Poly Information's Angel is Certified ca smart
TEL AVIV, ISRAEL - Poly Information Ltd. announced it has joined the Solution Partner Program of Computer Associates International Inc. (CA) and that its Angel Conversation Interface Solution has been certified ca smart with Unicenter, CA's family of eBusiness infrastructure management solutions. The ca smart seal is earned by solution partners who deliver eBusiness value and technical excellence through the integration of their products with CA technologies. Specifically, Angel has been certified ca smart with CA's new Unicenter ServicePlus Knowledge Tools. Unicenter ServicePlus combines complementary, component technologies to accelerate and improve customer service processes, to track and proactively manage service workflows, and to optimize the use of human and knowledge resources. Designed to increase end-user self-sufficiency while reducing support costs, Unicenter ServicePlus Knowledge Tools deliver answers derived from a common knowledge base via integrated knowledge retrieval tools including Natural Language Search, Frequently Asked Questions and Decision Tree. Based on a 'plug 'n play' software application, Angel is a system that replicates human response, allowing for practical information retrieval and transactional processing through free speech conversations. End-users can make requests from applications using their own voice, and in turn receive a relevant, system-generated voice response. "We see a very natural fit between the voice based capabilities of Angel and the knowledge retrieval functionality of Unicenter ServicePlus," says Ofer Alt, CEO and President of Poly Information Ltd. "The ca smart certification of Angel with Unicenter ServicePlus confirms the practicality of integrated solutions, as well as their potential to bring new meaning to the term 'user-friendly'." "CA and Poly Information are committed to delivering customer support systems that are both cost-effective and easy to use," said Keith McPhillips, director, solution partner program, CA. "The unique voice recognition and response capabilities of Angel are a great complement for the Unicenter ServicePlus Knowledge Tools, and give our mutual customers a powerful new mechanism by which to achieve their strategic customer service objectives."