Speech Technology Magazine


Category: Utilities

RealWear Starts Shipping HMT-1 Voice-Driven, Hands-Free, Head-Mounted Tablets

RealWear's HMT-1 voice-driven, hands-free, head-mounted tablet supports 10 languages.
Speech Technology Digest, Posted 22 Mar 2017

Jamaica’s National Water Commission Selects Vocantas' Utilities OnCall

The Vocantas IVR solution will handle the utility's inbound and outbound customer communications.
Speech Technology Digest, Posted 24 Aug 2015

Gas South Deploys USAN’s Omnichannel Customer Engagement Solution

The gas provider will install USAN's call center technologies.
Speech Technology Digest, Posted 03 Jun 2015

Vocantas Releases Utilities OnCall 3.1

Utilities OnCall 3.1 offers a slick new GUI and an IVR solution that is more secure and better protected.
Speech Technology Digest, Posted 20 Nov 2014

Grenada Electricity Services Deploys Vocantas' Utilities OnCall

Grenada Electricity Services is the second deployment of Utilities OnCall to be integrated with Harris' Advanced CIS Infinity.
Speech Technology Digest, Posted 17 Nov 2014

Murfreesboro Water and Sewer District Selects Vocantas' Utilities OnCall IVR

Vocantas wins a new customer, expands into Tennessee, and integrates with Harris Advanced CIS Infinity.
Speech Technology Digest, Posted 30 Oct 2014

Nexidia and Vertex Business Services Partner to Transform Customer Experience for Utilities Suppliers

Unique market offering combines Nexidia's customer interaction and speech analytics capabilities with Vertex's deep industry expertise.
Speech Technology Digest, Posted 22 Oct 2014

Thames Water Selects Unify for Contact Center Voice Techs

The U.K. utility will implement OpenScape Contact Center, OpenScape Voice, and Unify Managed Services in its contact centers.
Speech Technology Digest, Posted 25 Jun 2014

TXU Energy Introduces Ivy, a Virtual Customer Care Assistant

Ivy is an IVR tool that answers customer calls and addresses common customer issues.
Speech Technology Digest, Posted 14 Apr 2014

AudioCodes Releases Cloud-Based One Voice for Enterprise Mobility

AudioCodes launches an enterprise mobility solution suite for employee mobility, roaming, and speech-enabled directory search and dialing.
Speech Technology Digest, Posted 26 Feb 2014

My Call Isn't All That Important to Me

When battling an IVR, there's not always a clear winner.
Forward Thinking, Posted 06 Dec 2013

Selectron Technologies Teams Up with Voxeo

Partnership provides multichannel access to information and services.
Speech Technology Digest, Posted 10 Jun 2013

Otay Water District Calls on Flexible Solution to Improve Customer Service

Interactive Intelligence software keeps the public utility's call center operations flowing smoothly.
Deployments, Posted 10 Sep 2012

StrikeForce and TradeHarbor Announce First "Three-Factor" Voice Verification Solution

The partnership has yielded a new level of cyber security assurance for online transactions.
Speech Technology News Features, Posted 17 Jul 2012

BSkyB Deploys SpeechStorm Applications

Triple-play services provider turns to SpeechStorm's advanced customer care applications for personalized self-service.
Speech Technology Digest, Posted 21 Feb 2012

Intelliverse Launches Cloud Communications Solutions for Retail Electric Providers

Cloud-based voice applications optimize operations and deliver exceptional, cost-effective services and improved customer experience
Speech Technology Digest, Posted 29 Nov 2011

TradeHarbor Launches Quick Start Program for Cable Operators

Free integration support and free use of Voice Signature Service offered to prove ROI for customer service and mobile content delivery applications.
Speech Technology Digest, Posted 26 Oct 2011

ClickFox Reveals Customer Identification Pitfalls During Self-Service

Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
Speech Technology News Features, Posted 02 May 2011

SpeechCycle Launches SmartCare Mobile

The voice-enabled solution is the first customer care solution developed specifically for the smartphone.
Speech Technology News Features, Posted 21 Mar 2011

MicroAutomation Deploys Two IVRs for Washington Utility

Customer care and inspection scheduling applications fielded to assist customers without the aid of a call center agent.
Speech Technology Digest, Posted 03 Nov 2010

VoIP and Voicemail-to-Text Make a Better Network

A broadband voice and data provider sees improved customer service with solutions from Junction Networks and PhoneTag.
Deployments, Posted 01 Nov 2010

