Speech Technology Magazine

Category: Government/Security

APCO Taps IBM Watson to Report on Emergency Calls

Watson Speech-to-Text and Analytics will be used on pre-scripted content by public safety answering points (PSAPs) during emergency calls.
Speech Technology Digest, Posted 15 Aug 2017

AVST Partners with collab9

Joint solution will deliver secure, hosted unified communications for government entities.
Speech Technology Digest, Posted 01 Aug 2017

Raytheon to Deploy Speech-Based Translation Tools to the U.S. Army

The deployment will involve battlefield speech-to-speech and text-to-text translation for soldiers.
Speech Technology Digest, Posted 26 Jun 2017

Nuance Enhances Dragon Law Enforcement

New customizations and improved documentation capabilities with Nuance Deep Learning round out the system upgrades.
Speech Technology Digest, Posted 03 May 2017

Biometrics to Become a $60 Billion Industry

Research and Markets predicts that the world market for biometrics will reach $59.31 billion by 2025.
Speech Technology Digest, Posted 25 Apr 2017

Mobilearn Offers Swedish Government Information in Persian Using TTS

New refugees arriving in Swedfen have access to government information in their native Persian Farsi.
Speech Technology Digest, Posted 13 Mar 2017

Verint Partners with Content Guru

Cloud telephony provider Content Guru will deliver Verint workforce optimization and speech analytics solutions in the cloud.
Speech Technology Digest, Posted 30 Jan 2017

STC Partners with Falcon

The partnership will bring biometrics to the Middle East.
Speech Technology Digest, Posted 03 Jan 2017

NICE to Provide IP Radio Recording for Los Angeles County’s Interoperable Communications System

NICE will help L.A. County record, search, retrieve, reconstruct, and play back communications between emergency services personnel.
Speech Technology Digest, Posted 16 Nov 2016

Dallas311 Adds Natural Language IVR from Nuance

Nuance's conversational IVR phone system, Easy Speak, fields questions deliverded via natural language inputs.
Speech Technology Digest, Posted 04 Nov 2016

Nuance Releases Dragon for Police

Dragon Law Enforcement is a dictation and voice control system designed specifically for police officers.
Speech Technology Digest, Posted 25 Oct 2016

Maldives Police Choose STC's Speech Technology

Maldives Police chose the expert suite IKAR Lab by STC to aid in audio projects.
Speech Technology Digest, Posted 27 Sep 2016

JLG Technologies Introduces Searchable Voice

Investigator Pro 4.0 lets investigators select an inmate or called party voice and then search for that voice in other telephone calls.
Speech Technology Digest, Posted 26 Aug 2016

NICE Integrates with APCO 9-1-1 Advisor

The integration will allow for retrieval and playback of 911 calls within one system.
Speech Technology Digest, Posted 12 Aug 2016

Sioux Falls to Roll Out Winscribe

Winscribe was chosen by the City of Sioux Falls, S.D., to replace its dictation and document workflow technology.
Speech Technology Digest, Posted 22 Jul 2016

AVST Wins Texas Contract

State cooperative signs AVST as technology provider for education and government agencies
Speech Technology Digest, Posted 09 May 2016

BodyWorn Cameras Now Offer Voice Dictation

BodyWorn now provides police officers with voice-to-text notes, immediate HD video playback, and real-time classification.
Speech Technology Digest, Posted 04 Apr 2016

Swiss Government Agency Deploys Acapela Voices

The Swiss Federal Department of Foreign Affairs (FDFA) has recently deployed a new IVR with Acapela voices.
Speech Technology Digest, Posted 16 Feb 2016

Nexidia Dialogue Search Now Available on GSA Schedule Through immixGroup

Listing on the General Services Administration's schedule makes it easier for government agencies to implement Dialogue Search.
Speech Technology Digest, Posted 15 Dec 2015

SRI and NYU Medical Center Project Uses Speech Analytics to Identify PTSD

Research finds a correlation between post-traumatic stress disorder and speaking patterns, which can be uncovered with speech analytics.
Speech Technology News Features, Posted 17 Nov 2015

