Succeeding in the Battle Against Deepfakes

New AI tech is helping detect voice and video fraud attempts.

Voice Is Poised to Take a Quantum Leap

Exploring quantum computing's expected impact on the speech technology market.

The Top Speech Technologies and Vendors: The 2024 Speech Industry Awards

Artificial intelligence is now integral to speech technology, a fact reflected by our winning vendors.

2024 Vertical Market Case Studies: A Speech Technology Special Report

A look at how speech technology solved real-world problems in seven industry sectors.

Functional Efficiency: Beyond Recognition Accuracy and Task Completion

Why conversational AI needs a measure of what users accomplish and what they must endure to accomplish it.

The Most Boring Voice AI Deployment Is Answering Your Phone

While the industry's attention is on reasoning models and agentic workflows, the voice AI use case with the clearest, most measurable return today is picking up the phone when a small business can't.

Voice AI: The Dos, the Don’ts, and What’s Next [Featured on DestinationCRM]

Why Voice AI Is the Next Frontier in Customer Conversations

Conversational AI is now mature enough to support real, human-sounding voice interaction. (Featured on SmartCustomerService.com.)