Speech Technology Magazine

 

Category: Customer Self Service

Will.I.Am's Tech Company Launches Omega Voice Assistant

The platform combines speech and artificial intelligence technology to improve customer experiences.
Speech Technology News Features, Posted 20 Nov 2017

Ally Bank Launches Voice-Command Banking Capabilities via Amazon Alexa

The Ally Skill for Alexa lets users manage everyday banking by voice and offers a unique feature that translates the cost of a purchase into the equivalent number of working hours.
Speech Technology Digest, Posted 14 Nov 2017

NoHold Integrates Albert to Google Assistant

noHold has given its Albert AI platform a voice through Google Assistant. (Featured on SmartCustomerService.com..)
Speech Technology Digest, Posted 13 Nov 2017

Companies Learn Slowly from IVR Mistakes

Prompts that leave customers screaming rather than satisfied are still too common
Feature, Posted 10 Nov 2017

ParkWhiz Launches Alexa Skill

The parking app provider lets drivers find, reserve, and pay for parking with voice commands.
Speech Technology Digest, Posted 31 Oct 2017

IVAs to Be a $17.7 Billion Business by 2023

The global market for intelligent virtual assistants will grow at a compounded annual rate of 38.8 percent over the next five years.
Speech Technology Digest, Posted 27 Oct 2017

ServiceLink Introduces Personal Digital Voice Assistant

ServiceLink has added a digital voice assistant to its EXOS digital mortgage platform.
Speech Technology Digest, Posted 23 Oct 2017

Clinc Partners with Enacomm on Conversational Banking Platform

The partnership brings conversational AI within reach for mid-tier banks, community banks, and credit unions.
Speech Technology Digest, Posted 23 Oct 2017

Speech-Soft Obtains LumenVox Skills Certification

Speech-Soft Solutions and LumenVox have entered a partnership as Speech-Soft Becomes LumenVox Skills Certified
Speech Technology Digest, Posted 26 Sep 2017

Unata Launches Voice Ordering for Grocers

The new voice offering from Unata lets grocers provide customers with a voice platform for a number of shopping interactions.
Speech Technology Digest, Posted 21 Sep 2017

Bridge2 Launches Points Pal Voice-Activated Rewards Platform

Points Pal lets consumers use virtual assistants to access their loyalty programs.
Speech Technology Digest, Posted 21 Sep 2017

Sensory Unveils In-App Virtual Bank Teller

The app offers on-device conversational AI, avatar lip-sync, embedded text-to-speech, and a fusion of face and voice biometric authentication. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 08 Sep 2017

Corelation Integrates BillingTree's myPayrazr IVR

The integration expands credit union access to self-pay channels and merchant services.
Speech Technology Digest, Posted 29 Aug 2017

IVR Technology Group Launches Prestophone

Prestophone is a cloud-based voice platform.
Speech Technology Digest, Posted 09 Aug 2017

Forty 7 Ronin Launches QuickStart IVR Performance Tuning

The company's interactive voice response tuning service helps boost performance. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 31 Jul 2017

Nuance Introduces IVR to Digital

Nuance IVR to Digital connects traditional phone and digital channels with AI-powered omnichannel solution
Speech Technology News Features, Posted 25 Jul 2017

Adobe Adds Voice Analytics to Analytics Cloud

Analytics, AI, and cross-channel activation help companies deliver personalized experiences.
Speech Technology Digest, Posted 30 Jun 2017

Sensory Adds AI to TrulyNatural

Sensory's latest additions to TrulyNatural speech recognition bring chatbot and avatar technology to consumer devices and apps.
Speech Technology Digest, Posted 07 Jun 2017

VoiceVault Releases Fusion 9 Biometrics Engine

VoiceVault Fusion 9 release was designed with tighter protections against voice spoofing.
Speech Technology News Features, Posted 07 Jun 2017

Acapela Makes Buying Bus Tickets Easier with Voice

Quickomat self-service ticket vending machines are now accessible with Acapela voices.
Speech Technology Digest, Posted 30 May 2017

Bright Pattern Integrates Google Cloud Speech

Bright Pattern now integrates with Google Cloud Speech to expand its network of out-of-the-box speech recognition integration options.
Speech Technology Digest, Posted 25 May 2017

