Speech Technology Magazine


Category: Retail

4 Reasons Why Purchasing with Voice is the Future

Explore four consumer trends that are driving the growth of voice intelligence in point of sale platforms.
Industry Voices, Posted 01 May 2019

Walmart Voice Order Comes to Google Assistant

Walmart is getting into the voice shopping game! Last week the company announced Walmart Voice Order with Google Assistant, a direct challenge to Amazon's dominance in the voice shopping world.
Speech Technology Digest, Posted 08 Apr 2019

What Consumers Like (or Don't) About Voice Shopping

OnBuy.com research takes look at the habits of voice shoppers. Find out what they're buying, what they like about the experience, and what they want to see in the future.
Speech Technology News Features, Posted 27 Feb 2019

AAC Tech Can Help Those with Speech Disabilities Navigate Public Places

Augmentative and alternative communication puts control in the hands of people with speech disabilities, and that should be good for businesses, too
Voice Value, Posted 28 Jan 2019

Embedding Speech Biometrics on Devices

Voice biometrics just might be the next great hope in securing data and other content. But as people use their mobile devices for more and more, embedding speech biometrics on these devices becomes more important
Feature, Posted 07 Jan 2019

Clinc Introduces AI-Powered Drive-Thru and Self-Service Kiosk Ordering Experience for Quick-Service Restaurants

Clinc's conversational AI raises accuracy and speeds up wait times at the window and in-store.
Speech Technology Digest, Posted 26 Jul 2018

Study Shows Americans Are Skeptical of Voice-Assisted Shopping

RichRelevance, a provider of experience personalization, released the results of its second annual survey on how U.S. consumers search for and find products online. And, while shoppers are interested in innovations such as personalized and image search, voice-assisted shopping is still far from mainstream.
Speech Technology Digest, Posted 04 Jun 2018

The Rise Of The Voice-Enabled Associate

Speech technology helps retailers deliver on a connected and productive workforce.
Industry Voices, Posted 23 Mar 2018

Helpshift Unveils SensAI: AI Tech Designed Specifically for Customer Service

Helpshift announced the release of SensAI, an artificial intelligence natively built for customer service.
Speech Technology Digest, Posted 22 Mar 2018

Evorus Combines AI and Crowd Sourcing for a Smarter Chatbot

Carnegie Mellon University researchers say they "have created a conversational agent that is tough to stump." How? By adding humans into the mix. The chatbot system is called Evorus.
Speech Technology Digest, Posted 13 Feb 2018

Visionstate Corp. Announces Final TSXV Approval for Chatbot Acquisition

Visionstate Corp. announced that it has received final TSX Venture Exchange approval for the expedited acquisition of Montreal-based Chatbot Incubator. Pursuant to the terms of the Transaction, Visionstate has purchased 30% of the shares held by Chatbot shareholders in exchange for 4,000,000 common shares of Visionstate at a deemed price of $0.065 per common share, for the consideration of $260,000. 
Speech Technology Digest, Posted 13 Feb 2018

Voice Commerce to Be a Top Trend in 2018, IDC Reports

IDC's technology study finds voice interfaces and security are driving retail innovation.
Speech Technology Digest, Posted 29 Jan 2018

PlumVoice Integrates with Stripe

The integration between Plum Voice and Stripe allows companies to accept payments through their IVRs. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 23 Jan 2018

Unata Launches Voice Ordering for Grocers

The new voice offering from Unata lets grocers provide customers with a voice platform for a number of shopping interactions.
Speech Technology Digest, Posted 21 Sep 2017

Home Depot Is on Google Assistant

Customers can now shop at The Home Depot with voice through Google Assistant.
Speech Technology Digest, Posted 11 Sep 2017

Theatro Unveils Voice-Assisted Selling Apps

Theatro works with CloudTags to develop an app for retail store associates helping customers on the sales floor.
Speech Technology Digest, Posted 20 Mar 2017

Neiman Marcus Last Call Stores Roll Out Theatro Voice-Controlled Wearables

Sales associates use Theatro's wearables to communicate with each other and back-office systems to improve customer interactions.
Speech Technology Digest, Posted 16 Jan 2017

Sundown Launches Artificial Intelligence App Chloe for Magento

Sundown AI enhances the mobile users' experience through a new voice-powered app integration with Magento.
Speech Technology Digest, Posted 08 Nov 2016

NXT-ID’s New Solution Enables Purchases Using Voice-Directed Payments

Technology provides two-factor authentication.
Speech Technology News Features, Posted 27 Feb 2015