NICE to Provide Call Recording to Philly PD for Pope's Visit

NICE Systems has donated additional equipment to handle the expected increase in call volume.
Speech Technology Digest, Posted 09 Sep 2015

Library of Congress to Use TTS

The Library of Congress allows visitors to its Web site to hear an audio summary of bills in Congress.
Speech Technology Digest, Posted 31 Aug 2015

Veterans to Get Avatars at VA Medical Centers

iDAvatars will lead the interactive avatar design for the U.S. Department of Veterans Affairs.
Speech Technology Digest, Posted 12 Aug 2015

NICE to Provide NYC with Call Recording

NICE will outfit a new New York 9-1-1 facility with call recording and incident management.
Speech Technology Digest, Posted 05 Aug 2015

HigherGround Adds Speech Analytics and Mobile Recording to Capture911

CallMiner's technology underpins additions to the Capture911 call recording solution.
Speech Technology Digest, Posted 26 Jun 2015

NICE to Unveil Inform Audio Analytics

NICE Inform Audio Analytics lets emergency call centers search and categorize audio recordings by key words and phrases.
Speech Technology Digest, Posted 23 Jun 2015

Orion Adds IVR to Its WFM Software

Orion Communications has added IVR functionality to its Web-based AgencyWeb workforce management solution.
Speech Technology Digest, Posted 28 Apr 2015

Genesys Helps Michigan Put Kids First

Call center technology assures timely access to child support and other services for parents in need.
Deployments, Posted 10 Nov 2014

TVEyes Extends Media Monitoring Reach in Europe, Middle East, and Asia

New languages and countries are added to TVEyes' media monitoring platform.
Speech Technology Digest, Posted 13 Oct 2014

Agnitio Rolls Out Voice Biometrics to South Africa

The country's Social Security system turns to voice biometrics.
Speech Technology Digest, Posted 28 Aug 2014

Expect Labs Inks Investment and Technology Development Deal with In-Q-Tel

The partnership will drive development of the MindMeld API for U.S. government applications.
Speech Technology Digest, Posted 17 Jul 2014

Hamilton Relay Awarded Contract for District of Columbia

Hamilton Relay will provide telephone relay and captioning service for the DC Relay program.
Speech Technology Digest, Posted 15 Jul 2014

County Jails Unlock the Secret to Fewer Calls

Stanislaus County Sheriff's Department turns to Telerus to deliver information about inmates.
Deployments, Posted 01 May 2014

Federal Judge Approves Computer Voice Stress Analysis to Monitor Sex Offenders

U.S. district court decision validates CVSA Technology for use in monitoring sex offenders during their post-release supervision.
Speech Technology Digest, Posted 14 Mar 2014

TVEyes Partners with PerVoice to Expand Broadcast Monitoring Capabilities

TVEyes and PerVoice have formed a joint venture that will expand media monitoring to more languages and countries.
Speech Technology Digest, Posted 06 Mar 2014

VA Hospitals to Standardize on Nuance's Dragon Medical for Dictation

The Veterans Administration will turn to Nuance's cloud-based Dragon Medical 360 Direct across all its facilities.
Speech Technology Digest, Posted 25 Feb 2014

Pindrop Security Combines Voice Biometrics and Phoneprinting Fraud Detection

System offers voice biometrics-based caller authentication to ensure credibility.
Speech Technology News Features, Posted 20 Feb 2014

Smartphones and Privacy Versus Progress

With personal information more available than ever, where do we draw the line?
Voice Value, Posted 10 Feb 2014

The Death of the Public Switched Telephone Network

Assessing the damages of the NSA's actions.
Forward Thinking, Posted 10 Feb 2014

Voice Stress Analysis Technology Is Replacing Polygraphs

CVSA boasts more than 95 percent accuracy and lower cost of operation than polygraphs.
Speech Technology News Features, Posted 28 Jan 2014

The Global Voice Recognition Market to Grow at a CAGR of 22 Percent Through 2016

Analyst firm TechNavio predicts voice biometrics to dominate the market growth opportunities.
Speech Technology News Features, Posted 03 Dec 2013

Agnitio Revamps Forensic Speaker Verification System

New algorithms allow for more accurate calculations.
Speech Technology Digest, Posted 09 Jul 2013

