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Smart Customer Service
October 01, 2002
Q & A
Ed Miller, CEO, LumenVox
Ed Miller is the CEO of LumenVox. In a Q&A with NewsBlast, Ed gives some background on his company, as well as discusses some more general issues like standards and benchmarking.
Piyush Modi, Vice President of Media Processing Technologies, IP Unity
Piyush Modi is the vice president of Media Processing Technologies for IP Unity. For this week's Q&A of NewsBlast, Piyush discusses IP Unity's efforts in the carrier space, as well as gets a little more in depth about what is going on with IP Unity currently.
Stuart Patterson, CEO, SpeechWorks
Stuart Patterson, CEO of SpeechWorks, was a member of the
Speech Summit: Sound Off in Times Square
keynote session held on Wednesday of SpeechTEK 2002. In a Q&A with NewsBlast, Stuart answers some questions posed by our readers, as well as shares with us some of his forward-looking insight.
Benjamin Farmer, analyst, Datamonitor
Datamonitor, a business advisory firm, recently released
Voice Business: Worldwide
, a strategic planning report that examines the global market for speech recognition solutions on a country-by-country basis.
Speech Technology Magazine
recently spoke with Benjamin Farmer of Datamonitor to hear about the current and future state of the global market for speech solutions and some of the more interesting findings from this report.
Speech Technology Digest
Jody McStravick Joins Telisma as Customer Services Director
PARIS, FRANCE - Telisma announced the appointment of Jody McStravick as its customer services director. He will manage lead training, professional services, customer services and the pre-sales phase.
D-Link and SVOX Launch Speech Server
ZURICH, SWITZERLAND - D-Link is launching its Speech Server together with SVOX.
Expresiv Technologies Announces Expresive Enterprise/MD Edition
Expresiv Technologies announced availability of the Expresiv Enterprise / MD product suite.
Loquendo TTS Introduces Catalan
TORINO, ITALY - Her name is Monserrat; she is the latest addition to Loquendo TTS - and Loquendo's first Catalan persona.
Atos Origin Incorporates Telisma's Carrier-grade Speech Technologies
PARIS, FRANCE - Atos Origin, an IT services firms in Europe, and Telisma, a European developer of speech technologies for telecommunications, announce that they have signed a commercial and technical agreement to target businesses and telecommunications firms.
Aspect Enterprise Contact Server Selected by Sabre
SAN JOSE, CA - Aspect Communications Corporation announced that the AspectEnterprise Contact Server has been selected by Sabre, the traveltechnology, distribution and marketing services provider.
ART's Name-Dialing Solution Enabled On QUALCOMM Chipsets
ATLANTA, GA - ART Advanced Recognition Technologies Inc. (ART) announced an agreement with QUALCOMM Incorporated for ART to port its smARTspeak XG software to QUALCOMM's family of CDMA Mobile Station Modem (MSM) chipsets.
SVOX Introduces Concatenative Text-to-Speech for Symbian OS
ZURICH, SWITZERLAND - With SVOX Mobile, the embedded product line for mobile phones, SVOX launches the concatenative text-to-speech for the Symbian OS.
Texte et Relief's Ugo Reads Out Loud with Elan Sayso; Idylic Has Chosen Elan Sayso
FRANCE - Texte et Relief, a provider of reading aid solutions for the visually impaired, has added Elan's high quality text-to-speech, Elan Sayso, to Ugo, its latest reading solution.
CIBC Introduces Audio Access ABMs
TORONTO, CANADA - CIBC announced the introduction of Audio Access ABM (automated banking machine) service as part of plans for improving access to and upgrading of its network of ABMs across the country.
Fonix Delivers Speech Solution To Eintech
SALT LAKE CITY, UT - Fonix Corporation announced that the Fonix DECtalk formant-based speech synthesizer has been selected by Eintech Co. Ltd. to drive Eintech's Magic Talker's Personal Bilingual Assistant.
Ectaco Releases English-Russian-Estonian Electronic Dictionary
Ectaco announces the release of its upgradedPartner EER430T made to order for Ersen Publishing House, an Estonian company.
Loquendo Presents Paola
TORINO, ITALY - Loquendo presents the latest Loquendo TTS development: Paola is the new female Italian voice to accompany the existing voices of Fabio, Marcello, Roberto, Silvana and Valentina.
