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Smart Customer Service
October 01, 2003
Q & A
Linda Drake, President, National Verbatim Reporters Association
As president of the National Verbatim Reporters Association (NVRA), oversees the United States' authority for voice writing. NVRA members document the official record of congressional hearings, court proceedings, administrative hearings, depositions, conferences and similar events and proceedings. Drake discusses how using state-of-the-art voice and stenographic methods, NVRA reporters maintain the highest standards of speed and accuracy in the field of court reporting.
Travis White, Vice President of Marketing & Product Management, Datria
Datria is helping to revolutionize the way tickets are managed in the field. Gone are the days of laborious hand-written tickets. Applications like Ticket Management 2.0 allows technicians to talk directly to their enterprise systems, making for a faster, more accurate update. Fresh off the announcement of Ticket Management 2.0, Travis White of Datria visited with STM NewsBlast to discuss the benefits deploying such an application can bring to field technicians.
Paul Ricci, CEO, ScanSoft
Paul Ricci joined ScanSoft as CEO in September 2000 and has led it through several transitions. He was recently named a Top Ten Leader in Speech by Speech Technology Magazine. Find out what Ricci and ScanSoft have in store fresh off their acquisition of SpeechWorks.
Jack Greene, Executive Director, New Business Resources
"It is not what you know that will hurt your chances of success, it is what you don't know." That's what New Business Resources (NBR) executive director Jack Greene preaches to his clients and why he believes using consultants to assist with important decisions is a good idea. Greene spoke with
NewsBlast about the impact independent industry professionals can have on a companies success.
Peter Monaco, Vice President of Application Engineering, Nuance Communications
Peter Monaco has been involved in Nuance's shifting focus toward the Nuance Voice Platform. He believes packaged applications can help broaden the speech market, cutting deployment time in half and significantly reduce development complexity and risk. Monaco visits with the readers of NewsBlast to discuss these and other pertinent issues.
Speech Technology Digest
NMS Communications and uReach Technologies Selected by Bell Canada
HOLMDEL, NJ and FRAMINGHAM, MA - Joint solution organizes and directs calls between multiple devices through one virtual telephone number.
Fonix Technology Deployed by Meridian
SALT LAKE CITY, UT - Meridian licenses Fonix speech technology for Midwestern 511 road traffic information service.
Babel Releases Arabic Language Version of BrightSpeech
MONS, BELGIUM - "Salma" brings BrightSpeech into the international Arabic world marketplace.
Nexidia to Enable Audio Search for Yahoo! NetRoadshow
ATLANTA, GA - Yahoo! NetRoadshow will use Nexidia's phonetic technology to allow users to locate, index and access specific passages within presentations.
Philips and Optimal Systems Secure Major Order
VIENNA, AUSTRIA and BERLIN, GERMANY - Order includes the installation of Philips SpeechMagic speech recognition in nine convalescent clinics will assist with generating of reports.
Nuance Teams with WorkForce Technologies
MENLO PARK, CA - WorkForce Technologies' human resources, government, education and healthcare speech solutions to be available on the Nuance Voice Platform.
Sensory Releases Speech Recognition SDK for Linux
SANTA CLARA, CA - Fluent Speech Software now available on Linux platform to custom tune speech recognition applications.
Tell-Eureka Introduces LevelOne Virtual CSR Version 2.0
NEW YORK, NY - Now based on the XML Processing Definition Language (XPDL), this version supports the Web services architecture using the Microsoft .NET Framework.
Richard J. Geruson Appointed CEO of Voice Signal Technologies
WOBURN, MA - Former senior vice president for Nokia takes over day-to-day operations.
ScanSoft Releases OpenSpeech Recognizer 2.0
PEABODY, MA - Updated version provides memory and CPU savings and support for application vocabularies containing millions of words.
Convera and Nexidia Partner to Deliver Integrated Audio Search
VIENNA, VA and ATLANTA, GA - Partnership offers high-performance audio and video phonetic search for regulatory compliance, security and knowledge management.
TalkToMePCLaunches New Web Site
www.talktomepc.com is the dedicated distribution site for VoiceBox Voice - Low Vision, which allows users to fetch information from their PC or the Internet using only voice requests.
iVoice IVR Integrated with Intel's Voice Boards
MATAWAN, NJ - Solution incorporates iVoice's Application Generator with Intel's Dialogic D/82JCT-U and D/42JCT-U voice boards.
Nortel Networks Unveils Converged Networking Solutions
ATLANTA, GA - Solutions tailored toward small- to medium-sized companies, extending support for enterprise branch offices.
Time iCR Selects Audium 3
NEW YORK, NY - Canadian service bureau choses Audium 3 as standard environment for VoiceXML.
HeyAnita Announces Rapid Message Service
Wireless messaging solution works across carrier networks and handset models and is offered to wireless carriers as either a fully-hosted or in-network solution.
