| Category: Financial Services/Insurance |
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Voice: The New Fingerprint?
Voice biometric consultants and technology are ready to fight back against fraudsters.
Cover Story,
Posted 01 Jun 2007
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Speech Is an Outright Success
After deploying an IBM/Fluency speech system, an insurance broker saw a 20 percent drop in misdirected calls
Deployments,
Posted 01 May 2007
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Hosted Speech: Trend or Foe?
A roundtable discussion with members of the hosted speech community reveals the benefits and concerns with a hosted speech solution
Feature,
Posted 01 Mar 2007
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SOA: Connecting the Pieces
Service-oriented architecture can enable IVRs to communicate valuable information from a company's computer network.
Feature,
Posted 09 Nov 2006
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Speech Applications Security: Protecting Your Business and Your Customers From Hackers
With unauthorized access to and theft of customer information on the rise, speech-enabled customer care systems present a new set of security parameters for companies to address. If ignored, a security breach in these systems could be devastating from both an economic and customer trust and loyalty perspective.
Cover Story,
Posted 01 Mar 2006
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2005 Speech Solutions Winners
For four years Speech Technology Magazine has recognized the individuals and companies whose efforts have propelled the speech industry forward. Upon being nominated and then approved as a candidate in the topic area; winners were then selected by online voting of the readers of Speech Technology Magazine. The categories and winners are: …
Feature,
Posted 30 Aug 2005
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Nationwide Automates Phone Banking with Speech
From Banking Technology - The UK's Nationwide Building Society has gone live with new phone banking technology which gives customers access to self-service telephone banking using speech recognition as well as traditional touchtone controls.
Industry News,
Posted 01 Aug 2005
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Bankinter to Launch Multimodal Service Powered by Kirusa
MADRID, Spain and EDISON, N.J. - Bankinter, an Internet bank and brokerage firm in Spain, has signed a strategic agreement to develop a multimodal interface for their applications using Kirusa's multimodal technology.
Industry News,
Posted 01 Jul 2005
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Most Innovative Solutions Awards 2005
According to Daniel Hong, voice business analyst at Datamonitor, the global voice business value chain* will grow from $716 million for 2004 to $1,939 million by 2009 at a CAGR of 22 percent. Speech Technology Magazine presents the third annual Most Innovative Solutions awards in recognition of the enterprises and service providers who are deploying innovative speech applications driving this growth. These applications are an integral touch point of their customers' contact with them and…
Feature,
Posted 20 Jun 2005
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Grange Insurance Pumps Premiums With Speech
The Georgia Insurance Information Group1 reports that annual U.S. insurance premiums reached over one trillion dollars in 2003. Breaking the total 2003 premiums into two categories, the property/casualty sector totaled $574.6 billion and the life/health sector totaled $480.9 billion2. While the average insurance expenditures for 2003 were estimated to be a 7.3 percent increase over 2002 and 2004 totals were 3.8 percent over 2003, the Insurance Information Institute estimates a rise of 2.5 percent for…
Deployments,
Posted 20 Jun 2005
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S1 and Edify Release Voice Banking Solution
ATLANTA - S1 Corporation and its subsidiary Edify Corporation introduced the next generation of its speech application for the financial services industry.
Industry News,
Posted 01 May 2005
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Saying "Aloha" to Our Hawaiian Customers
Aloha! That's the familiar greeting Hawaiians use to say hello and goodbye, and to express affection, compassion and sympathy. Yet beyond those definitions, "aloha" extends a sense of warmth and welcome that is uniquely Hawaiian. At American Savings Bank, we live the philosophy expressed by aloha. So when we planned a speech-based system to offer customers easier and more convenient services, we wanted to speak with a ...
Cover Story,
Posted 26 Apr 2005
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Speech Enables Disaster Recovery Operations
On any given day, there could be an event that drives communications off the rails. Whether it is a technical problem, weather related issue, or a major disaster, it becomes challenging for a company to communicate, operate and respond effectively. Enabling communications among employees, customers and the world within the first 24-48 hours is critical to either maintaining operations or getting the business back up and running smoothly and effectively. If you can't communicate, you…
Feature,
Posted 06 Mar 2005
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E-Pay Leader Expands Consumer Options while Controlling Biller Costs with VoiceXML
Fort Knox National Company (Fort Knox) processes nearly 20 billion dollars in payments annually for more than 700 companies, including some of the top utility, mortgage, insurance, and consumer finance billers in the United Sates. As a leading provider of single-source electronic payment solutions, Fort Knox has been at the forefront of innovations in the payments industry for nearly 20 years. Its TruePay™ payment platform is an example of the company putting innovation to work…
Deployments,
Posted 06 Jan 2005
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Usability Scorecard
The fourth and final in a series of interactive columns by Edwin Margulies.
Feature,
Posted 06 Jan 2005
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PostFinance Chooses Swisscom Systems
DUBLIN - PostFinance chooses Swisscom Systems for telephone self-service banking solution on Voxpilot VoiceXML platform.
Industry News,
Posted 01 Oct 2004
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Edify Introduces Licensed Speech Application for Banking Institutions
SANTA CLARA, Calif. - Edify Corporation introduced Edify Voice Banking, a fully-licensed software application that enables banking establishments to automate customer interactions and provide access to account, branch, and other financial information through speech-enabled self-service.
Industry News,
Posted 01 Sep 2004
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