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Smart Customer Service
January 20, 2010
Speech Claws Its Way Forward
A slow speech recovery will follow a slow economic recovery.
Start the Revolution Without Us
Speech is absent from the latest social networking innovations.
Speech Technology Digest
Internet Brands Selects Five9 to Drive Customer Service
Web site operator's customer service operation based on Five9 On-Demand Call Center Software supports CarsDirect.com and other automotive consumer research sites.
IQ Services Names New President and CTO
Russ Zilles is named president & COO; Mike Burke named CTO.
TelStar Gets New Private Equity Support
TelStar Hosted Solutions announces new ownership and prepares for growth.
NCH Express Dictate Now a Free iPhone App
Users can download the software for free; Android is the next platform being developed.
MessageBroadcast Launches Automated Survey System for NebDoctors of Nevada
Automated solution will satisfy Medicare accreditation and compliance requirements.
Speech Technology News Features
Voxeo Acquires Multimedia Collaboration Solutions Provider Clackpoint
Collaboration company bolsters Voxeo's unified communication and unified self-service offering.
Study Finds Consumers Want Increased Automation in the Contact Center
83% of consumers attribute some part of a bad customer service experience to live agent interactions.
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