Jamaica’s National Water Commission Selects Vocantas' Utilities OnCall
Jamaica's National Water Commission (NWC) is the latest Caribbean utility to select Vocantas' Utilities OnCall customer communication solution. The solution will provide the NWC with automated intelligent customer service.
Utilities OnCall will help the NWC lower traffic to its call center. Customers will have access to their payment histories, past and upcoming payment dates and amounts, and account status through the interactive voice response system, and will be able to pay their utility bills over the phone. The new system will also make outbound calls to customers to notify them of late payments.
Vocantas offers quick, seamless integrations that will enable real-time updates to the NWC’s Banner CIS and Oracle database. In choosing an interactive voice response solution, Vocantas' 100 percent database integration success rate was central to the National Water Commission's decision process, as was Vocantas' certification of compliance with Avaya Dev-Connect.
"We are looking forward to deploying Utilities OnCall to offset call center traffic and provide excellent customer service to customers of the National Water Commission in Jamaica," said Gary Hannah, president and CEO of Vocantas, in a statement. "Our commitment to intelligent automated customer service will allow the commission to maintain high customer satisfaction while decreasing costs associated with heavy traffic to a call center."