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2010 Apex Publication Excellence Award Winner
2010 ASBPE National Editorial Awards Winner
2010 ASBPE Regional Editorial Gold Award Winner
2010 ASBPE Regional Editorial Awards Winner
2009 Eddie Gold Winner
2009 Tabbies Award Winner

Category: Financial Services/Insurance
Waterfield Technologies and Voxeo Partner on Solution for Financial Institutions
The joint solution focuses on customer retention, competitive positioning, and profitability for banks and credit unions.
 Industry News, Posted 07 Feb 2012
Gerber Life Taps Nexidia
The insurance company will use Nexidia customer interaction analytics.
 Industry News, Posted 30 Jan 2012
Voice Technology Completes the Virtual Office
Speech processing efficiencies deliver powerful competitive advantages.
 Sounding Board, Posted 16 Jan 2012
IVR Investment Pays Off for Bank
Australia's Westpac overcomes service issues with a more automated platform.
 Deployments, Posted 01 Nov 2011
Bridging the Mobile App Gap
Mobile strategy insights for the financial industry contact center.
 Sounding Board, Posted 27 Oct 2011
Aetna Members Get Answers
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
 Deployments, Posted 01 Sep 2011
The 2011 Implementation Awards
Feature, Posted 01 Jul 2011
Interactive Intelligence Releases Customer Interaction Center 4.0
Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model.
News Feature, Posted 13 Jun 2011
SEC Implements Nexidia for Audio Review
The U.S. regulatory agency implements audio discovery software to streamline investigations.
 Industry News, Posted 08 Jun 2011
ClickFox Reveals Customer Identification Pitfalls During Self-Service
Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
 News Feature, Posted 02 May 2011
SpeechCycle Launches SmartCare Mobile
The voice-enabled solution is the first customer care solution developed specifically for the smartphone.
 News Feature, Posted 21 Mar 2011
PCI Council Releases Supplemental Guidance for Protecting Telephone-Based Payment Card Data
New resource helps merchants and service providers understand and implement PCI DSS requirements for voice recordings.
 News Feature, Posted 18 Mar 2011
Nuance Advances Into Voice Biometrics
FYI, Posted 01 Mar 2011
Switch Commerce MobileTMS Voice Commands Revolutionize ATM Management
Switch Commerce releases MobileTMS iPhone and Android mobile applications that use smartphone technology to integrate voice commands, location-based services, and real-time alerts for smarter ATM management.
 Industry News, Posted 17 Feb 2011
Nuance Aquires PerSay
Nuance hopes to expand its offerings in the voice authentication market.
 News Feature, Posted 22 Dec 2010
Trisys Introduces IP Call Recording Software
This 100 percent software-based solution doesn't rely on specific call control protocols.
 Industry News, Posted 15 Dec 2010
Interactions Receives PCI Validation
Interactions, a provider of customer care technology for automated voice platforms and other interactive systems, has been validated compliant with the Payment Card Industry Data Security Standard.
 Industry News, Posted 29 Nov 2010
Western & Southern Financial Reduces Operational Costs with Interactive Intelligence Communications Software
Financial services company deploys all-in-one IP communications software suite from Interactive Intelligence to support its 5,000 employees across 185 offices.
 Industry News, Posted 23 Nov 2010
Standards Hit Speech on the Web and Voice Biometrics
ANSI and W3C capped a busy summer with the release of new recommendations that provide more global reach.
 FYI, Posted 01 Nov 2010
CyberTech and Nexidia Forge Global Partnership
CyberTech's recording solutions integrate with Nexidia's speech analytics to bring the power of multilingual phonetic search to the global marketplace.
 Industry News, Posted 21 Sep 2010
CallMiner Receives PCI Certification and Introduces Data Redaction Functionality
CallMiner Eureka helps organizations secure customer and agent interactions with new enhanced security for transcription and audio playback.
 Industry News, Posted 27 Aug 2010
ANSI Publishes Voice Biometric Data StandardListen to this article in TTS, powered by Loquendo
The standard lays out the type and format of information that should accompany recordings.
 News Feature, Posted 17 Aug 2010
Avaya Launches Next-Generation Customer Service and Collaboration Applications
Avaya Aura Communications Platform powers new applications and redefines the economics of real-time businesses communications and collaboration.
 News Feature, Posted 20 Jul 2010
LiveVox Automates Voicemail Compliance on Manual and Preview Calls
Voicemail management tool keeps agents focused on consumer interactions and ensures compliant messages on all calls.
 Industry News, Posted 08 Jul 2010
HP and Avaya Collaborate to Advance UC Solutions
The two firms bring solutions together in one suite for enterprise customers.
 News Feature, Posted 29 Jun 2010
Ness Technologies Wins IVR Contract with Bank Discount
Israeli bank selects an IVR system based on the Genesys Voice Platform.
 Industry News, Posted 10 May 2010
LiveVox Announces 100 Percent Call Recording with Dynamic Retrieval
Numerous search options and stereo recording for speech analytics are being offered at no additional cost.
 Industry News, Posted 28 Apr 2010
Top Three Israeli Banks Roll Out Persay Voice Biometrics
Voice biometrics is poised to become mainstream authentication technology for remote services and applications.
 Industry News, Posted 15 Apr 2010
SpeakWrite Offers Transcription Application for iPhone, BlackBerry, and Android
The company brings cost-effective smartphone transcription services to legal and business sectors.
 Industry News, Posted 22 Mar 2010
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Companies: Financial Services/Insurance
Angel
Convergys Corporation
FrontRange
Gold Systems
IQ Services
Microsoft Tellme
Nexidia
OneReach
Phillips Speech Processing
PlumVoice
Right Voice, Inc.
Verint Witness Actionable Solutions
VoltDelta OnDemand Solutions

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