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Smart Customer Service
April 14, 2010
This Call Center Solution Delivers
Interactive Intelligence's CIC 3.0 is making it easier for Pizza Pizza to bring tens of millions of orders to customers across Canada.
Speech Technology Digest
Chordiant Enhances Outbound Communication Across Customer Experience Solutions
New addition to the Cx Solutions Suite enables more personalized customer engagements to multiply customer lifetime value.
BigHand Acquires nFlow Software
Several key senior management changes follow the deal.
Huawei Partners with PerSay for Voice Biometrics
Alliance significantly increases PerSay's ability to deliver its voice biometrics products globally.
Loquendo TTS Powers a New Tool for Language Learning
Tandem integrates Loquendo TTS into its applications for language students of all ages and abilities.
Nexidia and AV3 Unite to ‘Get’ Video Search
Final Cut Pro editing workflow revolutionized through use of phonetic search to locate material.
ClickFox Launches Customer Experience Industry Research
Rooted in analytics engine of 240 million monthly customer interactions, industry research pinpoints customer behavior trends and best practices.
Ifbyphone Launches Voice-To-Text Transcription
Multiple transcription options offer flexibility in quality, price, and functionality.
Speech Technology News Features
AVST Acquires Active Voice
Integration of NEC Active Voice division into AVST strengthens the unified communications market position for both companies.
Sangoma NetBorder Call Analyzer 2.0 Now Available
New release of Call Progress Analysis engine improves outbound call accuracy and facilitates international deployments.
Voice on the Go Takes Voice on the Road
New application lets drivers listen to and respond to messages without ever looking at their phone.
The Business Case
Voice Self-Service Is Essential for Achieving Goals
But companies and IT have different ideas about using the technology.
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