VoxSurf launches VxOne Platform
Voicemail and messaging platform enables telcos to expand and upgrade while targeting specific user groups.
NMS Communications IVR Platforms Selected by Telogic
FRAMINGHAM, MA - Thailand operator deploys system on 12 million subscriber network.
Convergys Selected by Fifth Third Bancorp
CINCINNATI, OH - Convergys to provide human resources services, including the integration of advanced speech recognition.
Vialto Releases E2GO 2003 for Microsoft Exchange 2003
CUPERTINO, CA - Application allows mobile employees to listen and respond to e-mail and appointments using any phone.
Atos Origin Teams with Kirusa
GENEVA, SWITZERLAND - Partnership created to deliver multimodal solutions in Western Europe.
ScanSoft Releases Speechify 3.0
PEABODY, MA - New product features "Speechify Jill," increasing the number of voices offered by ScanSoft to 36.
Leading Vendors of Speech Recognition Telephony Software Identified
EGHAM, ENGLAND - Nuance, SpeechWorks and ScanSoft led the way in 2002 with 71.7 percent of ports market share according to a Gartner report.
Telelogue Receives Listing Database Pre-Processing Patent
ISELIN, NJ - "System and Method for Pre-Processing Information used by an Automated Attendant" patent has been allowed for issuance upon processing of the applicable patent issuance fees.
VoiceXML Forum Launches Platform Certification Program
NEW YORK, NY - Vocalocity, VoiceGenie and Voxpilot join pilot program; testing begins later this month.
Novauris Announces Evaluation Program
NEW YORK, NY and CHELTENHAM, ENGLAND - Demonstration system opens up wider evaluation of technology for spoken access to extremely large databases.
Vocent and TARGUS
NEW YORK, NY - Agreement provides Vocent with TARGUS
's real-time technology.
Genesys Announces Siebel Validation
SAN FRANCISCO, CA - Integration of Gplus Adapter 6.5.1 with Siebel eBusiness applications extends alliance between companies.
Genesys Introduces Managed Services Suite
SAN FRANCISCO, CA - Suite is designed to be delivered by telecommunications companies, service providers and systems integrators.
TuVox announces Team TuVox Partner Program
LOS ALTOS, CA - Program intended for systems integrators, value added resellers, technology platform providers, application service providers and outsourcers of IVR, speech and contact center solutions
Vocollect and RedPrairie Form Strategic Integration and Reseller Agreement
WAUKESHA, WI and PITTSBURGH, PA - RedPrairie will integrate and resell Vocollect's "hands-free, eyes-free(tm)" Talkman® solution with RedPrairie's DLx® Warehouse and DLx Labor supply chain execution solutions.
Fonix Announces Next Generation DECtalk
SALT LAKE CITY, UT - Version 5.0 of Fonix DECtalk text-to-speech (TTS) technology released for embedded applications.
ScanSoft Establishes Dedicated Professional Services Team for DA Solutions
SAN DIEGO, CA - Company introduces SpeechPAK 1.0 for Directory Assistance and introduces new suite of speech optimization services.
ZyDoc Integrates Software into Toshiba Solutions
HAUPPAUGE, NY - Automated Medical Documentation Solutions bundle will soon be available on Toshiba server and tablet PC.
SAIC Launches New Generation Navigation Service
DAYTON, OH - Voice-enabled navigation system provides drivers turn-by-turn directions with real-time traffic conditions, incorporating technology from Webraska Mobile Technologies and Telelogue Inc.
Metaphor Solutions Announces Strategic Relationship with Microsoft
WELLESLEY, MA - Metaphor's packaged speech Interactive Voice Response (IVR) applications will now work with the Microsoft Speech Server.
Babel's Text-to-Speech Integrated into ALVA Mobile Phone Organizer
STOCKHOLM, SWEDEN - Wireless device is used by visually impaired individuals to make phone calls, send SMS messages, look up information and take notes using Braille with speech.
Babel TTS Deployed at Belgian Supermarket
MONS, BELGIUM - BrightSpeech Text-to-Speech engine used in PC DIGISPOT for public announcement systems.
ScanSoft Announces Winners of Annual Best Practices Competition
SAN DIEGO, CA - Aetna and Centerlink recognized for Best Practices and Most Innovative Speech Solutions at ScanSoft's Annual Speech Conference Conversations.
Fonix Joins Oracle PartnerNetwork as a Member Partner
SALT LAKE CITY, UT - Fonix teams with Oracle to deliver joint distributed speech solutions.
Edify Selected by Landstar Systems
SANTA CLARA, CA - Phase one implementation of its voice and speech enhanced standards-based platform completed by Edify.
iVoice Appoints The Support Network UK Approved Reseller
MATAWAN, NJ - Selling Speech Enabled Auto Attendant and IVR into SME and contact center market will be Support Network's focus.
