| Category: Travel/Transportation |
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SVOX Introduces Polyglot TTS 
With new text-to-speech system, foreign words or phrases can be spoken like a native.
News Feature,
Posted 05 Nov 2008
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Speech Helped Hurricane Evacuees
Speech solutions helped travel and hospitality companies to manage unplanned call volume spikes as thousands of people evacuated from hurricanes' paths.
News Feature,
Posted 18 Sep 2008
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CallCommand Changes Name to OneCommand
CallCommand, provider of integrated communications solutions, announced Monday that it has renamed itself to OneCommand. The new name is meant to indicate the company's focus on unified communications and customer retention in its core automotive dealer market.
Industry News,
Posted 02 Jan 2008
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Hosted Speech: Trend or Foe?
A roundtable discussion with members of the hosted speech community reveals the benefits and concerns with a hosted speech solution
Feature,
Posted 01 Mar 2007
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ASR Cleared for Takeoff
Air traffic controllers have a new voice that is automating the training process
Deployments,
Posted 30 Jan 2007
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Continental Airlines Takes Off with Speech
While many of its competitors are still floundering in the wake of 9/11 and rising fuel prices, Continental Airlines' stock price has nearly tripled since October 2005. Clearly, Continental is doing a few things right and one of them is its speech technology.
Cover Story,
Posted 09 Nov 2006
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SOA: Connecting the Pieces
Service-oriented architecture can enable IVRs to communicate valuable information from a company's computer network.
Feature,
Posted 09 Nov 2006
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What Happened to Voice Portals?
What is – or, more accurately – what was a voice portal? One definition offered by the “Computing Dictionary” describes voice portals as “an interactive voice response (IVR) front end to a data retrieval system … being positioned mainly by carriers as wide-scale applications, offering things like specialized audio ‘infotainment’ services, real-time news, and stock quotes.” These sites offered engaging speech-enabled dialog available 24/7 from any standard telephone. …
Feature,
Posted 30 Aug 2005
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Kevin Hegebarth, Director of Strategic Planning, Witness Systems
Kevin Hegebarth, directof of strategic planning for Witness Systems explains that "having speech analysis software effectively listen to all calls recorded by the enterprise, classify those interactions based on what was said in the conversation, and provide trend data over time is like having thousands of supervisors working around the clock."
Q & A,
Posted 01 Mar 2005
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Blade Kotelly, head of the Edify Design Collaborative
Blade Kotelly of Edify explains how and why it is so easy to keep callers playing along if the designer just makes sure to treat the caller the way they would want to be treated if they had to use that system.
Q & A,
Posted 01 Feb 2005
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Intervoice Announces Support for Microsoft Smarter Hospitality
From Hotels - Intervoice, Inc. announced its support for Microsoft's Smarter Hospitality initiative, a solutions framework for helping lodging and food service organizations improve how they interact with their guests while laying the groundwork for future innovations.
Industry News,
Posted 01 Nov 2004
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Speech in the Travel Industry
Vertical market applications are a subject dear to the hearts of marketers in the contact center and speech technology field. Finance, healthcare and education are typical of the "low hanging fruit" vendors have long focused on, with others, such as government, getting attention as the next potential for the big sales kill. Although there are some surprisingly interesting applications associated with these verticals, as a whole they aren't the most exciting customer-facing applications out there.
Cover Story,
Posted 24 May 2004
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