BBN Technologies' Avoke Named Best New Speech Technology
BBN Technologies' Avoke suite of call center technologies and services has been awarded "Best New Speech Technology" at AVIOS~SpeechTEK. AVIOS~SpeechTEK is the annual conference of the Applied Voice Input/Output Society and the world's premier event dedicated exclusively to speech products, applications and solutions.
Grounded in BBN's three decades of innovative speech and language research, Avoke improves customer satisfaction and reduces operating costs in large, inbound call centers. The Avoke Call Director, a natural language routing solution, incorporates both speech recognition and language understanding technologies, allowing callers to use their own words to define the reasons for their calls and quickly connecting them to the correct resource or agent. Avoke professional services include human factors call flow design and speech engineering following an initial assessment that captures a customer-centric snapshot of the call center's current functioning and enables accurate prediction of the gains that can be expected after deploying Avoke technologies.