EasyAsk Releases Voice Shopper

New EasyAsk Voice Shopper lets customers query e-commerce sites with their voices.
Speech Technology News Features, Posted 16 Jan 2015

VocaOne Debuts VocaPASS Free Biometric Service

VocaPASS is aimed at organizations reluctant to adopt voice biometrics due to deployment cost.
Speech Technology Digest, Posted 06 Jan 2015

Vangard Voice Partners with Stay-Linked for Mobile Voice Productivity Solutions

Partnership yields a mobile solution built on the AccuSpeech platform.
Speech Technology Digest, Posted 29 Apr 2014

RedShift Unveils Voice Recognition Mobile App

RedShift's mobile voice recognition app takes restaurant orders without a phone call.
Speech Technology Digest, Posted 24 Mar 2014

The 2013 Implementation Awards

Feature, Posted 12 Aug 2013

Ifbyphone Launches PCI-Compliant IVR for Direct Response TV Marketers

Advanced solution lets marketers securely process phone orders.
Speech Technology Digest, Posted 05 Jun 2013

NEC Releases Speech Recognition Solution

Voice detection technology uses noise cancellation in home and car environments.
Speech Technology Digest, Posted 07 May 2013

Voxware and LogFire Collaborate on Voice Solutions in the Cloud

Cloud-based partnership will bring voice capabilities to more retail and distribution operations.
Speech Technology Digest, Posted 22 Jan 2013

Hollywood Feed Implements Voxware's Cloud-Based Voice Solution

Retailer aims to elevate operations, better serve its customers, and increase employee satisfaction.
Speech Technology Digest, Posted 22 Aug 2012

StrikeForce and TradeHarbor Announce First "Three-Factor" Voice Verification Solution

The partnership has yielded a new level of cyber security assurance for online transactions.
Speech Technology News Features, Posted 17 Jul 2012

Coupons.com Adds Nuance Voice Feature

App now offers Dragon voice recognition
Speech Technology Digest, Posted 09 May 2012

Angel Integrates IVR into LexisNexis Solutions

New on-demand capabilities added to identity proofing and voice biometrics platforms.
Speech Technology Digest, Posted 08 May 2012

Market Spotlight: Retail

NFC as a talking shopping aid.
FYI, Posted 01 Nov 2011

VoiceTech Launches ServiceLink-Rx

New communications platform links retail pharmacies with customers.
Speech Technology Digest, Posted 05 Oct 2011

A Window of Opportunity

Call center software helps Blinds.com boost revenue, cut service calls
Deployments, Posted 01 Sep 2011

Mobile: The New Frontier for Voice Security

A Twitter poll shows that 84 percent of consumers contact customer service through their mobile phones, and more than half (53 percent) said that security risks are a main concern when they complete transactions
FYI, Posted 01 May 2011

Guile 3D Studio Introduces Denise, the Virtual Assistant

This system combines computer graphics, artificial intelligence, voice recognition and other advanced technologies to perform a variety of tasks.
Speech Technology News Features, Posted 18 Apr 2011

UC Implementation Doubles Year over Year

A new CDW poll finds business embracing unified communications and that cloud-based solutions speed implementation and cut costs.
Speech Technology Digest, Posted 04 Apr 2011

SpeechCycle Launches SmartCare Mobile

The voice-enabled solution is the first customer care solution developed specifically for the smartphone.
Speech Technology News Features, Posted 21 Mar 2011

PCI Council Releases Supplemental Guidance for Protecting Telephone-Based Payment Card Data

New resource helps merchants and service providers understand and implement PCI DSS requirements for voice recordings.
Speech Technology News Features, Posted 18 Mar 2011

Do More Last-Minute Holiday Shopping with Voice

Buy.com iPhone and iPod Touch app uses scanning and speech recognition for price comparisons in the store.
Speech Technology News Features, Posted 20 Dec 2010

Vlingo Voice-Enables Even More Tasks

The new ActionBar allows for integration with KAYAK, Fandano, and Open Table.
Speech Technology News Features, Posted 16 Dec 2010

Trisys Introduces IP Call Recording Software

This 100 percent software-based solution doesn't rely on specific call control protocols.
Speech Technology Digest, Posted 15 Dec 2010

Interactions Receives PCI Validation

Interactions, a provider of customer care technology for automated voice platforms and other interactive systems, has been validated compliant with the Payment Card Industry Data Security Standard.
Speech Technology Digest, Posted 29 Nov 2010

