January 20, 2010
Feature
A slow speech recovery will follow a slow economic recovery.
Industry News
Web site operator's customer service operation based on Five9 On-Demand Call Center Software supports CarsDirect.com and other automotive consumer research sites.
Russ Zilles is named president & COO; Mike Burke named CTO.
TelStar Hosted Solutions announces new ownership and prepares for growth.
Users can download the software for free; Android is the next platform being developed.
Automated solution will satisfy Medicare accreditation and compliance requirements.
Industry View
Speech is absent from the latest social networking innovations.
News Feature
Collaboration company bolsters Voxeo's unified communication and unified self-service offering.
83% of consumers attribute some part of a bad customer service experience to live agent interactions.