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Elix Integrates CCXML to Elix IVS

MONTREAL, CANADA - Elix announced the integration of a Call Control eXtensible Markup Language (CCXML) Browser to Elix IVS, its interactive voice response platform. CCXML provides enhanced call control capabilities that enable businesses to utilize the Web and offer voice Web services to their customers. With the integration of the CCXML browser, Elix IVS offers call routing capabilities, multiple call handling and control capabilities, as well as telephony applications such as interactive voice response on multiple call legs. Designed to complement VoiceXML, CCXML adds call control capability and the same CCXML script can be used for several concurrent calls. CCXML, in conjunction with VoiceXML, enables developers to design call control features for voice-enabled applications that present a fusion of telephony and interactive Web services. "We are pleased to offer Elix IVS with CCXML as our response to the changing requirements and business opportunities of the marketplace," said Fran├žois Rodrigue, Elix president and CEO. "This product will allow our customers to leverage their existing Web and data systems so that they can offer their customers enhanced and expanded customer service."
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