April 14, 2010
Deployments
Interactive Intelligence's CIC 3.0 is making it easier for Pizza Pizza to bring tens of millions of orders to customers across Canada.
Industry News
New addition to the Cx Solutions Suite enables more personalized customer engagements to multiply customer lifetime value.
Several key senior management changes follow the deal.
Alliance significantly increases PerSay's ability to deliver its voice biometrics products globally.
Tandem integrates Loquendo TTS into its applications for language students of all ages and abilities.
Final Cut Pro editing workflow revolutionized through use of phonetic search to locate material.
Rooted in analytics engine of 240 million monthly customer interactions, industry research pinpoints customer behavior trends and best practices.
Multiple transcription options offer flexibility in quality, price, and functionality.
News Feature
Integration of NEC Active Voice division into AVST strengthens the unified communications market position for both companies.
New release of Call Progress Analysis engine improves outbound call accuracy and facilitates international deployments.
New application lets drivers listen to and respond to messages without ever looking at their phone.
The Business Case
But companies and IT have different ideas about using the technology.