HawkSoft and Sonant Announce Voice AI Integration

HawkSoft, an insurance agency management system provider, and Sonant, providers of a voice artificial intelligence platform for insurance, have integrated 24/7 call logging directly within HawkSoft.

The collaboration gives agencies conversational AI that understands insurance workflows, triages every call into actionable tasks, and writes notes back into HawkSoft.

Sonant AI offers insurance-native voice AI agents with warm transfers, VIP bypass, past-call memory, real-time lookup, and task routing into HawkSoft to keep work in the system of record.

"Great technology only matters if service is better because of it. HawkSoft's reputation for standing with agencies is the standard we aspire to. Sonant's role is to extend that experience with always-on voice AI that routes work cleanly into HawkSoft and respects how agencies operate" said Francisco Lopes, co-founder and CEO of Sonant AI, in a statement.

"Sonant AI helps agencies automate call routing, policy servicing, and quote intake," said Rushang Shah, chief marketing officer of HawkSoft, in a statement. "When Sonant's virtual receptionist answers calls, it can handle simple tasks while routing more difficult ones to a person, all while documenting the client and policy in HawkSoft."