Ydilo Unveils Voice Productivity Suite
MADRI, SPAIN - Ydilo announced a suite of voice-recognition-based services for the enterprise and public administration markets aimed at helping companies increase productivity by promoting caller self-service and easy access to corporate information.
Visa International and Vocent Sign Global Strategic Alliance
SAN FRANCISCO, CA - Visa International and Vocent announced that the twocompanies have entered into a two-year global strategic alliance.
Healthcare Providers Choose SDC's IntelliSPEECH
MANCHESTER, NH - System Development Company of New Hampshire Inc. (SDC) announced that several hospitals are implementing SDC's IntelliSPEECH speech recognition auto-attendant.
Audium Announces New Release of Audium 3 at SpeechTEK 2002
New York, NY - Audium announced the general availability of Audium 3.1.
Loquendo Launches new VAD-Corporate Service
TORINO, ITALY - Loquendo's new VAD - Corporate Service is a speaker-independent employee productivity enhancement application for enterprises of all shapes and sizes.
TuVox Launches TuVox 2 CVR
SAVANNAH, GA - TuVox, a developer of ConversationalVoice Response (CVR) technology for call centers, announced therelease of its latest solution, TuVox 2 CVR.
VBVoice 5.0 Brings CT & VoIP to .NET Platform
OTTAWA, CANADA - Pronexus Inc. announced the release of VBVoice 5.0,the telephony development environment to leverage Microsoft Visual Studio.Net.
TTS From SVOX Available on Voxpilot's Outsourced VoiceXML Channel
ZURICH - SVOX and Voxpilot have partnered to consolidate and strengthen both companies' presence on the European market by delivering the benefits of SVOX's TTS engine to Voxpilot's partners and clients.
Microsoft Releases New Features, Enhancements to .NET Speech SDK
NEW YORK, NY - Microsoft Corp. announced a series of developments related to its .NET Speech family of products that will allow enterprises to build and deploy speech-enabled applications.
Teleco Releases Perfect Voice Office Pro 4.5
GREENVILLE, SC - Teleco Inc. announces the 4.5 release of Perfect Voice Office Pro (PVO Pro) Unified Communications system offering companies multilingual Automatic Speech Recognition (ASR) from Nuance and RealSpeak TTS from ScanSoft.
Phonetic Systems Announces 20+ Customers in Education Market
BEDFORD, MA - Phonetic Systems announced that theUniversity of Michigan, Middle Tennessee State, the University of Kansasand Salt Lake Community College have chosen PhoneticOperator tovoice-enable their campus phone directories.
Philips and Celforce Launch Gujarat Voice Portal
GUJARAT, INDIA and AACHEN, GERMANY - Philips and Celforce announce the launch of Voice Recognition, a speech-enabled voice portal, for Gujarat.
Sakrament Launches Sakrament Speech Recognition Engine
MINSK, BELARUS - Sakrament company announced the availability of its Sakrament Speech Recognition Engine software , that enables voice processing platforms to understand male and female's speech through the spoken word.
Voicetec Becomes Reseller of Aspect Communications Solutions
SAN JOSE, CA - Aspect Communications Corporation announced that Voicetec willsell and offer systems integration and support services for the Aspect IPContact Suite across Europe.
General Voice Releases VMM 3.0; General Voice announces RAPmeter-Vxml
QUINEBAUG, CT - General Voice releases its latest version of Voice Model Mobility, VMM 3.0.
Fast-Talk and Dictaphone Provide Audio Search Sechnology
STRATFORD, CT - Dictaphone Corporation announced that its Communications Recording Systems (CRS) group has signed an agreement with Fast-Talk. The new technology will provide instantaneous location of key words, phrases and proper names in recorded audio files.
VoiceGenie & Fluency to Drive Voice-Enabled Applications and Services in Europe
TORONTO, CANADA and CAMBRIDGE, UK - VoiceGenie Technologies Inc. and Fluency Voice Technology Ltd. announced their co-marketing and technology partnership agreement.
Siemens Mobile Acceleration Invests in SVOX AG
ZURICH, SWITZERLAND - Siemens Mobile Acceleration announced its investment in SVOX AG. In SVOX's current round of financing, Siemens Mobile Acceleration acted as the sole investor and will support SVOX's way to market entry and a product portfolio.
