SAN FRANCISCO and SOMERS, NY - WebSphere-based solution integrates contact centers and enterprise business processes.
BOULDER, Colo. - The V-Dialer application is an automated receptionist that enables customers and employees to contact companies with natural speech.
MENLO PARK, Calif. - Powered by Nuance Verifierä, new packaged voice authentication application speeds deployment and reduces reliance on touchtone PINs and passwords.
PITTSBURGH - Wizzard's management anticipates that, subject to completion of the matters described above, the acquisition will close by April 20, or sooner, as circumstances permit.
VIENNA and PARIS - Royal Philips Electronics announced that it has appointed Patrick Allongue as regional director France & Benelux.
EDEN PRAIRIE, Minn. - Vocal Laboratories issued its quarterly SectorPulse Airlines report measuring how well eight different airlines handle calls to their toll-free phone numbers.
REYKJAVIK, Iceland - Hataekni and Hex have reached an agreement where one year's subscription to Hex Security Agent is to be included with all sales of Nokia Observation Cameras in Iceland.
SALEM, N.H. - MacSpeech announces the release of its Mariner Write and Mariner CalcScriptPaks.
SANTA CLARA, Calif. - Edify Corporation announced that it was named in the Leader Quadrant in the Gartner Interactive Voice Response and Enterprise Voice Portal Magic Quadrant 2004.
CAMBRIDGE, United Kingdom - Toshiba Research Europe Limited unveiled the latest advances in its R&D program to produce the next version of its embedded ASR engine.
PHOENIX - Vista Solution will provide speech-enabled self-service for human services agency telecenter.
EDEN PRAIRIE, Minn. - The BeVocal/Liberty Wireless application received the highest marks possible in customer satisfaction, call completion and call consistency.
Voice information portal will deliver real-time traffic information via the telephone - a first in Canada.
BOULDER, Colo. - Software platform allows healthcare providers of all sizes to utilize advanced voice solutions.
Knowles Acoustics announces Motion Computing has incorporated its IntelliSonic software into its M1400 Tablet PC.
ORLANDO, Fla. - Voxeo Corporation announces a new IVR hosting service level agreement.
SAN BRUNO, Calif. - Solution records caller information for financial services and other industries at a fraction of the cost of live agents.
ATLANTA - Cost-effective deployment of data services with integrated voice capability directly to BREW, J2ME and Symbian devices.
MESA, Ariz. - Acoustic Technologies now shipping ATS5500 speakerphone software.
REYKJAVIK, Iceland - Hex Software announced the availability of a Speech Enabled RSS reader.
MESA, Ariz. - The ATH3001 provides improved speech intelligibility with high speaker volume in noisy car environments.
SEATTLE - New version builds foundation for adoption of SALT.
Speech-driven automated call center agents have the conversational skills to handle advanced customer service calls.
WALTHAM, Mass. - Unveil was the only voice self service platform company included in the report.
MANASSAS, Va. and PEABODY, Mass. - Developed in three months, speech system effectively handles nearly 70 percent of routine incoming calls.
From e-consultancy.com, Copyright 2004
Aspect Communications Corporation has upgraded its customer self-service solution.
CAMBRIDGE, United Kingdom - Toshiba Research Europe Limited has pioneered a new solution that will improve embedded TTS technology.
TORONTO and ATLANTA - eQuality CallMiner application analyzes interactions for further assessment.
DUDLEY, Mass. - General Voice releases P2P call/conferencing software that instantly provides automatic text transcripts with full audio record.
DENVER, Colo. and BOCA RATON, Fla. - Companies now offering customers the ability to locate businesses on the Web or over the telephone.
ATLANTA - Archway Marketing Services® has deployed the eQuality® customer interaction recording software from Witness Systems.
FOOTHILL RANCH, Calif. - CallXpress 7.0 Addresses Growing Requirement for Anytime-Anywhere Access to Corporate Voice and Data Infrastructure.
SOMERS, NY - The study indicates that the most important product selection criteria are vendor vision, product features, platform scalability and ease of integration.
NEW ORLEANS - Kurzweil adds NeoSpeech VoiceText TM natural sounding voices option to assistive technology reading software.
BELGIUM, FRANCE and SWEDEN - Following the merger in January of Babel Technologies, Elan Speech and Babel Infovox, the newly formed company is called Acapela Group.
EDEN PRAIRIE, Minn. - Vocal Laboratories issues its SectorPulse quarterly report for mobile phone-carriers comparing the quality of customer care.
MUNICH, Germany - Voice.Trust announces the appointment of Avery Glasser as vice president of product management.
OLTEN, Switzerland and DUBLIN, Ireland - Ericsson employees in Germany, Austria and Switzerland are now able to access internal company information via "Outspoken" service.
MONTREAL, Canada - Integration enables solutions for voice, speech and conferencing.
ITASCA, Ill. - Knowles Acoustics announced it has chosen MEMSCAP as a source for the manufacture of its silicon microphones' MEMS wafers.
REYKJAVIK, Iceland - Hex Software has signed Greater Reykjavik Transport for a voice enabled information service based on Hexia MC, Hex's Mobile Content platform.
NEW YORK - Tell-Eureka extends its commitment to open standards with support for SALT.
DALLAS - Diversified Investment Advisors increases customer service levels and decreases call volumes with improved Intervoice solution.
SAN FRANCISCO - Genesys announced that Gartner has named them as a leader in the 2004 IVR and Enterprise Voice Portal report titled, "IVR and Enterprise Voice Portal Magic Quadrant 2004."
From TMCnet.com, Copyright 2004SANTA BARBARA, Calif. - Application for seventh largest United States wireless company instantly generates actionable, time-sensitive alerts on subscribers' wireless phones.
CR Technologies signed a long term agreement with USA Datanet.
CANNES, France - Empirix integrates Service Assurance for Siebel Call Center with Siebel 7.
SALEM, N.H. - In response to customer e-mails MacSpeech Inc. releases a statement clarifying how Apple's recent announcement of a forthcoming "spoken interface" will relate to its flagship product, iListen.
EDINBURGH, Scotland - Edinburgh taxis deploy home-grown TTS.
AVIOS recognizes BBN for successful large-scale commercial deployment of semantic speech.
WALTHAM, Mass. - Empirix Baseline summarizes quality of service provided by automated systems, including response times, speech recognition rates and transaction failure rates.
MUMBAI, India - Phonologies announces the availability of its Call Control eXtensible Markup Language Browser Platform Integration Kit, Oktopous™.