Vocent and TARGUSinfo Announce Partnership

NEW YORK, NY - Vocent Solutions Inc. and TARGUSinfo® announced a strategic initiative to leverage TARGUSinfo Real Time Intelligence within Vocent's Confirmed Caller application. Vocent's Confirmed Caller is a speech-driven, packaged application that leverages a wide variety of content and voice biometrics to automate the verification and authentication process in call centers. Through the agreement, TARGUSinfo will provide Vocent its real-time data, which links household and business telephone numbers and addresses in North America, with information including a name, postal address, phone type, days in service, and other data to aid in risk management. "The value of a Confirmed Caller solution is in its speed and accuracy," said Chuck Buffum, CEO Vocent Inc. "And that means combining the best voice authentication application with the best data possible. Without a doubt, TARGUSinfo delivers the premier real time intelligence. Combined, we are creating a call center application of unprecedented value." "TARGUSinfo's sole focus is in providing all the information the call center needs - instantly," said Joe Saunders, vice president of business development at TARGUSinfo. This means customers and prospects can be served faster with better information. And, call centers can maximize their productivity - speeding up transactions and helping to eradicate identity theft. By establishing an individual's identity through Confirmed Caller with TARGUSinfo's Real Time Intelligence, companies will be able to increasingly automate call center processing - from checking account balances, to making purchases, and through to change of address."
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