Enterprise Integration Group Expands Operations into Europe
NEW YORK, NY - Enterprise Integration Group Inc. (EIG) announce at SpeechTEK 2002 the creation of EIGeurope, AGa joint venture between EIG and Iuno Innovations.
VoiceXML Solution from NewVoiceMedia and Aculab Gets Friends Reunited
MILTON, KEYNES - Members of the Friends Reunited website service can now listen to voice profile messages from old school mates thanks to a VoiceXML solution created by NewVoiceMedia (NVM) using technology from Aculab.
Verizon announces availability of Voice Gear
BEDMINSTER, NJ - Verizon Wireless announced the availability of Voice Gear, a new suite of services that lets subscribers access personal corporate email, make calls and access news, weather, sports and other content from their wireless phone using voice commands.
SpeechWorks & Vocent Integrate Voice Authentication Products
BOCA RATON, FL - Vocent announced that itsVoice Secure - Password Reset application has been integrated with theOpenSpeech Recognizer recognition engine and SpeechSecure speakerverification technology provided by SpeechWorks International Inc.
Aculab to Unveil Latest Text-to-Speech Software
Aculab, a provider of enabling technology for the communications market, will unveil and demonstrate at SpeechTek 2002, the latest version of its host based text to speech (TTS) software.
LocusDialog Provides Speech Telephony Solution to Single-Campus Community College
MONTREAL, CANADA - LocusDialog announcedthe deployment of its LocusDialogSTS system to answer calls to Collegeof DuPage's main phone number in Glen Ellyn, Illinois.
SpeechWorks Introduces OpenSpeech MediaServer; SpeechWorks Expands Voice Offerings for Speechify
BOCA RATON, FL - SpeechWorks International Inc. announced the availability of its OpenSpeech MediaServer, expanding the range of deployment options for its OpenSpeech Recognizer speech recognition engine.
LumenVox Announces Version 3.0 at SpeechTek 2002
SAN DIEGO, CA - LumenVox will be announcing Version 3.0 of their Speech Driven Information System (SDIS) and Speech Recognition Engine (SRE) at SpeechTek 2002, in New York City from October 29th through October 31st.
ART Joins Symbian's Platinum Partner Program
ISRAEL - ART Advanced Recognition Technologies Inc., developer in natural Human Interface technologies announces that it has joined Symbian's Platinum Partner Program.
Aculab Launches its First Speaker Verification Software
MILTON KEYNES, UK - Speechprocessing specialist Aculab is entering the biometrics arena with thelaunch of its own speaker verification and identification (SVI) software atSpeechTEK 2002.
ScanSoft to Acquire Philips Speech Processing Business Units
PEABODY, MA and AMSTERDAM, THE NETHERLANDS - ScanSoft Inc. and Royal Philips Electronics announced that the companies have signed a definitive agreement whereby ScanSoft will acquire the Philips Speech Processing Telephony and Voice Control business units, and related intellectual property.
NeoSpeech Tool Helps ESL Students with English
Magic English Plus is an English as a Second Language learning application that runs on personal computers.
Chelston Using PIKA Cards With Their New VoiceXML-enabled Telephony Platform
OTTAWA, CANADA - Chelston Call Systems Ltd., a UK-based telephony developer, is one of the first of PIKA Technologies' customers to use PIKA hardware and software with a VoiceXML-enabled computer telephony platform.
HomeSeer Technologies and Acoustic Magic Announce Partnership
SUDBURY, MA - HomeSeer Technologies LLC has begun marketing the Voice Tracker Microphone, which enables voice interaction with HomeSeer's home automation software from ranges of 20 feet or more.
SpeechWorks and Intervoice Celebrate More Than 100 Jointly Deployed Speech Solutions
ORLANDO, FL - SpeechWorks and Intervoice are celebrating more than 100 jointly deployed speech solutions at InterActions, Intervoice's annual education and industry forum held in Orlando, Florida.
HeyAnita Launches Operations in Europe
LOS ANGELES, CA - In addition to existing offices and development centers in the United States, India and South Korea, this expansion will support HeyAnita's international initiatives.
Commodio Announces Voice Mouse
New York, NY - Commodio Inc. announced Voice Mouse at SpeechTEK 2002 in New York.