Selectron Technologies Teams Up with Voxeo

Partnership provides multichannel access to information and services.
Speech Technology Digest, Posted 10 Jun 2013

Toronto Transforms City Services with 311

Canada's largest city improves customer service with updated contact center technologies.
Deployments, Posted 01 May 2013

Maryland Awards Relay Contract to Hamilton Relay

The five-year contract covers relay and captioning of phone calls for the deaf.
Speech Technology Digest, Posted 23 Apr 2013

Verint Launches Audio/Video Solution for Public Safety Systems

Unified technology improves critical investigations efficiency.
Speech Technology Digest, Posted 11 Apr 2013

VoltDelta Powers Nevada's New 511 System

Complete 511 motorist information system will include IVR, Web, condition reporting, data fusion, and smartphone applications with survey feedback.
Speech Technology Digest, Posted 26 Mar 2013

The Government Is Listening

Speech technology sees government growth spurt.
Feature, Posted 10 Feb 2013

World's First Voice and Face Biometrics System Deployed in Ecuador

New identification technologies will be used to fight crime.
Speech Technology News Features, Posted 13 Dec 2012

The U.S. Army Launches Conversational Virtual Assistant for Smart Devices

Sgt. Star answers the hard recruiting questions via voice or text.
Speech Technology Digest, Posted 06 Dec 2012

Your Voice Is Your Password

Voice biometrics is gaining momentum in the enterprise.
Feature, Posted 10 Nov 2012

Adapx Scores $3 Million in New Funding

Army General Peter Chiarelli named to board of directors.
Speech Technology Digest, Posted 16 Sep 2012

Overheard Underheard

FYI, Posted 10 Sep 2012

U.S. Court of Appeals Selects Verdatum for Dictation

The Ninth Circuit Court has rolled out the VoiceFlow digital dictation workflow solution to all its judges and staffers.
Speech Technology Digest, Posted 29 Aug 2012

Adapx Scores $3 Million in New Funding

The new funding will aid in development of speech and handwriting capture technologies for combat environments.
Speech Technology Digest, Posted 02 Aug 2012

Easy Voice Rolls out Biometrics Voice ID Software

Solution compares and identifies voice recordings for law enforcement agencies.
Speech Technology Digest, Posted 18 Jul 2012

StrikeForce and TradeHarbor Announce First "Three-Factor" Voice Verification Solution

The partnership has yielded a new level of cyber security assurance for online transactions.
Speech Technology News Features, Posted 17 Jul 2012

Department of Justice Licenses Nexidia for Audio Review

Criminal division installs technology to streamline investigations
Speech Technology Digest, Posted 27 Jun 2012

Sanmina-SCI and Adacel Ink Agreement for Embedded Speech Recognition System

Solution enhances communications for military
Speech Technology Digest, Posted 14 Jun 2012

Blackboard Adds Mobile Support for Android to Mass Notification Solution

The app lets users send mass notification messages from any smartphone.
Speech Technology Digest, Posted 31 May 2012

Cellcrypt Teams Up with Verizon

Companies collaborate to deliver secure mobile calling capabilities to U.S. government
Speech Technology Digest, Posted 21 May 2012

SRI Wins U.S. Military Translation Technology Contract

The DARPA-funded project will involve speech and translation technologies.
Speech Technology Digest, Posted 16 May 2012

Agnitio Tapped by U.S. Government

Contract to provide enhanced security for mobile devices
Speech Technology Digest, Posted 14 May 2012

Angel Integrates IVR into LexisNexis Solutions

New on-demand capabilities added to identity proofing and voice biometrics platforms.
Speech Technology Digest, Posted 08 May 2012

US Army Selects Voci to Prototype Automated Language Recognition System

Voci's language identification technologies will enhance automated speech-to-speech language translation.
Speech Technology Digest, Posted 02 May 2012

Hawaii Selects VoltDelta Platform for 511 Travel Service

Speech-enabled service to provide real-time traffic updates
Speech Technology Digest, Posted 09 Apr 2012

CereProc Partners with FTW and Voice Business to Give the Austrian Postal Service a Voice