Nuance Launches Security Suite

New Security Suite integrates facial and behavioral biometrics with voice biometrics solutions, to secure customer service interactions across channels. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 24 May 2017

Explosive Growth Eyed for Voice Assistants

A report by Ovum predicts more than 7.5 billion units by 2021, exceeding the world population.
Speech Technology News Features, Posted 23 May 2017

Enacomm Introduces Credit Unions to Voice Assistants

Enacomm Voice Authentication lets credit unions provide a secure solution for personal banking.
Speech Technology Digest, Posted 19 May 2017

Sensory Updates TrulySecure Biometrics Solution

TrulySecure receives updated deep learning algorithms that boost its accuracy and liveness detection. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 17 May 2017

StubHub Introduces a Skill for Microsoft Cortana

StubHub's Cortana Skill lets users find activities and buy tickets througfh a conversational interface.
Speech Technology Digest, Posted 11 May 2017

Inbenta Joins inContact inCloud Ecosystem Partner Program

The partnership allows users of inContact's cloud contact center software to add conversational chatbot technology. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 09 May 2017

Nok Labs Teams with Persistent for Sign-In for App Services

The collaboration between Nok Nok and Persisitent brings biometrics to in-app services.
Speech Technology Digest, Posted 11 Apr 2017

Zappix Now Supports VoiceXML 1.0 and 2.0, Twilio and Plivo

Zappix's visual IVR authoring tool with integrated Voice IVR and Visual IVR scripting and functionality in a single system. It now supports Plivo Voice XML and Twilio TwiML voice authoring languages. It had already supported VXML 1.0 and 2.0.
Speech Technology Digest, Posted 30 Mar 2017

Progressive Launches Voice App for Google Home

The insurer becomes the first to assist Google Home users.
Speech Technology Digest, Posted 28 Mar 2017

Nok Nok Labs Supports All FIDO Standards Through a Single Solution

Nok Nok Labs' S3 Authentication Suite unifies FIDO UAF and U2F protocols across biometrics solutions, including voice.
Speech Technology Digest, Posted 10 Mar 2017

Domino's Launches DRU Assist Virtual Assistant

DRU Assist is based on Nuance's Nina conversational virtual assistant.
Speech Technology Digest, Posted 02 Mar 2017

Allstate Adds Alexa Voice Capability

The insurer is helping consumers find an agent and get details about their insurance bills with Amazon's cloud-based voice service.
Speech Technology Digest, Posted 23 Feb 2017

As Consumers Embrace Speech Technology, Contact Centers Must Adapt

With people accustomed to the likes of Siri and Alexa, poorly designed IVRs aren't going to cut it
Inside Outsourcing, Posted 17 Feb 2017

The 2017 State of the Speech Technology Industry: Interactive Voice Response

Becoming More Conversational
Cover Story, Posted 17 Feb 2017

Pronexus Releases VB Voice 10.1

Pronexus' VB Voice 10.1 will allow users to access both voice recognition and visual customer service through smartphone or HTML 5-enabled browser. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 30 Jan 2017

Datalog.ai Introduces MyPolly Platform

datalog.ai's MyPolly is a natural language understanding pPlatform for creating conversational bots and virtual assistants.
Speech Technology Digest, Posted 26 Jan 2017

GM Voices Partners with Blueworx

GM Voices will deliver professionally recorded audio files in continued support of Blueworx Voice Response.
Speech Technology Digest, Posted 26 Jan 2017

Greenwave Systems Introduces AXON Platform for Conversational IoT

Greenwave's AXON Platform for Conversational IoT is powered by voice technologies from Nuance.
Speech Technology Digest, Posted 05 Jan 2017

Nuance Launches Nina ID 2.0

Nina ID 2.0 brings multifactor voice and face recognition biometrics security to Nuance's virtual assistant for customer service. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 14 Dec 2016

Mitel Certifies Parlance Operator Assistant

Parlance's speech-driven call handling solution is certified for interoperability with Mitel MiVoice Business. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 08 Dec 2016

Volume Adds IBM Watson-Powered Voice App to Its Website

Volume has released a commercial cognitive website capable of engaging visitors in natural language conversations.
Speech Technology Digest, Posted 28 Nov 2016