VoiceVault Signs Reseller Agreement with VAS
Voicevault a has signed a reseller agreement and formed an alliance with VAS (Voice Application Specialists) International.
Elmo-Tech & Persay Cooperate to Develop a Voice Verification Product for the Corrections Market
TEL-AVIV, ISREAL - Elmo-Tech Ltd. and Persay reveal thatPersay's advanced voice authentication solution, Orpheus, will be integrated into Elmo-Tech'smonitoring platform.
ScanSoft Releases ASR-3200
PEABODY, MA - ScanSoft Inc. unveiled the ASR-3200, a scalable speech recognition engine for adding voice control capabilities to automotive, mobile and PC applications.
Kirusa and Internet Systems Sign System Integrator and VAR Agreement
MADRID, SPAIN and BERKELY HEIGHTS, NJ - Kirusa, a developer and licensor of multimodal wireless platforms, has teamed up with Internet Systems, an integrator in the Spanish and Portuguese markets, to deliver Kirusa's multimodal platform to mobile operators and enterprises in Spain and Portugal.
Newfound Communications Selects Phonetic Systems for Voice-Searchin Email
Newfound Communications, a provider of Advanced Grammar Management Technologies, today announced that it is using technology from Phonetic Systems, the leading provider of speech solutions for large or highly dynamic databases, for fast, cost-efficient, high-performance remote speech access to corporate email.
Pronexus VBVoice 5.0 Integrates Support for Aculab's Prosody and IP Telephony Cards
New York & Ottawa - Pronexus Inc. announced the integrated support for Aculab Prosody and Aculab IP telephony PCI cards in the latest release of VBVoice 5.0.
Nuance and Huawei Join Forces to Deliver Voice Portal
MENLO PARK, CA & HONG KONG - Nuance announced that the company's speech recognition software has been selected for China Netcom's Voice Portal.
Rhetoric Launches rVoice 4.0
Rhetorical announced the launch of rVoice4.0TM at the SpeechTEK Exposition and Conference.
Glenayre Announces General Availability of Versera Voice Services
ATLANTA - Glenayre Technologies, Inc. announced general availability of its Versera Voice Services suite.
SpeechWorks Selects LocusDialogSTS Platform for SpeechSite 3.0 Auto-Attendant Solution
BOSTON, MA - SpeechWorks International Inc. announced the availability of SpeechSite 3.0 auto-attendant as a complete, packaged solution powered by LocusDialog.
Intel and Microsoft Collaborate on Development of Speech-Enabled Web Solutions
ORLANDO, FL - Intel Corp. and Microsoft Corp. announced that the two companies are developing enabling technologies and a reference design for the deployment of speech-enabled Web solutions in the enterprise based on the Speech Applications Language Tags (SALT) specification.
New CEO Named for Babel-Infovox
Babel Technologies has named the former manager of ScanSoft Sweden, Lars-Erik Larsson, has joined Babel Technologies as CEO of Babel Infovox.
SpeechWorks Congratulates Winners of 3rd Annual Best Practices Competition
BOCA RATON, FL - At its annual international user conference, SpeechWorks International Inc. announced Amtrak, National Weather Service (NWS) and Singapore Post (SingPost) as the winners of its annual SpeechWorks Here Best Practices Competition.
Amtrak Completes Strategic Nationwide Roll Out for 1.800.USA RAIL
BOCA RATON, FL - Guests calling into Amtrak's 1.800.USA.RAIL reservation line are voicing their approval for the passenger rail's customer service agent named "Julie".
Aspect Software Implimented By Canadian Courier
SAN JOSE, CA - Aspect Communications Corporation announced that PurolatorCourier Ltd. has implemented Aspect eWorkforce Managementsoftware at three networked contact centers handling 45,000 calls daily.
Clarity's CVC Technology Selected by Hong Kong-Based BIA
TROY, MI - Clarity LLC announced that BIA Technology Limited has licensed Clarity's CVC (Clear Voice Capture) software technology for its Bluetooth hands-free kit system for the automobile.
iVoice Forms Subsidiaries to Facilitate Transactions
MATAWAN, NJ - iVoice Inc. announced the formation of two subsidiaries, which will be used as vehicles to acquire other operating companies.
