| Category: Telecommunications |
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Traditional Voice Holds Amid IP's Growth
Voice services continue to be the mainstay for most communications service companies in the United States and Canada, even in the face of emerging growth opportunities in things like video and broadband, according to new research by Frost & Sullivan.
FYI,
Posted 01 Jun 2007
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Voice-Based Search Expands Among Major Web Players
Voice-based mobile search technology has already become the new battleground for speech technologies, and now major Web search leaders Yahoo! and Google are poised to add their names to an ever-growing list of participants.
FYI,
Posted 01 Jun 2007
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Implementing a Bright IVR Idea
A Florida triple-play provider doubles self-service and splits transfers between agents in half with a speech application.
Deployments,
Posted 01 Jun 2007
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SAP to Partner with VoiceObjects
Under a new partnering deal inked March 13, SAP is integrating VoiceObjects’ phone application server technology into its own NetWeaver platform. The technology will enable easy input and access to SAP applications via the telephone.
FYI,
Posted 01 May 2007
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Bringing Video to the Voice Arena
The latest speech application development tools allow programmers to incorporate video applications as well.
Feature,
Posted 01 May 2007
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Voicemail-to-Text Goes Wireless
Cincinnati Bell is becoming the first U.S. wireless carrier to offer a service that converts wireless voicemail messages into text messages or email.
FYI,
Posted 01 Apr 2007
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VoIM Use Grows, But Must Overcome Hurdles
While increased use of instant messaging (IM) in the enterprise, along with the proliferation of features like file sharing and white-boarding, make voice over IM (VoIM) an attractive option, VoIM service providers must tackle ease-of-use and interoperability issues before the technology will become more widespread, according to a new report by Light Reading's Enterprise VoIP Insider.
FYI,
Posted 01 Mar 2007
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Ringing in the New Year
Outbound marketers have got the customer's number--but can they use it properly?
Feature,
Posted 30 Jan 2007
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SOA: Connecting the Pieces
Service-oriented architecture can enable IVRs to communicate valuable information from a company's computer network.
Feature,
Posted 09 Nov 2006
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Industry Dashboard: Datamonitor
Over the past five months, (April to August) there has not been strong activity in terms of publicly announced customer wins in the global speech recognition market. The number of publicly announced speech recognition deals grew from 34 during the first three months of 2006 to reach a total of 69 deals year-to-date for 2006. Network-based speech deals continue to account for the majority of customer wins and revenue, as seen in the technology quadrant of the Industry Dashboard.
FYI,
Posted 12 Sep 2006
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VoIP's Impact on Speech Recognition
Voice over Internet Protocol (VoIP) is rapidly replacing traditional phone service in the enterprise and that's good news for speech recognition. According to Synergy Research, revenues associated with enterprise IP telephony topped $4 billion in 2005—a 31 percent increase over 2004, and that has undoubtedly increased even more this year.
Feature,
Posted 12 Sep 2006
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Beatriz Infante, CEO, VoiceObjects
VoiceObjects recently appointed a new CEO. Speech Technology Magazine sat down with CEO Beatriz Infante to discuss her new role and new initiatives for the company.
Q & A,
Posted 01 Aug 2006
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Dr. Ami Moyal, CEO of NSC
Speech Technology Magazine interviewed Dr. Ami Moyal, CEO of NSC to discuss current issues.
Q & A,
Posted 28 Mar 2006
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Internet Technologies in the Contact Center
The telecommunications industry is undergoing a major change from proprietary hardware-based systems to software-based systems built on open standards. Standards such as VoiceXML, CCXML, SIP, Service-Oriented Architecture, and other Internet technologies are radically changing how contact center applications are built and deployed. But these enabling technologies are only the means to an end. The real goals of applying new technologies to the contact center remain: improving the customer's experience (Happy customers are better than disgruntled,…
Feature,
Posted 01 Jan 2006
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Speech Technology: Finally, a Competitive Necessity
Innovative technologies that are eventually successful follow a typical timeline. The capabilities and markets are over-stated in early stages as struggling start-ups try to make a case to investors and the press, leading to over-hype and disappointment. The core technology improves, and several early applications are identified where the use of the technology is particularly needed and is cost-effective, providing a base for growing businesses. Core technology continues to improve, making possible more marketable applications, but moving out…
Feature,
Posted 01 Jan 2006
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2005 Speech Solutions Winners
For four years Speech Technology Magazine has recognized the individuals and companies whose efforts have propelled the speech industry forward. Upon being nominated and then approved as a candidate in the topic area; winners were then selected by online voting of the readers of Speech Technology Magazine. The categories and winners are: …
Feature,
Posted 30 Aug 2005
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What Happened to Voice Portals?
What is – or, more accurately – what was a voice portal? One definition offered by the “Computing Dictionary” describes voice portals as “an interactive voice response (IVR) front end to a data retrieval system … being positioned mainly by carriers as wide-scale applications, offering things like specialized audio ‘infotainment’ services, real-time news, and stock quotes.” These sites offered engaging speech-enabled dialog available 24/7 from any standard telephone. …
Feature,
Posted 30 Aug 2005
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