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Smart Customer Service
April 01, 2002
Q & A
Prem Uppaluru, Co-Founder & CEO, Telera
For this week's NewsBlast we will be covering the topic of Speech Services for Carrier Grade Systems. To read more about this topic see the May/June issue of STM.
Jim Barnett of Aspect Software
Why is speech technology so important to contact center applications and what are the major benefits?...
Speech Technology Digest
Ectaco Announces New 400 Series Dictionary Platform
Ectaco has completed development of a special platform for small consignments of pocket electronic dictionaries.
SpeechWorks Launches Speechify 2.1
Boston, MA - SpeechWorks International Inc. announced the launch of Speechify 2.1 TTS software.
IPeria Introduces Open Standards Enhanced Services Software
BURLINGTON, MA - The new version of the IPeria ActivEdgeEnhanced Communications System software is built on an open standardsarchitecture that uses industry-standard components and interfaces.
Envox Acquires Show N Tel Business
STOCKHOLM, SWEDEN and WESTBOROUGH, MA - Envox Groupannounced that it had acquired the Show N Tel business fromSonexis Inc.
Speechworks' Speechify Powers AVAYA Unified Communication Center; SpeechWorks and Frank Solutions to Provide Speech Solution
BOSTON, MA - SpeechWorks International Inc. announced that the company's Speechify TTS engine is now available through the Avaya Unified Communication Center
PIKA Technologies Broadens Product Line for European Computer Telephony
OTTAWA, CANADA - PIKA Technologies Inc., announced that it is expanding its breadth of voiceinterface cards for the European marketplace.
InfoTalk Powers Voice-Activated System in Northeast China
HONG KONG and BEIJING, CHINA - InfoTalk Corporation announced the deployment of the Public Information Voice Line for Harbin Public Information Limited.
Nuance and Ydilo Sign Reseller Agreement
MENLO PARK, CA and MADRID, SPAIN - Nuance and Ydilo Advanced Voice Solutions announced their VAR agreement.
SandCherry Announces AppTuner Solution
BOULDER, CO - SandCherry Inc. has released the AppTuner solution for developers of new speech applications.
VoiceGenie & BBN Market Speech-Rec Product for Large Call Centers
TORONTO, CANADA and CAMBRIDGE, MA - A new product from VoiceGenie Technologies Inc. and BBN Technologies replaces voice mail menus with speech recognition technology that allows callers to get where they want to go in one step.
Phonetic Systems Solves Large-Scale Directory Searches
BEDFORD, MA - As competition for market share among telecom providers spirals, the battle for customers is driving demand for new revenue-generating subscriber services...
University of Pennsylvania Deploys Voice ReQuest
DALLAS, TX - Philips Speech Processing announced that the University of Pennsylvania will deploy Voice ReQuest Campus Edition.
ArialPhone's Announces New Cell Phone Integration Kits
MUNDELEIN, IL - ArialPhone Corp. is now offering a new Cell Phone Integration Kit that equips professionals with a way to save phone costs while gaining mobility and productivity inside the workplace.
Expanets Launches Voice-Activated Call and Message Management Solution
ENGLEWOOD, CO - Small and medium-sized businesses can nowuse the human voice to control their e-mail,PBX, voicemail, fax, pagers and mobile phones.
Telelogue Teams With Nuance To Launch A Voice-Driven Directory Assistance Service Bureau
ORLANDO, FL - Telelogue Inc. announced that it has teamed with Nuance to launch Voice Directory.
Poly Information's Angel is Certified ca smart
TEL AVIV, ISRAEL - Poly Information Ltd. announced it has joined the Solution Partner Program of Computer Associates International Inc.
SpeechWorks Provides Speech-Activated "Postal Code Helpline"; Genius Institute to License Speech2Go Embedded Speech Recognition Software
SINGAPORE - Singapore Post and SpeechWorks International Inc. launched the speech-enabled "Postal Code Helpline".
Fast-Talk Introduces Audio Searching for Telephony Applications
ATLANTA, GA - Fast-Talk Communications announced Fast-Talk Telephony, an audio search engine designed to let organizations better manage and mine audio information.
Talk2U to Distribute AT&T's Natural Voices Text-To-Speech
Talk2U has been granted a worldwide license to distribute AT&T's Natural Voices Text-To-Speech technologies.
Telisma Launches Its New Product Line
PARIS, FRANCE - Telisma is launching its new product line, based on a real time distributed architecture.
ART'S Recognition Technologies Ported to INTEL Processors; ART Releases Name Dialing Solution
LONDON, ENGLAND - ART announced the porting of ART's speech and natural handwriting recognition solutions to the new Intel PXA250 and Intel PXA210 applications processors.
NMS Communications Works With Oracle and Sun Microsystems
SEATTLE, WA - NMS Communications is working with Oracle and Sun Microsystems to deliver wireless voice-enabled applications for the recently introduced NMS HearSay.
InfoTalk-Recognizer 8.0 Now Available on Linux
InfoTalk Corporation introduced the Linux version of InfoTalk-Recognizer 8.0, the company's core speech recognition engine.
Chelston and Aculab Keep Blind and Partially Sighted People in Touch
MILTON KEYNES, UK and PANAMA CITY, FL - A newteleconferencing system that puts blind and partially sighted people intouch with each other has been developed for the Royal National Institutefor the Blind (RNIB).
VoiceLogistics Delivering Results for Haggar Distribution Operations
PRINCETON, NJ - Voxware Inc. announced initial results from the VoiceLogistics deployment for the Haggar Clothing Co. distribution operation in Fort Worth, Texas.