CosmoCom Contact Center Technology Serves Israeli Municipalities

Israeli outsourcer Milgam uses Virtual Call Center to improve collections for utilities and local authorities.
Speech Technology Digest, Posted 19 Oct 2010

Convergys Lights Up the Smart Grid with Smart Solutions

New billing and customer care solutions are available for the energy and utility markets.
Speech Technology Digest, Posted 04 May 2010

Voxeo Partners with Four Key Voice Biometrics Providers

Voxeo delivers voice verification, with major vendors providing solutions for every need.
Speech Technology News Features, Posted 09 Feb 2010

LiveVox Call Recording Suite Upgraded to Record Manual Calls

Hosted dialer's ability to record all outbound and inbound calls eliminates the need for third-party recording packages.
Speech Technology Digest, Posted 08 Oct 2009

SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London

SpeechTEK's first ever European event
Speech Technology Digest, Posted 28 Aug 2009

Ifbyphone SIPs from the Font of Lower PricesListen to this article in TTS, powered by Loquendo

The company promises carriers more for less with a new sales model.
Speech Technology News Features, Posted 20 Apr 2009

Vangard Extends Its Voice with Nuance EngineListen to this article in TTS, powered by Loquendo

Mobile Voice Platform leverages VoCon 3200 speech engine to voice-enable commercial and government activities.
Speech Technology News Features, Posted 10 Dec 2008

U.S. Utility Expands Use of NICE SmartCenter

Company will add NICE recording and quality management solutions and integrate with existing NICE workforce management solution.
Speech Technology Digest, Posted 01 Dec 2008

Vangard Voice Systems Introduces Mobile Voice PlatformListen to this article in TTS, powered by Loquendo

Mobile Voice Platform, powered by Vangard's Rapid Development Environment, extends to mobile applications anywhere across the enterprise.
Speech Technology News Features, Posted 24 Oct 2008

Global Connect and EPP Partner on Automated Billing and Paying IVRListen to this article in TTS, powered by Loquendo

Global Connect and Electronic Payment Providers partner to create an IVR that will allow customers to useautomated payment capabilities.
Speech Technology News Features, Posted 02 Oct 2008

Would You Do This?

Vendors are betting that you will as they move toward a one-call-to all unified communications strategy
Cover Story, Posted 01 Mar 2007

Conversational Voice Authorization Is a Natural Over the Phone

Sometimes it helps to have multiple personalities. However, it is generally not helpful when someone else borrows one of these personalities to make unauthorized purchases on one's charge account. For phone-based access to financial services, health records, technical support or more routine customer care, "conversational sign on," which mixes voice biometrics with multi-factor authentication methodologies, should be the preferred method for identity validation. …
Industry View, Posted 30 Aug 2005

Using the Phone to Transform Customer Service into a Strategic Asset

Contact centers in several thousand enterprises around the world have derived cost savings and customer satisfaction benefits by deploying speech recognition technology to automate customer service calls. The return on most of these deployments is usually measured in months, and customer satisfaction surveys indicate that callers frequently prefer voice for conducting service transactions—as opposed to touchtone or lengthy live agent interactions. …
Feature, Posted 30 Aug 2005

Pacific Gas & Electric Powers Calls Naturally With Speech

Gas and electric utility companies around the world help power almost every facet of our lives. According to the Energy Information Administration (EIA), from 1949 to 2003, energy production has increased from 31.722 quadrillion Btu to 70.474 quadrillion Btu1. As far as electricity itself is concerned, U.S. production reached 3,883,185 kilowatt hours and U.S. electric utility production had a net generation of 2,462,281 kilowatt hours for 20031. With a total of 134,449,8251 U.S. customers, utility
Deployments, Posted 20 Jun 2005

Virtual Assistants & Mobile Phones: How Speech Makes the Merger

Within the next decade, true interactive speech is expected to be pervasive and in everything. Digital cameras, air conditioners, watches, televisions, PCs, printers, mobile phones, cash registers, kiosks, automobiles, and vending machines will all have voices to announce their status and function. Not only will they accept spoken commands, they will hold conversations with us. Your TIVO will discuss its programming, your car will tell you where to turn, and your mobile phone will remind…

