Speech Technology Magazine


Category: Visual IVR

How to Train Your IVR of the Future

IVR is a mighty and long-standing part of the customer experience, but it must transform to prepare for the voice-activated future. Traditional IVR systems have to be trained further to deliver transforming interaction patterns like seamless integration and conversation with VPAs or voice activated command through messaging platforms.
Industry Voices, Posted 27 Mar 2019

Why Are Conversational Interfaces So Difficult to Build? (Video)

Artificial Solutions CEO Andy Peart discusses the complexities of building conversational interfaces that effectively map language in this clip from SpeechTEK 2018.
Industry Voices, Posted 12 Oct 2018

Video: How to Improve UX and User Rating for Your Alexa Skill

Witlingo Product Manager Navya Nayaki Yelloji discusses the successful product development and QA strategy Witlingo created for its Motley Fool Alexa Skill in this presentation from SpeechTEK 2018.
Industry Voices, Posted 08 Jun 2018

CallVU’s Conversational IVR Combines Voice Assistance Technology with Visual Customer Experience

CallVU, a provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, announced the newest addition to its Digital Engagement Platform, Conversational IVR.
Speech Technology Digest, Posted 20 Feb 2018

Bringing IVR to the Mobile Environment

As consumers go mobile, can interactive voice response platforms follow?
Cover Story, Posted 10 Nov 2017

Zappix Now Supports VoiceXML 1.0 and 2.0, Twilio and Plivo

Zappix's visual IVR authoring tool with integrated Voice IVR and Visual IVR scripting and functionality in a single system. It now supports Plivo Voice XML and Twilio TwiML voice authoring languages. It had already supported VXML 1.0 and 2.0.
Speech Technology Digest, Posted 30 Mar 2017

Pronexus Releases VB Voice 10.1

Pronexus' VB Voice 10.1 will allow users to access both voice recognition and visual customer service through smartphone or HTML 5-enabled browser. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 30 Jan 2017

Jacada Becomes a Cisco Preferred Solution Partner

Jacada's Visual IVR is certified for use with the Cisco Unified Customer Voice Portal. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 30 Aug 2016

Radish Joins inContact inCloud Ecosystem Partner Program

The partnership will add Radish's ChoiceView visual IVR technology to inContact contact center deployments. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 01 Jul 2016

Radish Systems Partners with GM Voices

The partnership adds voices to ChoiceView visual IVR.
Speech Technology Digest, Posted 11 Apr 2016

Convergys Releases Intelligent Voice Portal 9.0

In the Convergys IVP 9.0 release, IVR Anywhere brings visual mode to mobile users.
Speech Technology Digest, Posted 09 Feb 2016

Pronexus Launches VBVoice 10 with VisualConnect

One call flow now creates both traditional IVR audio interactions and smartphone touchscreen interactions.
Speech Technology Digest, Posted 06 Oct 2015
Companies: Visual IVR
GoVivace, Inc.
SOFTEL Communications, Inc.
Voice Biometrics Group