move toward a one-call-to all unified communications strategy

Using the Phone to Transform Customer Service into a Strategic Asset

Contact centers in several thousand enterprises around the world have derived cost savings and customer satisfaction benefits by deploying speech recognition technology to automate customer service calls. The return on most of these deployments is usually measured in months, and customer satisfaction surveys indicate that callers frequently prefer voice for conducting service transactions—as opposed to touchtone or lengthy live agent interactions. …

Virtual Assistants & Mobile Phones: How Speech Makes the Merger

Within the next decade, true interactive speech is expected to be pervasive and in everything. Digital cameras, air conditioners, watches, televisions, PCs, printers, mobile phones, cash registers, kiosks, automobiles, and vending machines will all have voices to announce their status and function. Not only will they accept spoken commands, they will hold conversations with us. Your TIVO will discuss its programming, your car will tell you where to turn, and your mobile phone will remind…

My Call Isn't All That Important to Me

When battling an IVR, there's not always a clear winner.

Automating the Tower of Babel

When we think about how speech recognition is used we generally envision it operating in a human-machine interaction. That's not surprising because that's the context in which speech recognition operates today. This human-machine paradigm is not, however, how speech technology will be used in the future; one of the most exciting areas of automated human-human communication is speech-to-speech machine translation.