Speech Technology Magazine

Angel.com Uses the Salesforce.com AppExchange to Launch SupportFone

SAN FRANCISCO - Angel.com and salesforce.com released SupportFone for salesforce.com's AppExchange.
Posted May 30, 2006
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- Angel.com, a division of MicroStrategy® Incorporated (NASDAQ: MSTR), and salesforce.com (NYSE:CRM) released SupportFone for salesforce.com's AppExchange. Salesforce.com customers and partners can now gain access to their accounts via the phone by integrating SupportFone with their Salesforce Service and Support implementation. SupportFone is built on the AppExchange on-demand platform.

SupportFone from Angel.com allows a company's customers to call and check the status of a case, update a case, open a new case or transfer directly to an agent through the Salesforce Service and Support offering. SupportFone also includes virtual ACD functionalities, such as call-queuing, call-whispering (advance notice of the identity of an incoming caller), and call-queue management and monitoring. With SupportFone, case managers gain direct access to their Salesforce account via the phone, including the ability to open and close cases and modify system settings such as greetings and announcements.

 

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