MindMeld Launches Deep-Domain Conversational AI

MindMeld's Conversational AI platform simplifies onboarding and integration to other applications, like Siri and Cortana.
Speech Technology News Features, Posted 18 Nov 2016

Interactions Launches Voice Biometrics Offering

Interactions has extended its Intelligent Virtual Assistant with a voice biometrics offering based on its Curo Speech and Language Platform.
Speech Technology News Features, Posted 17 Nov 2016

Enghouse Acquires Presence Technologies

Spanish company expands Enghouse's contact center presence into new markets. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 09 Nov 2016

Sundown Launches Artificial Intelligence App Chloe for Magento

Sundown AI enhances the mobile users' experience through a new voice-powered app integration with Magento.
Speech Technology Digest, Posted 08 Nov 2016

Dallas311 Adds Natural Language IVR from Nuance

Nuance's conversational IVR phone system, Easy Speak, fields questions deliverded via natural language inputs.
Speech Technology Digest, Posted 04 Nov 2016

Verbio Voice Biometrics Rated Avaya-Compliant

Verbio's voice biometrics application is compatible with key Avaya customer engagement and engagement environment solutions.
Speech Technology Digest, Posted 04 Nov 2016

IBM Launches Watson Virtual Agent

Watson Virtual Agent allows businesses to build and deploy conversational agents. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 27 Oct 2016

Samsung SDS Chooses Sensory as Biometric Partner

Samsung's mobile banking and enterprise solutionswill use Sensory's TrulySecure for face and voice authentication
Speech Technology Digest, Posted 27 Sep 2016

Liberty Mutual Adds An Alexa Voice-Enabled Service

Liberty Mutual Insurance adds voice services through Amazon's Alexa service on Amazon devices.
Speech Technology Digest, Posted 12 Sep 2016

[24]7 and Amdocs Partner

[24]7 is partnering with Amdocs to deliver intelligent, personalized customer support across all service channels, for the telecommunications industry. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 09 Sep 2016

Interactions Partners with Genesys

Genesys will offer Interactions' Curo Speech technology as part of its Genesys Voice Platform.
Speech Technology Digest, Posted 18 Aug 2016

Interactions Raises $56 Million in VC Funding

The investment will fuel Interactions' development of core artificial intelligence and natural language technologies for customer care. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 12 Aug 2016

Genesys Sees Significant Investment

Genesys announces an investment from Hellman & Friedman at $3.8 billion valuation.
Speech Technology Digest, Posted 26 Jul 2016

Natural Language Processing Market to Double by 2021

Research firm MarketsandMarkets Expects the natural language processing market to reach $16 billion in five years.
Speech Technology Digest, Posted 20 Jul 2016

TouchCommerce Partners with Nuance for TouchAssist

TouchAssist blends TouchCommerce's chat and virtual assistant technology with Nuance's Nina and natural language understanding technology.
Speech Technology News Features, Posted 20 Jul 2016

Cyara Releases Version 6.3

Cyara 6.3.0 makes the automated customer experience testing platform more robust, reliable, and scalable.
Speech Technology Digest, Posted 05 Jul 2016

Mitel Expands MiContact Center

Mitel's expanded MiContact Center service offering brings more capabilities for mobile customers.
Speech Technology Digest, Posted 05 Jul 2016

inContact Releases Customer Interaction Cloud 16.2

inContact's second major release of Customer Interaction Cloud for 2016, offers new capabilities across key components of its unified solution. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 01 Jul 2016

Radish Joins inContact inCloud Ecosystem Partner Program

The partnership will add Radish's ChoiceView visual IVR technology to inContact contact center deployments. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 01 Jul 2016

Interactive Northwest's AudioMenus Rated Avaya-Compliant

INI AudioMenus, an application that creates full-featured IVR menus and announcement,s is compatible with key Avaya customer engagement solutions. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 01 Jul 2016

Microsoft Acquires Wand Labs

Microsoft's purchase of Wand Labs will accelerate its efforts to build "Conversation as a Platform."
Speech Technology Digest, Posted 20 Jun 2016