VoiceXML Solution from NewVoiceMedia and Aculab
MILTON KEYNES, UK - Members of the Friends Reunited website service can now listen to voice profile messages from old school mates thanks to a VoiceXML solution created by NewVoiceMedia (NVM) using technology from Aculab.
HeyAnita Announces FreeSpeech Gateway Server 3.0
LOS ANGELES - HeyAnita Inc. announced the general availability of its FreeSpeech Gateway Server, Version 3.0.
speechvantage Launches OLIVE
HORSHAM, PA - speechvantage announced the release of its OLIVE Suite of speech-enabled applications.
Elan Speech Extends its Language Coverage
TOULOUSE, FRANCE - Elan speech opens up a new market opportunity by launching an Arabic version of its high density, small footprint, text-to-speech technology, Elan Tempo.
Clarity and Dspfactory Form Partnership
TROY, MI and WATERLOO, ON - Clarity LLC and Dspfactory Ltd. announced astrategic partnership that will improve the clarity of audio communicationsin a wide range of portable communication devices.
Elan Speech Launches the American Version of Elan Sayso
TOULOUSE, FRANCE - Elan Sayso, the new technology developed by TTS supplier Elan Speech, will be showcased in its American English version during SpeechTEK.
Ectaco Releases Localization Software Language Support for the Pocket PC
Ectaco Language Support is a national language localization system developed for Pocket PC.
Elan Speech and Telisma Bet on Unifying ASR and TTS
PARIS, FRANCE - Elan Speech and Telisma have decided to associate their respective technologies in order to develop deployment of Voice services.
LocusDialog STS Certified as a Nortel Networks Compatible Product
MONTREAL, CANADA - LocusDialog announces thatits LocusDialogSTS system has been formally certified as a NortelNetworks Compatible Solution for the Meridian 1 product environment for the European, Middle-Eastern and Asian (EMEA) markets.
Elan's Sayso Gives Voice to France's Business Daily
TOULOUSE, FRANCE - Elan Sayso has been chosen by Atos Origin to vocalize the new audio service for Les Echos.
Conversay Announces Commercial Deployment of Distributed Speech Recognition Solution
REDMOND, WA - Conversay announced that it is in the last phase of a commercial application of a Distributed Speech Recognition (DSR) pilot with a handset manufacturer and wireless service provider.
Vail Launches Versay Solutions in Commitment to Speech
DEERFIELD, IL - Vail Systems, a developer of telephony application services and hosting, announced a successful first two quarters for its subsidiary, Versay Solutions.
Cigna International Looks to Gold Systems to Assist Customer Service
BOULDER, CO and READING, ENGLAND - Gold Systems Inc. has engaged in a contract to supply voice applications to CIGNA International, the European division of the CIGNA Corporation.
Kurzweil Educational Systems Introduces Kurzweil 1000 Version 7
BEDFORD, MA - Kurzweil Educational Systems Inc., developer of reading technology solutions for individuals with learning or visual disabilities, announced Kurzweil 1000 Version 7, the latest version of the reading software for people who are blind or severely visually impaired.
IBM Announces WebSphere Voice Server 3.1
BOCA RATON, FL - IBM WebSphere Voice Server for Windows 2000 and AIX, V3.1 allows companies to leverage their existing Web infrastructures to enable voice access to existing Web applications by wireline and wireless phones.
VBVoice 5.0 Brings Computer Telephony & VoIP to .NET Environment
OTTAWA, CANADA - Pronexus Inc. announced the release of VBVoice 5.0,the telephony development environment to leverage the power ofMicrosoft Visual Studio.Net.
iTouch Chooses Elix for its Worldwide Voice Platform Deployment
MONTREAL, QUEBEC - iTouch announces that ithas chosen Elix to deploy its interactive voice responseinfrastructure for iTouch's wireless services and applications.
Aculab Releases Latest Text-to-speech Software at SpeechTEK 2002
MILTON KEYNES, UK - Aculab will unveil and demonstrate at SpeechTek 2002, the latest version of its much acclaimed host based text to speech (TTS) software.
HTI Names Bernie Hannon VP of Sales & Marketing
MARLBOROUGH, MA - HTI Voice Solutions Inc. announced that Bernie Hannon has been selected to head the department of sales and marketing.