Telelogue's Automated Directory Assistance (DA) Bundled with Z-Tel Services
ISELIN, NJ - Personal Voice Assistant (PVA) feature to include automated Voice Directory Assistance (VDA) to all business and residential customers.
Convergys Names Three Executives
CINCINNATI, OH - Jean-Hervé Jenn, Francois Lancon and Raul A. Rodriguez will head billing and customer care initiatives globally.
iVoice Partners With White Radio
MWhite Radio, a distributor of Avaya products for the Canadian Dealer Community, will market and sell the iVoice suite of speech telephony applications.
Phonetic Systems Solution Deployed by Bank of New York
BILLERICA, MA - Phonetic Business Continuity CoordinatorTM to provide ability to maintain services during emergencies that threaten connectivity such as power outages, technical failures, or any other type natural or manmade disaster.
Datria Releases Datria Ticket Management 2.0 Broadband Edition
Latest version of voice-enabled field workforce application improves productivity of cable, satellite and telecommunications field personnel.
MAP Telecom and Voxpilot Partner
MONACO and DUBLIN, IRELAND - With the addition of Voxpilot's VoiceXML platform, MAP Telecom can implement W3C standards into its solutions.
Voxware and RedPrairie Sign Strategic Partnership Agreement
WAUKESHA, WI and PRINCETON, NJ - Under the agreement, RedPrairie has the right to resell and deliver Voxware product VoiceLogistics to its customers.
Loquendo Technology Selected by LogicJunction
Artificial Intelligence software company added to Loquendo's customer portfolio.
Elix Integrates CCXML to Elix IVS
MONTREAL, CANADA - Call control functionality, such as call routing capabilities, now offered with Elix IVS.
HTI Voice Solutions and Nuance Deliver Solution to Valero
MENLO PARK, CA and MARLBOROUGH, MA - Valero Energy Corporation will utilize a Natural Language Credit Card Account Management Application on the Nuance Voice Platformä.
TuVox Appoints John Kirst Vice President of Business Development
LOS ALTOS, CA - With more than 20 years of call center technology, enterprise software and sales and marketing experience, Kirst will be responsible for TuVox' business partnership strategy and development.
Pronexus Releases VBVoice 5.1
OTTAWA, CANADA - Telephony development environment will perform on the Microsoft .NET platform, Visual Studio 2003.
Convergys/Audium Selected as People's Choice
Voters at SpeechTEK choose the team of Convergys and Audium as their favorite deployed speech application during the inaugural Speech Solutions CHALLENGE.
Gartner Report Shows Speech Recognition Market Positioned for Growth
EGAHM, ENGLAND - "Speech Recognition Telephony Software: Worldwide 2002-2007" report includes prediction of increase in worldwide speech recognition telephony software revenue for first time since 2000.
Genesys and Microsoft Business Solutions Partner
SAN FRANCISCO, CA -Genesys Call Center Suite and Microsoft Business Solutions CRM integrated to provide deployable and manageable customer service solutions.
Maxxar Forms Strategic Partnership with XP Systems
Alliance provides users of new XP2 system with voice recognition solutions.
Persay Releases Persay Vocal Password 3.0 and Persay FreeSpeech 3.0
Biometric voice authentication solutions geared toward financial services, telecom and security applications.
IMS Releases Upgrade of IMS CharacterGenerator Studio
Automated voice-to-animation tool-Xtra will enables users to incorporate talking animated characters as part of presentations or applications created using Macromedia Director MX.
Loquendo Announces Integration with Oracle
TURIN, ITALY - Voice Gateway certified for use with the Oracle9i Application Server Wireless and Collaboration Suite offering.
Convergys Integrates Audium Software into Open Hosting Environment
CINCINNATI, OH and NEW YORK, NY - Audium 3 VoiceXML software tools will be available for Convergys clients operating advanced speech recognition applications on Convergys' outsourced SpeechPort platform.
LumenVox Selected by ATA Retail Services
SAN DIEGO, CA and FREMONT, CA - Wholesale distributor to use automated merchandise ordering and shipment system to service more than 800 field merchandising personnel.
Sound Advantage Takes New Name
FOOTHILL RANCH, CA - Now Applied Voice and Speech Technologies Inc, restructured company also acquires CallXpress® voicemail and prepares for launch of Seneca.
Speech Technology News Features
Datamonitor Report Claims Hosted Call Centers on the Rise
Independent market analyst predicts that hosted call center solutions will be appealing to small businesses.
Speech Technology Industry Names Top Performers for 2003
Speech Solutions Awards were presented last night at the SpeechTEK Gala and Awards Ceremony sponsored by ScanSoft and Partners.
Distributed Speech Revenues Predicted by Zelos Group to be $1.1 Billion by 2008
Zelos Group report shows service providers are capturing a growing share of interactive voice response (IVR) equipment and software market.
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