New Standards for Virtual Assistants Sought

The World Wide Web Consortium has formed a new community group to deal with virtual assistants.
Speech Technology News Features, Posted 13 Jun 2016

Verint Completes Its Cloud Migration

All Verint Customer Engagement Optimization solutions are now available in cloud, on-premises, and hybrid deployment versions. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 07 Jun 2016

Nimblevox Launches in Australia

Inbound and outbound IVR available with OfficeHQ's virtual receptionist solutions.
Speech Technology Digest, Posted 03 Jun 2016

Aspect Emerges from Debt Restructuring

Completion facilitates growth, product innovation, and ongoing pivot toward becoming a provider of cloud-based contact center, self-service, and workforce optimization solutions.
Speech Technology Digest, Posted 30 May 2016

InGenius Connector Enterprise 4.0 Is Rated Avaya-Compliant

InGenius' CTI application is compatible with key Avaya customer engagement solutions. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 30 May 2016

Nuance Brings Nina to Mobile Messaging

Nina for Messaging adds a conversational customer service interface to SMS, enterprise mobile apps, and messaging platforms.
Speech Technology Digest, Posted 24 May 2016

Blueworx Certified for LumenVox Partner Platform Compatibility and Skills

LumenVox has certified the Blueworx Platform for functional compatibility with the LumenVox speech automation suite.
Speech Technology Digest, Posted 24 May 2016

Aspect Previews Aspect Via

Aspect Via delivers native interaction management, workforce optimization, IVR, and digital self-service capabilities. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 11 May 2016

Kayak Adds Voice Capabilities to Travel Search

Amazon Alexa users can now search flights, hotels, and rental cars, and more on Kayak.com with voice.
Speech Technology Digest, Posted 10 May 2016

AVST Wins Texas Contract

State cooperative signs AVST as technology provider for education and government agencies
Speech Technology Digest, Posted 09 May 2016

CallMiner Partners with Ultracomms

The partnership brings CallMiner's Eureka interaction analytics solution to U.K. contact centers. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 26 Apr 2016

Radish Systems Partners with GM Voices

The partnership adds voices to ChoiceView visual IVR.
Speech Technology Digest, Posted 11 Apr 2016

Xura and SpeechPro Pilot Biometric Authentication for Mobile Apps

Unique technology combines voice and facial recognition with passcodes.
Speech Technology Digest, Posted 22 Mar 2016

Uniphore Plans for Global Expansion

Indian speech technology company Uniphore plans to expand across the United States, Europe, and Southeast Asia.
Speech Technology Digest, Posted 18 Mar 2016

TalkTalk Rolls Out Nuance Voice Biometrics Across the U.K.

TalkTalk becomes the first telecom provider in the United Kingdom to embrace voice biometrics from Nuance.
Speech Technology Digest, Posted 18 Mar 2016

Pindrop Launches IVR Anti-Fraud Solution

IVR Anti-Fraud monitors IVR transactions to identify risky or suspicious caller activity.
Speech Technology News Features, Posted 01 Mar 2016

Technavio Sees Great Potential in Voice-Control Apps

Mobile banking, connected car apps, and virtual assistants in mobile devices are expected to be the biggest market drivers.
Speech Technology News Features, Posted 25 Feb 2016

Convergys Releases Intelligent Voice Portal 9.0

In the Convergys IVP 9.0 release, IVR Anywhere brings visual mode to mobile users.
Speech Technology Digest, Posted 09 Feb 2016

Avaya Launches Hybrid Midmarket Cloud Solutions

Avaya today launched Avaya Midmarket Cloud, a pair of multichannel unified communications and contact center hybrid cloud solutions targeted for the midmarket. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 08 Feb 2016

Interactions Upgrades Its Speech Offerings

The company is launching a new speech platform and virtual assistant technology.
Speech Technology News Features, Posted 04 Feb 2016

Domino's Brings Pizza Ordering by Voice to Amazon Echo

Just in time for the Super Bowl, Domino's Pizza is letting customers use voice to order pizza deliveries via the Amazon Echo device.
Speech Technology Digest, Posted 03 Feb 2016