New Austrian TTS voices are included in the project.
Speech Technology Digest, Posted 04 Apr 2012

NICE Solutions Are Deployed At U.S. Customs Center

NICE is used to record and analyze voice communications used for investigations and debriefing.
Speech Technology Digest, Posted 28 Mar 2012

VoltDelta Launches Offering to Automate Customer Care for ‘N11’ Services

The company is leveraging its 411 directory assistance and 999/911 emergency services expertise to support 511 travel advisory and other N11 services.
Speech Technology Digest, Posted 28 Mar 2012

Voice Could Open New Doors for Hotels

FYI, Posted 01 Mar 2012

SpeechPro Releases New Forensic Audio Analysis Software

SIS II contains new capabilities for improved performance, accuracy, and productivity.
Speech Technology Digest, Posted 21 Feb 2012

TVEyes and PerVoice Partner

The deal integrates PerVoice's audio-to-text technology with TVEyes' broadcast monitoring services.
Speech Technology Digest, Posted 02 Feb 2012

Raytheon BBN Snags $5.5M U.S. Army Contract

Company to fill translation gap.
Speech Technology Digest, Posted 17 Jan 2012

Avaya Wins U.S. Coast Guard Contract

USCG turns to Avaya for its centralized service desk in St. Louis.
Speech Technology Digest, Posted 05 Jan 2012

IVR Anchors West Virginia 511 System

The system will be the state's first traveler information system.
Speech Technology Digest, Posted 06 Dec 2011

SpeechPro Partners with DataWorks for a Law Enforcement App

DataWorks Plus uses SpeechPro VoiceGrid SDK to add new functionality to its mugshot, booking, and identification applications platform.
Speech Technology News Features, Posted 03 Nov 2011

The First First Emergency Management System with IVR Capability Launches

Technology lets users call in and verbally post information to status boards.
Speech Technology Digest, Posted 15 Sep 2011

Exclusive Book Excerpt: Designing Better Speaker Verification

Chapter describes how to bridge the gap between the creators and implementers of investigatory voice biometric technologies
Feature, Posted 01 Sep 2011

At SpeechTEK 2011, Keynoter David Gergen Calls for Leadership

CNN political analyst and former adviser to four U.S. presidents underscores importance of listening and gaining trust
FYI, Posted 01 Sep 2011

If It’s a Tornado, Just Text Me

Automated messaging must be highly relevant and user-specific
Interact, Posted 01 Sep 2011

SpeechPro Releases Speaker Recognition SDK for ID Applications

VoiceGrid SDK 1.0 provides access to voice matching capabilities for stand-alone or integrated identification apps.
Speech Technology Digest, Posted 12 Aug 2011

SpeechTEK 2011 Keynoter David Gergen Calls for Leadership

CNN analyst and former presidential aide identifies mobilization, persuasion, and trust as critical qualities in drawing parallel between industry and political worlds
Speech Technology News Features, Posted 09 Aug 2011

The 2011 Implementation Awards

Feature, Posted 01 Jul 2011

SEC Implements Nexidia for Audio Review

The U.S. regulatory agency implements audio discovery software to streamline investigations.
Speech Technology Digest, Posted 08 Jun 2011

Market Spotlight: Government

Voice R&D responds to homeland security requests
FYI, Posted 01 May 2011

Rural Arizona Connects With Residents

Pinal County speeds service and cuts costs by switching from a hosted to an on-premises contact center suite
Deployments, Posted 01 May 2011

Suffolk County Courts Employ Mass Notification System

Desktop Alert chosen for information dissemination and alert automation to 1,000 Suffolk County Court employees.
Speech Technology Digest, Posted 29 Apr 2011

UC Implementation Doubles Year over Year

A new CDW poll finds business embracing unified communications and that cloud-based solutions speed implementation and cut costs.
Speech Technology Digest, Posted 04 Apr 2011

VoxGen Receives U.K. Government Grant to Develop Voice Biometrics

The company has been awarded a grant of £300,000 from the Technology Strategy Board for consumer identification and verification technologies.
Speech Technology Digest, Posted 31 Mar 2011

