January 20, 2010
Feature
A slow speech recovery will follow a slow economic recovery.
Industry View
Speech is absent from the latest social networking innovations.
Speech Technology Digest
Web site operator's customer service operation based on Five9 On-Demand Call Center Software supports CarsDirect.com and other automotive consumer research sites.
Russ Zilles is named president & COO; Mike Burke named CTO.
TelStar Hosted Solutions announces new ownership and prepares for growth.
Users can download the software for free; Android is the next platform being developed.
Automated solution will satisfy Medicare accreditation and compliance requirements.
Speech Technology News Features
Collaboration company bolsters Voxeo's unified communication and unified self-service offering.
83% of consumers attribute some part of a bad customer service experience to live agent interactions.