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Smart Customer Service
June 09, 2010
Market Spotlight: Travel and Transportation
Speech takes flight among pilots and tower personnel.
Speech Technology Digest
Smart Recorder 2.1 Released for the iPad and iPhone
Version 2.1 of Smart Recorder productivity app features iPad support, Facebook/Twitter posting, and improved Box.net support.
Convergys Adds to Decisioning Tool
New version of Convergys solution dramatically enhances every customer service interaction
Mir3 Releases Intelligent Notification Platform
Version 2.19 includes expanded IT event notification capability.
BigHand Adds Features to iPhone Dictation App
BigHand for iPhone Dictation App boosts support for professionals who work out of the office regularly and need to produce documents on the go.
Speech Technology News Features
SpeechTEK Europe Keynoter Sees Changes Ahead
Many new technologies will be available in two to five years, he predicts.
E-Book Reader Is Available on iPad from Acapela Voices
The new application provides hands-free reading of 30,000 titles.
Nuance Introduces a Dragon Program Just for Designers
The software is compatible with many Windows-based graphic design applications.
Blackboard Services Help Communities Prepare for Hurricane Season
With an above-average number of storms predicted, communities are adopting mass notification systems to alert residents.
Shame On You, Authors Guild
The facts don't match the claims in the Kindle TTS debate.
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