Category: Financial Services/Insurance Caja Madrid Deploys Loquendo TTS in Its ATMs Loquendo technologies power Caja Madrid ATMs in eight languages. Industry News, Posted 10 Mar 2010 Nuance Mobile Care Enhances Secure Payment Offerings Through Partnership with Vesta Mobile operators and users to benefit from secure, intuitive mobile care payment solutions. Industry News, Posted 10 Feb 2010 Voxeo Partners with Four Key Voice Biometrics Providers Voxeo delivers voice verification, with major vendors providing solutions for every need. News Feature, Posted 09 Feb 2010 New CEO at BigHand Follows International Growth Jon Ardron named new CEO of dictation software provider. Industry News, Posted 03 Feb 2010 Nexidia and Semafone Partner Deal seeks to combat fraud and identity theft in the contact center. Industry News, Posted 23 Nov 2009 LiveVox Call Recording Suite Upgraded to Record Manual Calls Hosted dialer's ability to record all outbound and inbound calls eliminates the need for third-party recording packages. Industry News, Posted 08 Oct 2009 SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London SpeechTEK's first ever European event Industry News, Posted 28 Aug 2009 Loquendo Releases New Versions of Speech Engine, SDK, TTS The new releases offer additional features and aim to give designers more control. News Feature, Posted 25 Feb 2009 TouchLogic Selects Payment Vision to Augment Its Voice Messaging Solution Users of TouchLogic's solutions can offer electronic payment options during automated voice messaging campaigns. Industry News, Posted 13 Jan 2009 VCG Launches Biometric Payments System New service offers biometrically authorized payments via phone. News Feature, Posted 16 Dec 2008 Convergys Provides Call Center Support to the FDIC Convergys this week inked a new, five-year agreement to provide customer management support to the Federal Deposit Insurance Corp. Industry News, Posted 02 Dec 2008 VeCommerce Adds Voice to Xpress Bill Pay Xpress Bill Pay contracted with voice self-service solutions provider VeCommerce to provide voice processing as part of its online payment capability. Industry News, Posted 02 Dec 2008 SpeechStorm Prepares to Unveil Mobile IVVR New video applications expected to add a visual dimension to the caller experience through expanded self-service options. News Feature, Posted 21 Nov 2008 Ydilo Partners with IBM on Natural Language Recognition to Call-Management Operations Ydilo has become an IBM Business Partner by incorporating Websphere Voice Server into its speech software to better serve its customers with advanced speech-enabled solutions. Industry News, Posted 20 Nov 2008 Automated Voice Authentication Is Unveiled Vicorp introduces a new speech self-service solution portfolio focused on credit card fraud prevention. News Feature, Posted 19 Nov 2008 Avaya Delivers New Outreach Solutions For Financial and Healthcare Industries New contact center solutions reach out to customers and use automated services to improve customer satisfaction and business efficiency. News Feature, Posted 14 Nov 2008 VoxMedia Joins Tellme Partners Program Partnership will allow VoxMedia to provide enhanced speech recognition applications to customers. Industry News, Posted 14 Nov 2008 NICE Introduces First Integrated Voice and Transaction Analytics Solution Cross-channel compliance solution from NICE and subsidiary Actimize extracts insights from trading calls and transactions to boost trading surveillance and investigation, reduce risk, and operational costs. Industry News, Posted 06 Nov 2008 Victrio Launches Voice-Based Call Screening System System creates voiceprint database to stop credit card fraud and identity theft. News Feature, Posted 16 Oct 2008 Experian Partners with SmartReply to Improve Marketing Strategies A new partnership will help marketers expand into mobile channels. News Feature, Posted 13 Oct 2008 Columbia Bank Chooses Contact Solutions For Shared IVR Services Financial services firm moves from a self-hosting to a shared IVR system. News Feature, Posted 06 Oct 2008 Global Connect and EPP Partner on Automated Billing and Paying IVR Global Connect and Electronic Payment Providers partner to create an IVR that will allow customers to useautomated payment capabilities. News Feature, Posted 02 Oct 2008 Voice: The New Fingerprint? Voice biometric consultants and technology are ready to fight back against fraudsters. Cover Story, Posted 01 Jun 2007 Speech Is an Outright Success After deploying an IBM/Fluency speech system, an insurance broker saw a 20 percent drop in misdirected calls Deployments, Posted 01 May 2007 Hosted Speech: Trend or Foe? A roundtable discussion with members of the hosted speech community reveals the benefits and concerns with a hosted speech solution Feature, Posted 01 Mar 2007 SOA: Connecting the Pieces Service-oriented architecture can enable IVRs to communicate valuable information from a company's computer network. Feature, Posted 09 Nov 2006 VoxGen Launches Banking Protection System >VoxGen launched a voice identification & verification (ID&V) product for the financial services sector.> Industry News, Posted 09 May 2006 Bankinter and Vodafone Spain Launch Multimodal Broker Application MADRID - Bankinter and Vodafone Spain have launched the "Multimodal Broker" application, a "brokerage" application that allows stock exchange transactions through the mobile telephone using voice commands. Industry News, Posted 04 Apr 2006 Speech Applications Security: Protecting Your Business and Your Customers From Hackers With unauthorized access to and theft of customer information on the rise, speech-enabled customer care systems present a new set of security parameters for companies to address. If ignored, a security breach in these systems could be devastating from both an economic and customer trust and loyalty perspective. Cover Story, Posted 01 Mar 2006 Pages:  1 2 3   Next >>

Companies: Financial Services/Insurance Contact Solutions, Inc. Empirix, Inc. Syntellect Talk Technologies, Inc.