Dairy Queen Implements Presto Voice Ordering

Dairy Queen has partnered with Presto to roll out Voice AI for taking orders, with an initial focus on the drive-thru. The Minneapolis-based company, which operates 7,700 restaurants in more than 20 countries, has tested the technology in its corporate stores and is now expanding the pilot to select franchisees around the country.

"We're committed to delivering an exceptional experience to our fans and our staff, and we believe Presto can help us delight them even more. Presto has been an excellent partner, and our initial results using their AI look quite promising," said Kevin Baartman, executive vice president of information technology at Dairy Queen, in a statement. "With Presto's AI, we can enable our staff to focus on high-value tasks that ultimately benefit our fans, with a friendly experience and high order accuracy. We look forward to working with select franchisee partners as we expand our engagement."

"Dairy Queen is an iconic American company with visionary leadership and a seminal role in the fabric of towns across the U.S. and Canada. We've been thrilled to partner closely with their team to optimize the last mile of AI deployment, including complex menu integrations, friendly voices, and a smooth human-AI waltz that just works," said Krishna Gupta, CEO of Presto, in a statement. "We have an ambitious joint AI vision, and I'm excited to continue expanding our reach for all the DQ fans out there. Happy tastes good!"