Feature, Posted 26 Apr 2005

Vendor Directory of Assistive Technology

A-C ALVA Access Group436 14th Street, Suite 700Oakland, CA 94612Tel: 888-318-2582info@aagi.comwww.aagi.com ATIA – Assistive Technology Industry Association401 N. Michigan AvenueChicago, IL 60611-4267 Tel: 877-OUR-ATIA (687-2842)Tel: 312-321-5172Fax: 312-673-6659Info@ATIA.org www.atia.org Avaya, Inc.211 Mt. Airy RoadBasking Ridge, NJ 07920Tel: 866-GO-AVAYAwww.avaya.com AVSI--Automated Voice Systems, Inc.17059 El Cajon AvenueYorba Linda, CA. 92686Tel: 714-524-4488Fax: 714-996-1127mastervoice@mail.comwww.mastervoice.com Closing the GapComputer Technology in Special Education and Rehabilitation…
Feature, Posted 26 Apr 2005

Automating the Tower of Babel

When we think about how speech recognition is used we generally envision it operating in a human-machine interaction. That's not surprising because that's the context in which speech recognition operates today. This human-machine paradigm is not, however, how speech technology will be used in the future; one of the most exciting areas of automated human-human communication is speech-to-speech machine translation.
Forward Thinking, Posted 11 Sep 2004

What's Your Value? It's Just A Phone, Stupid.

Recently, we had the exhilarating experience of undergoing a merger. In the interim, we were able to set up a fully functional intranet, a speech-based automated attendent, and a virtual Exchange server in one day.
Industry View, Posted 05 May 2003

Automated Directory Assistance
Speech-enabling the Next Generation of Customer Service

In the recent Voice Portals and Applications Report published by Datamonitor, the company combines the Auto-attendant and Directory Assistant Applications for reporting purposes, but states that supply-side revenues in 2002 will be $145 million and will grow by 31% to $190 million in 2003. The Directory Assistance (DA) market is gaining new ground as companies in the space have begun implementing premium services to their offerings, e.g., speech recognition technology. While providing such enhanced services to their customers, companies around the world are trying to reduce operating costs and/or create new streams of revenue. Keeping increased customer satisfaction and driving-up repeat usage in mind, many service providers are finding that automating their DA service is helping them meet their goals.
Feature, Posted 10 Sep 2002

Conversational Marketing:
Speech technology makes the telephone a new medium

The Voice User Interface (VUI)—speech recognition supported by text-to-speech and speaker verification—is changing the way the telephone is used in two ways. First, by helping us connect with one another. The VUI enhances standard telecommunications functions, such as dialing and voice mail, making them easier to use. It makes the addition of enhanced communication services, such as telephone access to email, feasible and usable. It makes directory assistance more economical, benefiting the service provider, but ultimately the consumer as well. In the long run, the network may use "voice tone" (speech recognition) rather than dial tone (the keypad), as its primary means of interaction with the caller.
Feature, Posted 10 Sep 2002

Can Speech Improve Cell Phone Interfaces?

Interactive Voice Response (IVR) systems are everywhere. For the past decade, consumers have dialed regularly into computer systems to obtain automated bank, portfolio, and account information, airline schedules, movie times, and the like. We have become so accustomed to using IVRs that, like answering machines, we may no longer be aware of whether or not we like them. They are useful, relatively easy to use, but mostly so prevalent that we frequently have no choice but to use them.
Feature, Posted 30 Apr 1999

Speech On The Web: Speech Combines Telephone and Internet

Lucent Technologies is driving the convergence of the Internet and telephone networks to make accessing a business' services a better experience for customers through a choice of natural interfaces. The Natural Information Interface, demonstrated at the Council on Competitiveness' National Innovation Summit at MIT in March, combines advanced speech technologies with flexible Web and phone interfaces to create a true convergence of telephone and internet applications, making it possible for users to converse naturally with an automated system.
Feature, Posted 30 Jun 1998

Market Analysis: Telephone Present a New Face

William Meisel, a well-known speech industry consultant, has just completed a comprehensive market study of telephone speech recognition entitled The Telephony Voice User Interface: Speech recognition, Text-to-speech, and speaker verification over the telephone. Brian Lewis, the editor of Speech Technology magazine, talked to Meisel about the report.
Feature, Posted 30 Jun 1998

Market Analysis: Opportunities in Speech

During the second half of 1997, Wohl Associates spent considerable time looking at various aspects of the speech marketplace, interviewing vendors and users, and forming opinions as to the status of the market and its future directions.
Feature, Posted 01 Apr 1998
Companies: Utilities
Chant, Inc.
GoVivace, Inc.
LumenVox LLC
NICE Nexidia
Omilia Natural Language Solutions, Ltd.
SOFTEL Communications, Inc.
Verint® Systems