SandCherry Software Eases Mass Deployment of Next-Generation Services for Service Providers and Enterprises
BOULDER, CO - SandCherry Inc. announced version 2.3 of its SoftServer platform that allows affordable mass deployment of next-generation services such as voice dialing, voice-enabled customer service applications and multimodality.
NeoSpeech, Phontree Partner for a Full Range of Voice Messaging Services
NeoSpeech has partnered with Personal Communication Systems
Telefonica Moviles Selects Comverse As Global Technological Partner
WOODBURY, NY & MADRID, SPAIN - Telefonica Moviles S.A. and Comverse announced that Telefonica Moviles has selected Comverse as a global technological partner for messaging solutions.
WinScribe Certifies the Acoustic Magic's Voice Tracker
AUCKLAND, NZ - WinScribe has tested and "Certified" the Voice Tracker array microphone from Acoustic Magic, the first in a new class of microphones that, together with SW from WinScribe, will extend applications in digital recording and speech recognition, and perhaps create new ones.
America First Credit Union Gives Over 300,000 Members Access to Loan Application
SpeechWorks International announced it has deployed a speech-enabled instant loan application for America First Credit Union (AFCU).
Convergys Offers Outsourced Automated Verification Solution
CINCINNATI, OH - Convergys Corporation announced an outsourced, automated verification solution for telecommunications providers.
Ster-Kinekor Theater Chain Speech-Enables its Contact Center
TORONTO, CANADA and JOHANNESBURG, SOUTH AFRICA - VoiceGenie Technologies Inc. and Intelleca Voice & Mobile announced their latest technology implementation: Ster-Kinekor, a South African movie theater chain, has deployed their advanced speech recognition solution as part of their 360° CRM strategy.
NeoSpeech And Conversay Announce Strategic Partnership
FREMONT, CA - NeoSpeech has announced a partnership with Conversay, a provider in enabling mobile speech technologies and pioneer of Distributed Speech Recognition.
Edify Server Integrates Business Rules and Data Access
SANTA CLARA, CA - Edify's C-Server provides integration of business rules anddata access across all enterprise touchpoints.
Voice Automation and UpSource Join Forces to Deliver Call Center Voice Solutions
WESTFORD, MA and CAMBRIDGE, MA - Voice Automation Inc. and UpSource Inc. announced a strategic partnership agreement offering a reduced-risk, proof-of-concept program for delivering Voice Automation's solutions.
Audium Helps Launch Lower Manhattan Cultural Council Exhibitor "Wishing Stars"
NEW YORK, NY - Audium is supporting "Wishing Stars", one of twenty-three rotating installations in the Lower Manhattan Cultural Council's "Looking In" storefront exhibition.
IBM Announces Growing Developer Support for Multimodal Applications, X+V
NEW YORK, NY - IBM announced developer support for the XHTML + Voice (X+V) specification.
SandCherry and Telisma Partner to Redefine Advanced Speech Solutions for Service Providers
BOULDER, CO and PARIS, FRANCE - SandCherry Inc.is teaming with European speech recognition software developer Telisma to offer speech solutions worldwide.
Babel-Infovox Releases Latest TTS Multilingual Software
Babel-Infovox announced the release and availability of its latest Text-to-Speech(TTS) multi-lingual software, Infovox Desktop, a replacement for the Infovox 330.
SpeechStudio Updates Tools for Desktop Speech and Telephony
PORTLAND, OR - SpeechStudio Inc., a provider of desktop speech development solutions, announced SpeechStudio Suite 3.0, the first combination of the power of SpeechStudio's voice-enabling tools suite with telephone devices.
Clarity Assembles Companies for Partner Program
TROY, MI - Clarity LLC announced that it has assembled a team for its new Partner Program. Clarity Partner Program offers customers expertise in design-to-profitability, hardware, software, silicon and operating systems to offer turn-key solutions to its customers.
NeoSpeech Enters US Voice Technology Market
FREMONT, CA - With four fully developed core technologies and several specialized applications, NeoSpeech Inc. has entered the US market as a new provider of speech-enabled technologies.
Clarity's CVC Technology Licensed by THB
TROY, MI - THE NEXT MARKET announced that it will introduce Europe's retailer of aftermarket hands-free systems, THB Bury GmbH & Co. into the U.S. retail market at this year's CTIA show on October 17 and 18 in Las Vegas.
