Edify Named in the Leader Quadrant in the Gartner IVR and Enterprise Magic Quadrant 2004
SANTA CLARA, Calif. - Edify Corporation announced that it was named in the Leader Quadrant in the Gartner Interactive Voice Response and Enterprise Voice Portal Magic Quadrant 2004.
According to the report, having a scaleable solution, strong development tools and a range of application partnerships are essential to being a best-of-breed vendor. A strong set of tools for Speech development combined with a suite of functions for Voice XML, speech recognition and SALT are critical components for a platform.
The Gartner IVR and Enterprise Voice Magic Quadrant 2004 uses selection criteria based on vendor and product capabilities, breadth and depth. To be included in the current Magic Quadrant, vendors must have an established market presence in terms of market share and mind-share for voice response solutions.