Use Speech to ShopListen to this article in TTS, powered by Loquendo

Nuance will power aisle411, an app that let's users navigate a store using voice.
Speech Technology News Features, Posted 18 Nov 2010

Avaya Launches Next-Generation Customer Service and Collaboration Applications

Avaya Aura Communications Platform powers new applications and redefines the economics of real-time businesses communications and collaboration.
Speech Technology News Features, Posted 20 Jul 2010

SpeakWrite Offers Transcription Application for iPhone, BlackBerry, and Android

The company brings cost-effective smartphone transcription services to legal and business sectors.
Speech Technology Digest, Posted 22 Mar 2010

Nexidia and Semafone Partner

Deal seeks to combat fraud and identity theft in the contact center.
Speech Technology Digest, Posted 23 Nov 2009

LiveVox Call Recording Suite Upgraded to Record Manual Calls

Hosted dialer's ability to record all outbound and inbound calls eliminates the need for third-party recording packages.
Speech Technology Digest, Posted 08 Oct 2009

SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London

SpeechTEK's first ever European event
Speech Technology Digest, Posted 28 Aug 2009

TouchLogic Selects Payment Vision to Augment Its Voice Messaging Solution

Users of TouchLogic's solutions can offer electronic payment options during automated voice messaging campaigns.
Speech Technology Digest, Posted 13 Jan 2009

Vangard's Mobile Voice Platform to Power Agilysys Suite

New voice-optimized data entry, application function commands, and navigation now available as part of NextVision Mobile and Wireless Retail suite.
Speech Technology Digest, Posted 07 Jan 2009

VCG Launches Biometric Payments System

New service offers biometrically authorized payments via phone.
Speech Technology News Features, Posted 16 Dec 2008

VeCommerce Adds Voice to Xpress Bill Pay

Xpress Bill Pay contracted with voice self-service solutions provider VeCommerce to provide voice processing as part of its online payment capability.
Speech Technology Digest, Posted 02 Dec 2008

Victrio Launches Voice-Based Call Screening SystemListen to this article in TTS, powered by Loquendo

System creates voiceprint database to stop credit card fraud and identity theft.
Speech Technology News Features, Posted 16 Oct 2008

Columbia Bank Chooses Contact Solutions For Shared IVR ServicesListen to this article in TTS, powered by Loquendo

Financial services firm moves from a self-hosting to a shared IVR system.
Speech Technology News Features, Posted 06 Oct 2008

Global Connect and EPP Partner on Automated Billing and Paying IVRListen to this article in TTS, powered by Loquendo

Global Connect and Electronic Payment Providers partner to create an IVR that will allow customers to useautomated payment capabilities.
Speech Technology News Features, Posted 02 Oct 2008

The Art and Science of War

U.S. forces in Iraq are stepping up field testing of speech translation devices.
Cover Story, Posted 01 Apr 2007

Speech Comes Standard in Microsoft Vista

Microsoft released its Windows Vista operating system on Jan. 30, calling it the most significant product launch in the company's 32-year history. At the same time, it also released its Office 2007 product suite—one of the key components of Microsoft's unified communications offering that is expected to ship this summer (see story on page 14).
FYI, Posted 01 Mar 2007

Industry Dashboard: Datamonitor

Over the past five months, (April to August) there has not been strong activity in terms of publicly announced customer wins in the global speech recognition market. The number of publicly announced speech recognition deals grew from 34 during the first three months of 2006 to reach a total of 69 deals year-to-date for 2006. Network-based speech deals continue to account for the majority of customer wins and revenue, as seen in the technology quadrant of the Industry Dashboard.
FYI, Posted 12 Sep 2006

Intervoice Receives U.S. Patents for Call Center Technology

DALLAS — The United States Patent and Trademark Office issued four patents to Intervoice, Inc. over the past 18 months for technology designed to provide enterprises with enhanced call center technology.
Speech Technology Digest, Posted 06 Jun 2006

NMS Communications Releases Vision VoiceXML Server

CHICAGO — NMS Communications released the newest member of its Vision family of media servers, the Vision VoiceXML Server.
Speech Technology Digest, Posted 06 Jun 2006

Loquendo Presents Zosia, the New Female Polish Voice

- Loquendo unveiled Zosia, the new female Polish voice, heralding the launch of a new language for Loquendo TTS. >
Speech Technology Digest, Posted 06 Jun 2006

Genesys Completes Acquisition of VoiceGenie and Begins Partner Integration

- Genesys Telecommunications Laboratories, Inc. completed its acquisition of VoiceGenie and began integrating partners and customers.>
Speech Technology Digest, Posted 06 Jun 2006

