Time iCR Selects Audium 3
NEW YORK, NY - Time iCR, a service bureau for the development and hosting of speech driven customer care applications in Canada, has chosen Audium 3 as their standard application environment for VoiceXML. With growing customer demand for VoiceXML, Time iCR has selected Audium software to build and manage successful solutions while providing protection for changing standards. "As the number of VoiceXML applications on our bureau grows Audium is proving to be key to timely and successful delivery of customer applications," said Doug Shore, Time iCR's vice-president of business operations. "Before choosing to standardize on Audium we performed an internal comparison of various development options. The team found that Audium significantly accelerates our development process compared to other approaches and provides a reliable, scalable runtime environment giving us the confidence to aggressively pursue customers with tight delivery deadlines." Time iCR is Canada's largest independent hosted service provider and serves as Sprint Canada's center of expertise for voice applications. With a 30-year history of engineering specialized applications for complex telecommunications systems, Time iCR offers sophisticated IVR and call processing solutions in multiple languages throughout the U.S. and Canada. The Time iCR team designs, implements, administers, and maintains a variety of state-of-the-art network IVR solutions for customers in a host of different industries and provides a suite of speech driven automated solutions for customers such as Air Canada, Sony Canada and Allstream. "We're excited to be working with Time iCR as they grow their VoiceXML capabilities and deliver applications for major customers," said J. Cory Wright, Audium's chief operating officer. "Their sensitivity to the cultural and linguistic requirements of the Canadian market, deep voice application experience and commitment to standards makes them a clear market leader."