| Category: Travel/Transportation |
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CallCommand Changes Name to OneCommand
CallCommand, provider of integrated communications solutions, announced Monday that it has renamed itself to OneCommand. The new name is meant to indicate the company's focus on unified communications and customer retention in its core automotive dealer market.
Industry News,
Posted 02 Jan 2008
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Hosted Speech: Trend or Foe?
A roundtable discussion with members of the hosted speech community reveals the benefits and concerns with a hosted speech solution
Feature,
Posted 01 Mar 2007
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ASR Cleared for Takeoff
Air traffic controllers have a new voice that is automating the training process
Deployments,
Posted 30 Jan 2007
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Continental Airlines Takes Off with Speech
While many of its competitors are still floundering in the wake of 9/11 and rising fuel prices, Continental Airlines' stock price has nearly tripled since October 2005. Clearly, Continental is doing a few things right and one of them is its speech technology.
Cover Story,
Posted 09 Nov 2006
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SOA: Connecting the Pieces
Service-oriented architecture can enable IVRs to communicate valuable information from a company's computer network.
Feature,
Posted 09 Nov 2006
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What Happened to Voice Portals?
What is – or, more accurately – what was a voice portal? One definition offered by the “Computing Dictionary” describes voice portals as “an interactive voice response (IVR) front end to a data retrieval system … being positioned mainly by carriers as wide-scale applications, offering things like specialized audio ‘infotainment’ services, real-time news, and stock quotes.” These sites offered engaging speech-enabled dialog available 24/7 from any standard telephone. …
Feature,
Posted 30 Aug 2005
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Kevin Hegebarth, Director of Strategic Planning, Witness Systems
Kevin Hegebarth, directof of strategic planning for Witness Systems explains that "having speech analysis software effectively listen to all calls recorded by the enterprise, classify those interactions based on what was said in the conversation, and provide trend data over time is like having thousands of supervisors working around the clock."
Q & A,
Posted 01 Mar 2005
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Blade Kotelly, head of the Edify Design Collaborative
Blade Kotelly of Edify explains how and why it is so easy to keep callers playing along if the designer just makes sure to treat the caller the way they would want to be treated if they had to use that system.
Q & A,
Posted 01 Feb 2005
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Intervoice Announces Support for Microsoft Smarter Hospitality
From Hotels - Intervoice, Inc. announced its support for Microsoft's Smarter Hospitality initiative, a solutions framework for helping lodging and food service organizations improve how they interact with their guests while laying the groundwork for future innovations.
Industry News,
Posted 01 Nov 2004
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Speech in the Travel Industry
Vertical market applications are a subject dear to the hearts of marketers in the contact center and speech technology field. Finance, healthcare and education are typical of the "low hanging fruit" vendors have long focused on, with others, such as government, getting attention as the next potential for the big sales kill. Although there are some surprisingly interesting applications associated with these verticals, as a whole they aren't the most exciting customer-facing applications out there.
Cover Story,
Posted 24 May 2004
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Globus Travel Selects Edify for CRM
SANTA CLARA, CA - Edify Corporation announced that it has been selected by Globus and Cosmos to implement a major upgrade of their customer service operations.
Industry News,
Posted 01 Apr 2003
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KY Transportation Cabinet Launches 511 Traveler Information Number
FRANKFORT, KY - Just in time for holiday travel, a new service to assist Kentucky's travelers was launched by Gov. Paul Patton. By dialing three digits, 5-1-1, callers can now get traffic, travel and road weather information 24 hours, 7 days a week.
Industry News,
Posted 01 Dec 2002
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Speech and the Automobile
No matter where you get your car and driver news, you've probably seen the recent flurry of headlines reporting new implementations of voice recognition technology in cars - and not just in high-end cars, but in midrange autos such as Honda. As little as ten years ago, something like voice recognition technology in the automobile sounded positively space age to most, but today, voice and wireless technology are becoming more and more commonplace in the ultimate mobile device—the car. But will these on-board communications capabilities change the way we drive, the way we interact with our cars?
Feature,
Posted 21 Nov 2002
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Air Travel Industry Takes Off With InfoTalk-Air
HONG KONG, BEIJING and SINGAPORE - InfoTalk Corporation announced the general release of InfoTalk-Air, a voice-enabled solution specially designed for the air travel industry.
Industry News,
Posted 01 Jun 2002
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