| Category: Government/Security |
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Verint Recording Solution Is Avaya-Compliant
Interaction recording solution for public safety and SMBs recognized for successful compliance testing and compatibility with key Avaya IP telephony and contact center solutions.
Industry News,
Posted 04 Dec 2008
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Dial West for Emergency Services
A proposed acquisition by West will expand the contact center power into the 9-1-1 emergency services segment.
News Feature,
Posted 06 Nov 2008
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Voice: The New Fingerprint?
Voice biometric consultants and technology are ready to fight back against fraudsters.
Cover Story,
Posted 01 Jun 2007
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The Art and Science of War
U.S. forces in Iraq are stepping up field testing of speech translation devices.
Cover Story,
Posted 01 Apr 2007
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IVR Security Is A Necessary Evil
British firm Biometric Security warned last month that the unceasing need for customers to remember new PINs and passwords is becoming unsustainable and could lead to customer churn.
FYI,
Posted 01 Apr 2007
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SOA: Connecting the Pieces
Service-oriented architecture can enable IVRs to communicate valuable information from a company's computer network.
Feature,
Posted 09 Nov 2006
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Speech Applications Security: Protecting Your Business and Your Customers From Hackers
With unauthorized access to and theft of customer information on the rise, speech-enabled customer care systems present a new set of security parameters for companies to address. If ignored, a security breach in these systems could be devastating from both an economic and customer trust and loyalty perspective.
Cover Story,
Posted 01 Mar 2006
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Speech Lends Its Voice to Help Hurricane Victims
Hurricane Katrina made landfall on August 29 with 140 mph winds, followed shortly thereafter by Hurricane Rita's 120 mph winds on September 24. With flood waters seeping over levees and homes in shambles, victims of the first hurricane scrambled to prepare for Rita's insurgence. Having realized the devastation of Katrina, Texas evacuated over 2.5 million people from multiple coastal cities - preparing for the worst1. Miles of traffic with delays of 15 to 20 hours…
Cover Story,
Posted 07 Nov 2005
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County of Marin Gets Moving With Speech
County of Marin, Calif. is located across the Golden Gate Bridge from San Francisco and across the Richmond-San Rafael Bridge from the East Bay. The County of Marin did not see the reinstitution of a main line nor adding the staff required for it as a considerable option, plus they wanted an alternative low-cost, easy-to-use remote access method for occasional mobility or for working from home so they selected speech recognition.
Deployments,
Posted 07 Nov 2005
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2005 Speech Solutions Winners
For four years Speech Technology Magazine has recognized the individuals and companies whose efforts have propelled the speech industry forward. Upon being nominated and then approved as a candidate in the topic area; winners were then selected by online voting of the readers of Speech Technology Magazine. The categories and winners are: …
Feature,
Posted 30 Aug 2005
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Capitalize on Customer Conversations with Speech Analytics
For years, speech analytics have been used worldwide by security organizations to help government agencies identify potential risks and threats. In the past two years, contact centers have begun to use speech analytics applications to capture and structure customer communications. The applications analyze the structured data to identify customer trends and insights for the purpose of improving service quality, customer satisfaction, and generating new revenue. …
Feature,
Posted 30 Aug 2005
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Most Innovative Solutions Awards 2005
According to Daniel Hong, voice business analyst at Datamonitor, the global voice business value chain* will grow from $716 million for 2004 to $1,939 million by 2009 at a CAGR of 22 percent. Speech Technology Magazine presents the third annual Most Innovative Solutions awards in recognition of the enterprises and service providers who are deploying innovative speech applications driving this growth. These applications are an integral touch point of their customers' contact with them and…
Feature,
Posted 20 Jun 2005
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Speaking of the Internet – Speech Equals Access for All
When the U.S. Congress re-wrote the Americans with Disabilities Act to ensure equal accessibility to technology by those who are visually or physically impaired, the legislation (known as Section 508 - see sidebar) potentially benefited many more people than those with disabilities. Boiled down, Section 508 states that it's illegal for a service provider to discriminate against a disabled person by refusing to provide any service which it provides to members of the public. Personal…
Feature,
Posted 26 Apr 2005
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Usability Scorecard
The fourth and final in a series of interactive columns by Edwin Margulies.
Feature,
Posted 06 Jan 2005
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What's New in Government-sponsored Speech Recognition Research
Automatic Speech Recognition (ASR) has been applied to many commercial tasks, including dictation, command and control, and a range of telephone-based services. Current ASR technology resulted from 50 years of research, both industrial and academic-not all of it initially aimed at speech processing. For instance, the Hidden Markov Model statistical approach was originally proposed in government-sponsored cryptography research in the 1960's. Programs to explicitly support speech recognition were then established by the Defense Advanced Research Projects Agency (DARPA), the same organization that funded the original development of the Internet. However, in the late '90's DARPA speech research funding declined. It was common to hear a few years ago that the speech recognition problem was essentially "solved". This may have been due to exaggerated claims that encouraged the view that a "Star Trek" level of performance was right around the corner.
Feature,
Posted 10 Sep 2002
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