Nuance’s PowerScribe Achieves DIACAP Certification

The U.S. Department of Defense certifies Nuance's radiology speech recognition reporting platform for use across Air Force, Army, and Navy networks.
Speech Technology Digest, Posted 30 Mar 2011

NICE Recording Technology to Bolster Security at DFW Airport

One of the world's busiest airports will add multiple solutions from NICE's broad security offering to its existing NICE implementation
Speech Technology News Features, Posted 28 Mar 2011

New OAISYS 7.0 Call Recording Solutions Support Enterprise, Government Requirements

This latest release includes active directory integration, 64-bit Windows support, and more flexible deployment options.
Speech Technology Digest, Posted 03 Feb 2011

Blackboard Delivers 13.7 Million Messages in One Day

Massive snowstorms across the country led to a record-breaking day for the mass messaging provider.
Speech Technology Digest, Posted 14 Jan 2011

Nuance Aquires PerSay

Nuance hopes to expand its offerings in the voice authentication market.
Speech Technology News Features, Posted 22 Dec 2010

AT&T Natural Voices to Be Used in Weather Warning Services

AT&T's text-to-speech solution from Wizzard will be the new voice of the National Weather Service beginning next fall.
Speech Technology Digest, Posted 22 Dec 2010

Trisys Introduces IP Call Recording Software

This 100 percent software-based solution doesn't rely on specific call control protocols.
Speech Technology Digest, Posted 15 Dec 2010

Safe at Home with SpeechListen to this article in TTS, powered by Loquendo

Ksenia Security will use Loquendo TTS for security and home automation market
Speech Technology News Features, Posted 18 Nov 2010

Standards Hit Speech on the Web and Voice Biometrics

ANSI and W3C capped a busy summer with the release of new recommendations that provide more global reach.
FYI, Posted 01 Nov 2010

CosmoCom Contact Center Technology Serves Israeli Municipalities

Israeli outsourcer Milgam uses Virtual Call Center to improve collections for utilities and local authorities.
Speech Technology Digest, Posted 19 Oct 2010

CyberTech and Nexidia Forge Global Partnership

CyberTech's recording solutions integrate with Nexidia's speech analytics to bring the power of multilingual phonetic search to the global marketplace.
Speech Technology Digest, Posted 21 Sep 2010

World's First Nationwide Voice Identification System Deployed in MexicoListen to this article in TTS, powered by Loquendo

The system will help Mexican law enforcement agencies collect, manage, and search the database of hundreds of thousands of voiceprints.
Speech Technology News Features, Posted 17 Aug 2010

ANSI Publishes Voice Biometric Data StandardListen to this article in TTS, powered by Loquendo

The standard lays out the type and format of information that should accompany recordings.
Speech Technology News Features, Posted 17 Aug 2010

Alelo Has a Busy SummerListen to this article in TTS, powered by Loquendo

The interactive language-learning programs manufacturer wins some prime contracts and launches new programs.
Speech Technology News Features, Posted 10 Aug 2010

U.S. Rep. Giffords Adds Speech Technology to Her Web SiteListen to this article in TTS, powered by Loquendo

Audio Eye makes congresswoman's official Web site accessible to the disabled via TTS and video captioning.
Speech Technology News Features, Posted 27 Jul 2010

U.K. Borough Council Implementing Impact 360 Workforce Optimization

Sandwell Metropolitan Borough Council will use next-generation workforce optimization solution from Verint Witness Actionable Solutions to help transform customer service across three citizen contact centers.
Speech Technology Digest, Posted 30 Jun 2010

BBN Works to Improve Rapid Foreign Language ProcessingListen to this article in TTS, powered by Loquendo

The company hopes to achieve 90 percent accuracy or better
Speech Technology News Features, Posted 21 Jun 2010

Blackboard Services Help Communities Prepare for Hurricane SeasonListen to this article in TTS, powered by Loquendo

With an above-average number of storms predicted, communities are adopting mass notification systems to alert residents.
Speech Technology News Features, Posted 01 Jun 2010

Amcom Software’s MediaSTAR Receives Department of Defense Accreditation

MediaSTAR helps contact centers improve the quality of caller service by recording all calls and continually evaluating operator performance to detect training needs
Speech Technology Digest, Posted 13 May 2010