EchoStar Selects Intervoice to Enhance Customer Service for Subscribers

DALLAS - EchoStar Communications Corporation, a U.S. provider of advanced digital television services, will be using the Intervoice Voice Automation Platform to enhance customer self service to its more than 12 million subscribers.
Speech Technology Digest, Posted 06 Jun 2006

Angel.com Uses the Salesforce.com AppExchange to Launch SupportFone

SAN FRANCISCO - Angel.com and salesforce.com released SupportFone for salesforce.com's AppExchange.
Speech Technology Digest, Posted 30 May 2006

Cox Newspapers to Implement VoicePort Solution in Palm Beach

Cox Newspapers has selected the CircPort speech application to field circulation phone calls to the Palm Beach Post and the Palm Beach Daily News.
Speech Technology Digest, Posted 30 May 2006

Message Technologies Launches AssuredVoice Retail Employment Pre-Assessment Tool

Message Technologies launched its AssuredVoice Retail Employment Pre-Assessment Tool for use by retailers and with retail solution providers.
Speech Technology Digest, Posted 25 Apr 2006

Nuance Finds Consumers Want Speech Access to Popular Phone Features

Nuance Communications released the results of a recent survey regarding user interest in the use of speech technology for mobile phones.
Speech Technology Digest, Posted 28 Mar 2006

IBM Releases Speech API Software Using Tellme Studio and Tellme Developers Launch Consumer Voice Services for Skype

ARMONK, N.Y. and MOUNTAIN VIEW, Calif. — IBM released new open source development software enhancements for Web developers to use browser tools to build, test and run new voice applications. Tellme Networks, Inc. released seven new consumer voice applications built on Tellme for Skype.
Speech Technology Digest, Posted 09 Mar 2006

Taking Care of Business

For more than a decade, businesses around the world have been harnessing the power of speech-enabled technology to reduce costs and enhance customer service. Today, with the evolution that is taking place in the industry, you'll find companies of all sizes using state-of-the-art systems to make it easier for customers to place an order, have a catalog mailed to them or find the nearest retail outlet.
Deployments, Posted 30 Aug 2005

JumpStart Reading with Karaoke from Knowledge Adventure Hits Retail Outlets

SALT LAKE CITY, Utah - Fonix VoiceIn Speech Interface enhances educational software product teaching kids to read using speech recognition.
Speech Technology Digest, Posted 01 Aug 2005

Genesys Study Indicates Growing Popularity of Self-Service Applications Among Call Center Executives and Consumers

A recent study commissioned by Genesys Telecommunications Laboratoriesfound that self-service customer interaction systems are quickly becoming a standard method of communication between organizations and customers, and consumers are demanding and expecting easy-to-use, sophisticated technology to expedite their customer service inquiries.
Speech Technology News Features, Posted 01 Jul 2005

Building Speech-Enabled Self-Service Automation for Seasonal Retail Contact Centers

The benefits of telephone-based, speech-enabled automation are being increasingly recognized by contact centers and other companies, and there are many companies that have taken advantage of this technology. Speech-enabled telephone automation is known to reduce the cost of calls by as much as 90 percent compared with agent-assisted calls; speech also reduces the length of calls compared to touchtone applications by as much as 35 percent; and speech is preferred over touchtone systems by consumers
Deployments, Posted 20 Jun 2005

Apptera Unveils Voice-Automated Campaign Management Solution for Retail Industry

CHICAGO - Apptera™ released a voice-enabled campaign management solution for the retail market that allows businesses to create marketing promotions to educate, inform, and sell to customers via their inbound phone channel.
Speech Technology Digest, Posted 01 May 2005

Regaining Consumer IVR Confidence: Companies Draw on Different Tools to Save IVR/Speech Interaction

Michael Chavez, vice president of client services at ClickFox, explains that "by leveraging a strategic combination of customer behavior intelligence, customer service interviews and surveys, organizations can reduce customer frustration with IVR systems, which will result in drastic savings, while also improving customer satisfaction."
Talking Tech, Posted 01 May 2005

