LiveVox's new Voice Portal 2.0 is a multisite contact center management offering with built-in agent presence and role-based security.
LiveVox’s new Voice Portal 2.0 multisite contact center management offering features built-in agent presence and role-based security to provide management with direct access to agent, campaign and call activity details across an unlimited number of contact centers. Role-based security ensures that only approved management is able to update and change specific information, including campaign parameters and execution across multiple sites.
With LiveVox's multi-site management capability, remote managers have access to a wealth of call detail, and can build, modify, execute, and delete
campaigns, regardless of physical location. Multisite functionality leverages LiveVox's built-in agent presence, which allows call center managers and agents to immediately update agent availability status on the system. This enables managers to create and modify call routing rules and settings for each campaign based on agents' skill sets and availability across global sites.
LiveVox does not require the purchase of premise-based equipment, upfront licensing fees, or integration costs. Voice Portal 2.0 can be integrated with legacy equipment.