IBM, University of Michigan Partner on Voice-Enabled Academic Adviser

The system, called Project Sapphire, would be able to provide academic and career guidance to students.
Speech Technology News Features, Posted 20 Jan 2016

Aspect Partners with Tripudio Telecom

Tripudio integrates Aspect's Zipwire cloud contact center service to its core network platform.
Speech Technology Digest, Posted 29 Dec 2015

NoHold Increases Supported Languages to 13

The NoHold Virtual Assistant can provide localized support within days.
Speech Technology Digest, Posted 28 Dec 2015

Genesys Acquires SpeechStorm

The provider of self-service solutions adds market-ready mobile, We,b and IVR self-service applications to the Genesys Customer Experience Platform. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 22 Dec 2015

Nuance Partners with TouchCommerce for Customer Engagement Solution

Joint solutions will blend live operator-assisted and artificial intelligence-driven conversations.
Speech Technology Digest, Posted 10 Dec 2015

MindMeld Launches MindMeld 2.0

New platform enables companies to build artificial intelligence-powered voice assistants.
Speech Technology Digest, Posted 10 Dec 2015

Cognitive Code Launches SILVIA Intelligent Agent

Cognitive Code's SILVIA platform stores information natively on devices for added data security.
Speech Technology Digest, Posted 08 Dec 2015

NTT Communications to Offer AI-Supported Cognitive Agent

NTT Communications is working with IPSoft to develop intelligent agents with machine learning, natural language, and AI capabilities.
Speech Technology Digest, Posted 08 Dec 2015

MyWave Brings Its Personal Assistant to Europe

The MyWave digital assistant lets consumers communicate with brands while controlling their personal data.
Speech Technology Digest, Posted 07 Dec 2015

Artificial Solutions Releases Elbot for iOS and Android

Artificial Solutions's sassy chatbot goes mobile.
Speech Technology Digest, Posted 30 Nov 2015

Plum Voice Earns HIPAA Compliance

Healthcare organizations can now leverage Plum's communications technology through its Plum Development Environment for Voice (DEV).
Speech Technology Digest, Posted 13 Nov 2015

Enghouse Interactive Updates Its Customer Interaction Portfolio

Contact Center: Enterprise, Communications Center, Contact Center: Service Provider, Communications Portal, and Quality Management Suite all get upgrades. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 10 Nov 2015

Creative Virtual Adds Its Virtual Assistants to Genesys' AppFoundry

The Smart Help solutions improve customer engagement through natural language dialogues.
Speech Technology Digest, Posted 10 Nov 2015

Genesys Launches AppFoundry, a Customer Service App Marketplace

AppFoundry will be the only enterprise marketplace "focused 100 percent on service solutions." (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 05 Nov 2015

VoiceVault Launches Identity Manager

VoiceVault Identity Manager is a biometric solution for password resets.
Speech Technology Digest, Posted 27 Oct 2015

Nok Nok Updates S3 Biometrics Suite

New version of the S3 Authentication Suite enhances FIDO-based support for the latest biometric applications.
Speech Technology Digest, Posted 26 Oct 2015

USAA Reaches 1 Million Enrollments with Biometrics

USAA's mobile biometricssolution authenticates users with voice and face recognition.
Speech Technology Digest, Posted 19 Oct 2015

finUNO Unveils Multimodal Intelligent Financial Assistant Fin1

Fin1 will allow consumers to engage with brokerages, wealth managers, and financial advisors. (Featured on DestinationCRM.com.)
Speech Technology Digest, Posted 14 Oct 2015

Pronexus Launches VBVoice 10 with VisualConnect

One call flow now creates both traditional IVR audio interactions and smartphone touchscreen interactions.
Speech Technology Digest, Posted 06 Oct 2015

Artificial Solutions Releases Teneo 4

Teneo 4 provides a single platform for the development of artificial intelligence and natural language apps.
Speech Technology Digest, Posted 29 Sep 2015

North Side Releases VerbalAccess for Banks

VerbalAccess allows banking customers to access services with voice or text messaging.
Speech Technology Digest, Posted 14 Sep 2015

User Interface Innovations Will Transform Human-Machine Interactions, Frost & Sullivan Finds

Key enabling technologies will include gesture recognition, image recognition, and natural language processing.
Speech Technology Digest, Posted 08 Sep 2015