One Voice Technologies and Warner Home Video Unveil Voice Interactive DVD
SAN DIEGO, CA - One Voice Technologies Inc. and Warner Home Video announced the One Voice special feature that will be included on the Harry Potter and the Sorcerer's Stone DVD.
Gold Systems to Provide Software Integration for Nuance Vocalizer 2.0
ORLANDO, FL - Gold Systems and Nuance announced an integration solution for Nuance Vocalizer 2.0.
Appen Lexicon Roll-out Continues
SYDNEY, AUSTRALIA - Appen Speech Technology has announced the completion of their Korean lexicon.
Rhetorical Text-to-Speech Now Available on VoiceGenie's VoiceXML Gateway
EDINBURGH, UK and TORONTO, ONTARIO - Rhetorical Systems and VoiceGenieTechnologies have entered into a partnership to collaborate on the provision of complete spokenlanguagesolutions over the Web.
Independent Audit of Telelogue's Voice Business Finder Service
ISELIN, NJ - Telelogue Inc. announcedthe results of an audit of its Voice Business Finder service,conducted by The Paisley Group Ltd.
Fonix Speech Solutions to Be Combined with ThinkEngine Networks' Voice Services Platform
MARLBOROUGH, MA - ThinkEngine Networks and Fonix have agreed to integrate Fonix Text-To-Speech solutions with ThinkEngine Networks' Voice Services Platform.
U.S. Cellular Selects BeVocal for Voice-Activated Services
U.S. Cellular, a wireless service provider, has selected BeVocal's VoiceXML-based software to provide customized voice services for its3.5 million customers.
VeCommerce Continues Work with New Zealand's Taxi Industry
NEW ZEALAND - VeCommerce Limited has announced its second major New Zealand contract toprovide its voice enabled taxi reservation solution to Blue Star TaxisSociety Ltd.
Ectaco Development Center to Deliver a Call-center to eVelopers
Ectaco Development Center signed a contract of delivering a call-center to eVelopers.
Pulver.com Honors iBasis with "Billion Minutes Served" Award
SEATTLE, WA - iBasis Inc. announced that it received the "Billion Minutes Served" award from IP Voice and communications provider, Pulver.com.
Global IP Sound Launches Professional Services Group and Announces Partnerships
SAN FRANCISCO, CA - Global IP Sound launchedGIPS Professional Services, a consulting and development tools package.
NMS Communications, NTT-ME, and Hitachi Enable Phone-Based Betting for Japan Racing Association
FRAMINGHAM, MA - Through its 11-year distribution partnership with NTT-ME Corporation, NMS Communications was selected by Hitachi Ltd. to provide its high-density voice processing platform to power the Japan Racing Association's nationwide touch-tone phone-based betting system.
Migros Zurich Selects Voxware's VoiceLogistics to Streamline Operations
PRINCETON, NJ and BIEL, SWITZERLAND - Voxware Inc. announced that Migros Zurich has selected Voxware's VoiceLogistics system for an initial installation in its Zurich, Switzerland facility.
Romania's National Carrier Selects iBasis to Expand Global Service
BURLINGTON, MA - iBasis Inc. announced that Romtelecom, the Romanian national carrier, is interconnecting with The iBasis Network.
NMS Communications Acquires MessageMachines
NMS Communications has announced the acquisition of privately held MessageMachines.
ZOW Selects Voxpilot's VSP to Launch its Innovative Entertainment Suite in Europe
ZOW, an entertainment technology company focusing on telephony entertainment, brings its audio entertainment services to Europe by partnering with Voxpilot.
Appriss and Norton Healthcare Use Speech Technology to Address Healthcare Worker Shortage
Norton Healthcare has tapped into Appriss Inc.'s speech technology to help recruit and hire new employees at its local hospitals.
ART's Speech Recognition Solutions Chosen by Inventec
ATLANTA, GA - ART, Advanced Recognition Technologies Inc., announced a new step in the acceptance of its speech recognition software.
Fonix Speech Solutions Selected by Hewlett-Packard for New Jornada
LONDON, ENGLAND - Fonix Corporation announced that Hewlett-Packard Corporation has licensed Fonix Speech Solutions, Text-To-Speech and Automatic Speech Recognition, for use in its new HP Jornada 928 Wireless Digital Assistant.
iVoice Announces a Fully Speech Integrated IVR
iVoice, Inc. announced that its Interactive Voice Response System (IVR) has been fully integrated with speech recognition capabilities.
Unisys and Telisma Announce Global Alliance
BLUE BELL, PA and PARIS, FRANCE - Unisys Corporation and Telisma announced an alliance to deliver and promote further development of vocal access to value-added services for telecommunications companies.
Vialto Unveils Multimodal Mobility Solution
ORLANDO, FL - Vialto Corp. announced Vialto Server for Carriers.
ALK Technologies Selects Fonix to Provide Speech for CoPilot Navigation Solutions
ALK Technologies selected Fonix Text-To-Speech (TTS) for implementation in ALK's CoPilot and Pocket CoPilot GPS navigation and route guidance solutions.
Elan Text to Speech and Sistel Assist Visually Impaired Operators; Reverso Voice : Smart and Talkative Personal Tool Translation
Sistel has chosen Elan text to speech to assist visually impaired operators in their daily work.
Paul Visokey Joins Telelogue as Vice President of Sales and Marketing
ISELIN, NJ - Telelogue Inc. announced it has appointed Paul Visokeyto the role of Vice President of Sales and Marketing.
Speech Technology News Features
Kelsey Group Expects Speech Revenues to Reach $2B by 2006
The Kelsey Group is releasing this week its annual "Voice Ecosystem Review and Forecast".
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