Cognitive Code is Approved Vendor for Northrop Grumman

Start-up technology company specializing in practical conversational artificial intelligence is placed on the approved vendor list for defense contractor Northrop Grumman.
Speech Technology Digest, Posted 12 May 2010

SpeakWrite Offers Transcription Application for iPhone, BlackBerry, and Android

The company brings cost-effective smartphone transcription services to legal and business sectors.
Speech Technology Digest, Posted 22 Mar 2010

G4S Justice Services Selects PerSay as Voice Biometrics Vendor

Immediate deployments worldwide will use PerSay VocalPassword as part of G4S suite of electronic monitoring services.
Speech Technology Digest, Posted 11 Mar 2010

Stephen Brown Becomes BigHand Client Services Director in New Division

BigHand creates dedicated client services function to ensure service levels are maintained as growth continues.
Speech Technology Digest, Posted 01 Mar 2010

Voxeo Partners with Four Key Voice Biometrics Providers

Voxeo delivers voice verification, with major vendors providing solutions for every need.
Speech Technology News Features, Posted 09 Feb 2010

Verint Upgrades Speech Analytics for Public SafetyListen to this article in TTS, powered by Loquendo

New product lets 9-1-1 call centers mine recorded calls, spot trends quicker.
Speech Technology News Features, Posted 09 Oct 2009

SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London

SpeechTEK's first ever European event
Speech Technology Digest, Posted 28 Aug 2009

Nuance and Uncle Sam Unleash the Dragon on U.S. Military BasesListen to this article in TTS, powered by Loquendo

The U.S. Army looks to Nuance for medical transcription services at home and abroad.
Speech Technology News Features, Posted 18 Feb 2009

Vangard Extends Its Voice with Nuance EngineListen to this article in TTS, powered by Loquendo

Mobile Voice Platform leverages VoCon 3200 speech engine to voice-enable commercial and government activities.
Speech Technology News Features, Posted 10 Dec 2008

Verint Recording Solution Is Avaya-Compliant

Interaction recording solution for public safety and SMBs recognized for successful compliance testing and compatibility with key Avaya IP telephony and contact center solutions.
Speech Technology Digest, Posted 04 Dec 2008

Ydilo Partners with IBM on Natural Language Recognition to Call-Management Operations

Ydilo has become an IBM Business Partner by incorporating Websphere Voice Server into its speech software to better serve its customers with advanced speech-enabled solutions.
Speech Technology Digest, Posted 20 Nov 2008

Dial West for Emergency ServicesListen to this article in TTS, powered by Loquendo

A proposed acquisition by West will expand the contact center power into the 9-1-1 emergency services segment.
Speech Technology News Features, Posted 06 Nov 2008

Vangard Voice Systems Introduces Mobile Voice PlatformListen to this article in TTS, powered by Loquendo

Mobile Voice Platform, powered by Vangard's Rapid Development Environment, extends to mobile applications anywhere across the enterprise.
Speech Technology News Features, Posted 24 Oct 2008

Mock Election Showcases Voice-Enabled Voting Machine

A revolutionary multimodal speech and touch-screen voting system is used to hold a mock presidential election at Auburn University.
Speech Technology News Features, Posted 22 Oct 2008

Voice: The New Fingerprint?

Voice biometric consultants and technology are ready to fight back against fraudsters.
Cover Story, Posted 01 Jun 2007

The Art and Science of War

U.S. forces in Iraq are stepping up field testing of speech translation devices.
Cover Story, Posted 01 Apr 2007

Planning a Trip in Austin Just Got Easier

City's transit authority rolls out IVR to handle basic bus information.
Deployments, Posted 01 Apr 2007

IVR Security Is A Necessary Evil

British firm Biometric Security warned last month that the unceasing need for customers to remember new PINs and passwords is becoming unsustainable and could lead to customer churn.
FYI, Posted 01 Apr 2007

SOA: Connecting the Pieces

Service-oriented architecture can enable IVRs to communicate valuable information from a company's computer network.
Feature, Posted 09 Nov 2006