Intelligent Virtual Assistant Market to See 32% CAGR Through 2022

Transparency Market Research expects the global intelligent virtual assistant market to reach $5.1 billion by 2022.
Speech Technology Digest, Posted 08 Sep 2015

Manulife Adds Natural Language and Voice Biometrics

The Canadian financial services firm has added Nuance's voice security technology to its call center.
Speech Technology Digest, Posted 01 Sep 2015

Jamaica’s National Water Commission Selects Vocantas' Utilities OnCall

The Vocantas IVR solution will handle the utility's inbound and outbound customer communications.
Speech Technology Digest, Posted 24 Aug 2015

Cyara Launches Crawler IVR Mapping Software

Cloud-based Cyara Crawler offers contact center IVR discovery and documentation.
Speech Technology Digest, Posted 18 Aug 2015

Nuance Enhances Conversational Multichannel Customer Self-Service

Nuance has extended its natural language understanding technology and conversational artificial intelligence solutions across more channels.
Speech Technology Digest, Posted 17 Aug 2015

Interactions Launches New Technology Labs

The new facilities will be dedicated to advancing speech and natural language understanding solutions.
Speech Technology Digest, Posted 14 Aug 2015

Shell Uses Artificial Solutions' Virtual Assistants

Artificial Solutions' Teneo platform helps meet the demand for fast self-service customer support.
Speech Technology Digest, Posted 11 Aug 2015

Telstra and Genesys Partner

The partnership has resulted in Telstra Cloud Contact Centre-Genesys.
Speech Technology Digest, Posted 04 Aug 2015

Wells Fargo to Pilot SpeechPro’s Face and Voice Biometrics

The banking firm is rolling out SpeechPro's VoiceKey OnePass technology to its mobile business customers.
Speech Technology News Features, Posted 29 Jul 2015

Pronexus to Add Voice and Data Call Flow Development in VBVoice

VBVoice with VisualConnect will support simultaneous dual-channel IVR development to create voice- and data-enabled applications. (Featured on DestinationCRM.com.)
Speech Technology Digest, Posted 29 Jul 2015

ING Netherlands Launches Voice Biometrics Payment System Powered by Nuance

ING is the first bank in the Netherlands to introduce voice-activated payments through its mobile banking app
Speech Technology Digest, Posted 28 Jul 2015

USAA and Nuance Create a Financial Virtual Assistant

The Savings Coach's virtual assistant and gaming features prove successful with first-time savers.
Speech Technology News Features, Posted 24 Jul 2015

Verint Releases Identity Authentication Solution

Solution leverages speech biometrics, speech analytics, and other technologies to separate customers from fraudsters.
Speech Technology News Features, Posted 14 Jul 2015

Virtual Digital Assistant Market to Quadruple in Five Years

Research firm Tractica expects the market for digital virtual assistants to grow from 821 million in 2014 to more than 3.3 billion by 2020.
Speech Technology Digest, Posted 13 Jul 2015

Ranstad Technologies to Deploy Aspect Contact Center Solutions

Ranstad will leverage Aspect's unified IP contact center solution.
Speech Technology Digest, Posted 07 Jul 2015

MindMeld, Sense.ly Partner on Virtual Nurse App

Users can use voice to describe conditions and connect with the proper information or personnel for diagnosis and treatment.
Speech Technology News Features, Posted 30 Jun 2015

Eastern Bank Taps Nuance Voice Biometrics

Eastern Bank can now authenticate callers by the sound of their voices.
Speech Technology Digest, Posted 18 Jun 2015

[24]7 Launches Virtual Agent Technology

The virtual agent relies on technology gained during [24]7's acquisition of IntelliResponse.
Speech Technology Digest, Posted 15 Jun 2015

Gas South Deploys USAN’s Omnichannel Customer Engagement Solution

The gas provider will install USAN's call center technologies.
Speech Technology Digest, Posted 03 Jun 2015

MindMeld and Fetch Create Voice- and AI-Powered Smartwatch App

MindMeld has partnered with Fetch to give smartwatch users their own AI-powered personal buying assistant.
Speech Technology Digest, Posted 19 May 2015

