Genesys Announces Siebel Validation

SAN FRANCISCO, CA - Genesys Telecommunications Laboratories Inc., a subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), announced that the Genesys Gplus Adapter for Siebel 7 has been validated by Siebel Systems Inc. (NASDAQ: SEBL), a provider of multichannel business applications software. As an extension of Genesys' alliance with Siebel, this validation builds on Siebel Systems' existing Genesys Gplus validations for Siebel 2000, Siebel 7 and Siebel 7.5. Siebel Systems provides a proven set of industry-specific best practices, CRM applications software, and business processes. With the Genesys Gplus Adapter for Siebel 7, enterprises are able to provide call center representatives more data, interaction and call control capabilities for blended voice and multimedia from within Siebel eBusiness Applications. Currently there are more than 100 customers worldwide using Genesys Gplus adapters for Siebel. "The contact center is becoming an increasingly important priority for companies," said David Peranich, vice president and general manager, Alliances, Siebel Systems. "The integration of Siebel 7 with the Genesys Gplus Adapter helps businesses to increase productivity and enhance their customer acquisition rate. Working together, Siebel and Genesys enable companies to share and leverage customer intelligence across channels, helping businesses to anticipate customer needs and turn contact centers into profit centers." "In order to be competitive in such an aggressive market, companies must continue to exceed consumer expectations on a daily basis," said Paul Segre, chief technology officer of Genesys. "The combined solution enables joint customers of Genesys and Siebel Systems to gain a competitive edge by leveraging business intelligence to improve the customer interaction experience." Also from Genesys

Genesys Announces SAP Certfication of Gplus Adapter for mySAP CRM SAN FRANCISCO, CA - Genesys Telecommunications Laboratories Inc. announced SAP certification of the Genesys Gplus Adapter for the latest release of mySAP(tm) Customer Relationship Management (mySAP(tm) CRM). "We are very pleased that Genesys has met our requirements for certification," states Rainer Zinow, vice president of mySAP CRM, SAP AG. "Our renewed collaboration with Genesys brings added value for our customers who demand a tightly coupled interaction center solution backed by the quality assurance of two market leaders, as well as mySAP CRM, the market's most comprehensive, industry-specific solution."

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