Tata Communications Acquires Majority Stake in Commotion

Tata Communications has acquired a 51 percent stake in Commotion, whose platform unifies Voice AI, Agentic AI Builder, and Omnichannel Journey Orchestration, enabling it to accelerate artificial intelligence integration across its Digital Fabric offerings, particularly within its Customer Interaction Suite. Financial terms of the deal were not disclosed.

Commotion's orchestration engine will integrate with core components of Tata's Kaleyra, including channels, Kaleyra TX Hub, and CCaaS, to automate and guide end-to-end customer journeys, shifting engagement from reactive responses to predictive and generative interactions.

Commotion powers companies with the following:

• Omnichannel CX Automation for real-time, data-driven, hyperpersonalized engagement;
• Voice AI solutions built on ultra-low latency speech-to-speech AI models;
• Business-Ready Autonomous Digital Agents for customer-facing and internal enterprise functions.

"This acquisition marks a significant step in our journey to redefine customer experience in the AI era. With Commotion's capabilities already integrated into Tata Communications' Kaleyra, we are seeing phenomenal customer traction. We expect this momentum to further accelerate our evolution into an AI-first organization, making our Digital Fabric more intelligent, adaptive, and future ready," said A. S. Lakshminarayanan, managing director and CEO of Tata Communications, in a statement.

"We are thrilled to announce this significant milestone in our journey. This isn't just about capital. It's about conviction, shared purpose, and the power of combining our innovation velocity with Tata Communications' global reach, trusted brand, and digital expertise. Together, we will unlock AI's full potential in many industry sectors, building solutions that scale responsibly and transform the way the world works. The future isn't just coming; it's here, and it's global," said Murali Swaminathan, CEO, of Commotion, in a statement.