Vendor Directory of Assistive Technology

A-C ALVA Access Group436 14th Street, Suite 700Oakland, CA 94612Tel: 888-318-2582info@aagi.comwww.aagi.com ATIA – Assistive Technology Industry Association401 N. Michigan AvenueChicago, IL 60611-4267 Tel: 877-OUR-ATIA (687-2842)Tel: 312-321-5172Fax: 312-673-6659Info@ATIA.org www.atia.org Avaya, Inc.211 Mt. Airy RoadBasking Ridge, NJ 07920Tel: 866-GO-AVAYAwww.avaya.com AVSI--Automated Voice Systems, Inc.17059 El Cajon AvenueYorba Linda, CA. 92686Tel: 714-524-4488Fax: 714-996-1127mastervoice@mail.comwww.mastervoice.com Closing the GapComputer Technology in Special Education and Rehabilitation…
Feature, Posted 26 Apr 2005

Robotic Consumer Service Types: Models of Efficiency, Aggravation

From the Chicago Tribune - Bill Hendrick discusses the pros and cons of virtual assistants/operators and what they hold for the future.
Speech Technology Digest, Posted 01 Mar 2005

Edify Releases New Consumer Electronics Speech Application

SANTA CLARA, Calif. - Edify Corporation released a new speech application for the consumer electronics industry that uses speech instead of touchtone-based menus.
Speech Technology Digest, Posted 01 Feb 2005

bridgeSpeak Introduces bridgeSpeak Automotive Retail (AR) 1.1

MADISON HEIGHTS, Mich. - bridgeSpeak LLC announced the release of bridgeSpeak AR 1.1, a vertically integrated communication system for automotive dealerships.
Speech Technology Digest, Posted 01 Feb 2005

Women's Retailer Rings Up New Voice-Enabled Solution for Customer Gift Cards

Talbots created a new voice-enabled gift card balance application.
Speech Technology Digest, Posted 01 Jan 2005

Consumer Electronics Growth Supercharging MEMs Microphone and Speaker Market

NEW TRIPOLI, PA, - Record-breaking growth in consumer electronics products has had a tremendous impact on MEMs microphones and speakers in 2004, according to the report "Market Analysis of Acoustic Products: Microphones, Speakers, Codecs, and End-Applications," recently published by The Information Network.
Speech Technology Digest, Posted 01 Jun 2004

Voxware Solution Implemented by French Retailer Intermarché

PRINCETON, NJ - VoiceLogistics system is being used at Intermarché's distibution center with plans for installation at other facilities.
Speech Technology Digest, Posted 01 Jan 2004

LumenVox Selected by ATA Retail Services

SAN DIEGO, CA and FREMONT, CA - Wholesale distributor to use automated merchandise ordering and shipment system to service more than 800 field merchandising personnel.
Speech Technology Digest, Posted 01 Oct 2003

Metaphor Solutions and VoiceGenie Automate Retail Shopping By Phone

WELLESLEY, MA and TORONTO, CANADA - An automated speech application for ordering flowers by phone was introduced by Metaphor Solutions Inc.
Speech Technology Digest, Posted 01 Mar 2003

Voice Partners Gives Consumer Brands a Voice Over the Phone

Experts in entertainment, advertising and speech recognition join forces to assist companies in delivering new conversational, voice-based services that allow consumers to interact directly with their brand over the phone.
Speech Technology Digest, Posted 01 Nov 2002

NetCentrex and Telisma Give a Boost to Consumer Voice Portals

PARIS, FRANCE - NetCentrex and Telisma announced the signature of a worldwide license reseller agreement.
Speech Technology Digest, Posted 01 Jul 2002

ScanSoft Launches Dragon NaturallySpeaking v6 into Distributor and Retail Channels

PEABODY, MA - ScanSoft Inc. announced it has launched Dragon NaturallySpeaking v6 into North American software distributor and retail channels.
Speech Technology Digest, Posted 01 May 2002

Edify to Power Ticketmaster Consumer Self-Service Across Enterprise Call Centers

SANTA CLARA, CA -- Edify Corporation announced it has been selected by Ticketmaster to help upgrade and automate its consumer self-service operations.

Information for this story was gathered from Edify.
Speech Technology Digest, Posted 01 Mar 2002

Choosing the Best Headset Microphone

A quality noise canceling headset is needed to realize the full potential of today's speech recognition software in an office or warehouse environment. The best of these headsets are gradient microphones of order one - a technology which dates to the velocity microphones of the 1930s. The physics of gradient microphones were described by Harry F. Olsen in 1946.
Feature, Posted 30 Aug 1998

Continuous Speech: New Microphones, Software and Developments in Dictation

Here are some of the new latest developments in large vocabulary dictation computer speech recognition.
Feature, Posted 01 Apr 1998
Companies: Retail
Chant, Inc.
GoVivace, Inc.
LumenVox LLC
NICE Nexidia
SOFTEL Communications, Inc.
Verint® Systems