Ally Bank Introduces Ally Assist Customer Voice Interaction

Feature leverages digital technology for an enhanced customer experience.
Speech Technology Digest, Posted 18 May 2015

SayPay Technologies Partners with VoiceVault to Deliver Voice Payments

The partnership between VoiceVault and SayPay will simplify bill payments, online checkout, and Web site sign-in using voice biometrics.
Speech Technology Digest, Posted 12 May 2015

Aizan Technologies Partners with CallMiner for Cloud-Based Speech Analytics

Aizan customers can now use CallMiner speech analytics through a hosted services offering.
Speech Technology Digest, Posted 02 Apr 2015

ITS Fiber Launches Hosted Call Center

ITS Fiber's new Hosted Call Center solutionincludes ACD, IVR, call recording, and other functionality.
Speech Technology Digest, Posted 31 Mar 2015

NICE Releases IVR Journey Analytics

IVR Journey Analytics presents a visual map of everything that happens within IVR interactions.
Speech Technology News Features, Posted 27 Mar 2015

OneTravel Launches Opal Voice-Integrated Flight Search

OneTravel Opal lets visitors to its Android app search for flights with a voice interface.
Speech Technology Digest, Posted 23 Mar 2015

U of Michigan Researchers Develop Open-Source Virtual Assistant

Sirius is free for developers to use to develop their own virtual assistant apps.
Speech Technology Digest, Posted 16 Mar 2015

CallFinder Partners with Lawson Concepts

The partnership with Lawson Concepts will deliver speech analytics solutions for improving the customer experience.
Speech Technology Digest, Posted 16 Mar 2015

Microsoft Inks Deal with Telefonica to Bring Cortana to TVs

Movistar TV Go on Windows Phone integrates Cortana, Microsoft's natural speech personal assistant.
Speech Technology Digest, Posted 09 Mar 2015

Presence Enhances IVR, Adds Natural Language and Voice Biometrics

The IVR also supports the implementation of voice applications based on the standards VXML 2.1 and MRCP 2.0.
Speech Technology Digest, Posted 26 Feb 2015

Contact Solutions Launches Adaptive IVR

New offering can personalize every call based on caller behavior.
Speech Technology Digest, Posted 24 Feb 2015

Calabrio Deepens Avaya Integrations

New Avaya integrations include Avaya IP Office (PBX) and Avaya Aura Contact Center Select.
Speech Technology Digest, Posted 23 Feb 2015

LinguaSys Launches Natural Language User Interface Server

With LinguaSys' new NLUI Server, developers can create natural language conversational interfaces in more than 20 languages.
Speech Technology News Features, Posted 11 Feb 2015

The 2015 State of the Speech Technology Industry

In our first State of the Speech Technology Industry issue, we reveal the latest trends and developments in eight market categories.
Cover Story, Posted 10 Feb 2015

SpeechStorm Releases Kubrick Personalisation Platform

Kubrick release brings enhanced capability, smart new features, and extended support.
Speech Technology Digest, Posted 03 Feb 2015

Aspect to Offer SpeechPro's VoiceKey on Its Innovation Exchange

SpeechPro's VoiceKey voice biometric solution selected for Aspect's new software marketplace for customer engagement solutions.
Speech Technology News Features, Posted 29 Jan 2015

360 Mortgage Group Selects TeleVoice’s IVR System

TeleVoice's interactive voice response system offers 360 Mortgage customers easy loan access.
Speech Technology Digest, Posted 22 Jan 2015

VocaOne Debuts VocaPASS Free Biometric Service

VocaPASS is aimed at organizations reluctant to adopt voice biometrics due to deployment cost.
Speech Technology Digest, Posted 06 Jan 2015

Enghouse Interactive Named NACR Preferred Partner

NACR and Enghouse deliver customer interaction and unified communications solutions to companies of all sizes.
Speech Technology Digest, Posted 16 Dec 2014

VoltDelta Is Acquired

Network services provider NewNet buys the contact center solutions provider.
Speech Technology News Features, Posted 05 Dec 2014
Companies: Customer Self Service
Aspect Software, Inc.
Chant, Inc.
Convergys  Corporation
Parlance Corporation
Plum Voice