IBM Announces Growing Developer Support for Multimodal Applications
NEW YORK - IBM announced developer support for the XHTML + Voice (X+V) specification as speech industry players, including Motorola and Scansoft, expressed support for multimodal applications using X+V.
InternetSpeech Launches Voice i-Mode Service in Japan
TOKYO, JAPAN - InternetSpeech announced the Japanese launch of Voice i-Mode using its netECHO technology.
Callware Announces Release of Callegra .UC Version 1.0
SANDY, UT - Callware Technologies Inc. announced theinitial release of Callegra .UC ver. 1.0, a new product line bringingUnified Communication and Messaging (UCM) functionality to enterpriseapplications through Microsoft's .NET and XML Web Services.
Speech-enabled Order System BigShop Discharges Call Centers
STRUTTGART, GERMANY - SpeechCo enlarges his product line with the speech-enabled automatic order-line BigShop.
XVoice Technology Brings New Dimension, Personality to Speech Applications
Available through NeoSpeech, XVoice is a flexible, language-independent voice animation technology that changes how voices sound in real time.
Speereo Voice Organizer v. 1.5 Launched
LOS ANGELES, CA - Speereo Voice Organizer v. 1.5 introduces new features to help manage your time and contacts easier and more productively:
Clarity Supplies Technology, Hardware to OnStar
TROY, MI - Clarity LLC announced that it is supplying technology and hardware to RiverPark Inc., an Indiana-based electronics system integrator, for incorporation into its motor home deliverable for OnStar services.
STC Launches a DSP Board for Noise Reduction
FINLAND - The Denoiser DSP board, based on TI TMS320C5409 DSP, is a solution for the speech quality improvement in the telecom systems, intercoms and telephony solutions, such as for answering machines.
Telephonetics launches the latest version of ContactPortal
BRIGHTON, UK - Telephonetics announced theavailability of the latest version of ContactPortal This version has anumber of new features for larger corporations with multiplesites.
Navigation Technologies Launches Voice Enabled Map Data for United States
CHICAGO, IL - Navigation Technologies announced that voice transcriptions of its United States NAVTECH(R) map database are now available.
CVS Selects HTI for Contact Center Solution
HTI Voice Solutions has been selected by CVS to deliver multimedia contact center technology from Avaya .
AKG Supplies Array Microphones For New Mercedes-Benz E-Class
WIEN, AUSTRIA - Since March 02, AKG has been shipping the array microphone for use in a mass produced automobile to Mercedes-Benz. The system generates optimized voice signals for the car phone and the voice control system.
Vianto Releases E2Go
ANAHEIM, CA - Vialto Corporation announced E2Go 3.0 for Microsoft Exchange, a second-generation voice-driven application optimized for mobile business users.
Microsoft and Intervoice Create Sales, Marketing and Technology Alliance
REDMOND, WA and DALLAS, TX - Microsoft Corp. and Intervoice Inc. announced a strategic alliance that will make open, standards-based speech solutions more accessible to Web developers and enterprise customers.
SyberNet Develops Speech Recognition Application for Irish Market
GALWAY, IRELAND - SyberNet Ltd, the speech applications and services provider, is developing and selling speech recognition applications specifically tailored for the Irish market.
NetByTel Adds VoiceXML 2.0, SMS Messaging and Outbound Calling
BOCA RATON, FL - NetByTel announced OpenVoice 3.0 that gives enterprise and government clients new ways to reduce operational costs, drive incremental revenue and improve customer satisfaction.
Speech Technology News Features
Speech Industry Names Top Performers
Each year the speech technology industry recognizes significant contributions and achievements of individuals and companies within the industry.
Customer Service Survey Shows Customers Abandon Companies with Poor Phone Service
A national survey of consumers conducted by Greenfield Online on behalf of Aspect Communications shows that consumers are so adamant about the quality of service they receive over the telephone that 59 percent would stop doing business with a company that delivered unsatisfactory service.
Biometrics Receives Public Acceptance According to Study by Jamison Consulting
Americans appear ready to accept changes in their daily lives to obtain increased levels of security according to Jamison Consulting and BrandMarketing Services.
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