Speech Applications Security: Protecting Your Business and Your Customers From Hackers

With unauthorized access to and theft of customer information on the rise, speech-enabled customer care systems present a new set of security parameters for companies to address. If ignored, a security breach in these systems could be devastating from both an economic and customer trust and loyalty perspective.
Cover Story, Posted 01 Mar 2006

Speech Lends Its Voice to Help Hurricane Victims

Hurricane Katrina made landfall on August 29 with 140 mph winds, followed shortly thereafter by Hurricane Rita's 120 mph winds on September 24. With flood waters seeping over levees and homes in shambles, victims of the first hurricane scrambled to prepare for Rita's insurgence. Having realized the devastation of Katrina, Texas evacuated over 2.5 million people from multiple coastal cities - preparing for the worst1. Miles of traffic with delays of 15 to 20 hours…
Cover Story, Posted 07 Nov 2005

County of Marin Gets Moving With Speech

County of Marin, Calif. is located across the Golden Gate Bridge from San Francisco and across the Richmond-San Rafael Bridge from the East Bay. The County of Marin did not see the reinstitution of a main line nor adding the staff required for it as a considerable option, plus they wanted an alternative low-cost, easy-to-use remote access method for occasional mobility or for working from home so they selected speech recognition.
Deployments, Posted 07 Nov 2005

2005 Speech Solutions Winners

For four years Speech Technology Magazine has recognized the individuals and companies whose efforts have propelled the speech industry forward. Upon being nominated and then approved as a candidate in the topic area; winners were then selected by online voting of the readers of Speech Technology Magazine. The categories and winners are: …
Feature, Posted 30 Aug 2005

Capitalize on Customer Conversations with Speech Analytics

For years, speech analytics have been used worldwide by security organizations to help government agencies identify potential risks and threats. In the past two years, contact centers have begun to use speech analytics applications to capture and structure customer communications. The applications analyze the structured data to identify customer trends and insights for the purpose of improving service quality, customer satisfaction, and generating new revenue. …
Feature, Posted 30 Aug 2005

Most Innovative Solutions Awards 2005

According to Daniel Hong, voice business analyst at Datamonitor, the global voice business value chain* will grow from $716 million for 2004 to $1,939 million by 2009 at a CAGR of 22 percent. Speech Technology Magazine presents the third annual Most Innovative Solutions awards in recognition of the enterprises and service providers who are deploying innovative speech applications driving this growth. These applications are an integral touch point of their customers' contact with them and…
Feature, Posted 20 Jun 2005

Speaking of the Internet – Speech Equals Access for All

When the U.S. Congress re-wrote the Americans with Disabilities Act to ensure equal accessibility to technology by those who are visually or physically impaired, the legislation (known as Section 508 - see sidebar) potentially benefited many more people than those with disabilities. Boiled down, Section 508 states that it's illegal for a service provider to discriminate against a disabled person by refusing to provide any service which it provides to members of the public. Personal…
Feature, Posted 26 Apr 2005

Usability Scorecard

The fourth and final in a series of interactive columns by Edwin Margulies.
Feature, Posted 06 Jan 2005

What's New in Government-sponsored Speech Recognition Research

Automatic Speech Recognition (ASR) has been applied to many commercial tasks, including dictation, command and control, and a range of telephone-based services. Current ASR technology resulted from 50 years of research, both industrial and academic-not all of it initially aimed at speech processing. For instance, the Hidden Markov Model statistical approach was originally proposed in government-sponsored cryptography research in the 1960's. Programs to explicitly support speech recognition were then established by the Defense Advanced Research Projects Agency (DARPA), the same organization that funded the original development of the Internet. However, in the late '90's DARPA speech research funding declined. It was common to hear a few years ago that the speech recognition problem was essentially "solved". This may have been due to exaggerated claims that encouraged the view that a "Star Trek" level of performance was right around the corner.
Feature, Posted 10 Sep 2002
Companies: Government/Security
All Worldly Voices
Aspect Software, Inc.
Chant, Inc.
Convergys  Corporation
EML European Media Laboratory GmbH
KnuVerse
Speech Processing Solutions North America
Verint® Systems