Speech Technology Magazine

 

Category: Omnichannel Technology

Resulticks Adds Voice Assistant to Its Marketing Stack

The platform's expanded omnichannel lineup makes real-time brand experiences across channels a reality.
Speech Technology Digest, Posted 11 Sep 2017

Nuance Introduces IVR to Digital

Nuance IVR to Digital connects traditional phone and digital channels with AI-powered omnichannel solution
Speech Technology News Features, Posted 25 Jul 2017

NICE Launches Nexidia Analytics

Nexidia Analytics offers interaction analytics via omnichannel "listening" to know what customers and prospects are saying and then analyze those conversations to tailor experiences to their stated needs. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 10 Jan 2017

Interactions Raises $56 Million in VC Funding

The investment will fuel Interactions' development of core artificial intelligence and natural language technologies for customer care. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 12 Aug 2016

TouchCommerce Partners with Nuance for TouchAssist

TouchAssist blends TouchCommerce's chat and virtual assistant technology with Nuance's Nina and natural language understanding technology.
Speech Technology News Features, Posted 20 Jul 2016

Aspect Previews Aspect Via

Aspect Via delivers native interaction management, workforce optimization, IVR, and digital self-service capabilities. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 11 May 2016

NICE Brings Multichannel Recording to Skype for Business

Organizations can now manage internal and external communications while recording, storing, and archiving them using NICE Engage.
Speech Technology Digest, Posted 04 Jan 2016

Nuance Partners with TouchCommerce for Customer Engagement Solution

Joint solutions will blend live operator-assisted and artificial intelligence-driven conversations.
Speech Technology Digest, Posted 10 Dec 2015

Promero Taps Enghouse Interactive Contact Center

Promero plans to leverage Enghouse Interactive's Contact Center: Service Provider (CCSP) 7.2 software for its Promero Call Center Omni Channel solution. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 10 Dec 2015

Genesys Launches AppFoundry, a Customer Service App Marketplace

AppFoundry will be the only enterprise marketplace "focused 100 percent on service solutions." (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 05 Nov 2015

Xura Adds a Financial Services Suite to Its Enterprise Platform

Click-to-video, voice, and instant chat are some of the features added to the Enterprise Suite for financial services.
Speech Technology Digest, Posted 27 Oct 2015

Telstra and Genesys Partner

The partnership has resulted in Telstra Cloud Contact Centre-Genesys.
Speech Technology Digest, Posted 04 Aug 2015

SafeAuto to Implement One's ContactOne Solution

ContactOne sends automated voice and text reminders about payment due dates and other important information.
Speech Technology Digest, Posted 08 Jun 2015

Gas South Deploys USAN’s Omnichannel Customer Engagement Solution

The gas provider will install USAN's call center technologies.
Speech Technology Digest, Posted 03 Jun 2015

HP Releases Explore 5.0

Updated voice-of-the-customer analytics platform reveals even more valuable insights into customer interactions. (Featured on DestinationCRM.com)
Speech Technology News Features, Posted 27 Mar 2015

Nuance Natural Language Solution Helps U.K. Telecom Hear What Customers Are Saying

TalkTalk realizes increased contact center efficiency, plus $5 million in savings.
Deployments, Posted 02 Feb 2015
Companies: Omnichannel Technology
Aspect Software, Inc.
Convergys  Corporation
Plum Voice
Verint® Systems