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Speech Tech Columns

Poor IVR Will Make Your Customers Talk (Not in a Good Way)

Subpar design is bad for everyone.

NLP and Data Statements: Let’s Speak the Right Language(s)

‘Natural' language processing must not mean ‘English' language processing

Designing a Speech Interface? Learn From Web Design Fails

The annoyances and mistakes on websites can provide valuable lessons.

An Open Letter to Voice Agent Platform Developers

You're at the vanguard of a burgeoning movement.

Speech Tech Case Studies & Market Spotlights

Market Spotlight: Hotels Offer a Room for Voice Assistants

As travel slowly starts to return following COVID-19 lockdowns, hotels today need to place a strong emphasis on safety and comfort. For many, speech-enabled in-room virtual assistants are the answer.

Market Spotlight: Retail Eyes a Sharp Increase in Voice-Assisted Shopping

While voice technology has been around for a while, its use as a consumer shopping aide really only emerged just a few short years ago, starting when Amazon unleashed its first Echo device on the world.

Voice Provides a More Immersive Gaming Experience

As natural language has crept into the gaming world, gamers today can use voice as a controller, interact with characters during game play, communicate with other players in multiplayer and role-playing games, and so much more.

Market Spotlight: Nonprofits Use Speech to Their Benefit

With limited budgets and resources, many nonprofits find it difficult to adopt new technologies as quickly as for-profit entities. But that disadvantage is lessening, thanks to more affordable and accessible speech products.

Speech Technology Reports and Research

Optimize your Virtual Assistant with Automated Conversational Analytics

Sponsored by Spitch

How Deep Learning Speech Recognition Fuels Business Transformation

Sponsored by Deepgram

ASR Engines and Cloud Hosted Platforms

Sponsored by Mod9 Technologies

Chatbots - Search vs. Conversation. Do you know the difference?

Sponsored by Verint

Using Conversational Analytics in the Discovery Phase

Sponsored by Spitch

Voice Biometrics for Customer Verification

Sponsored by Spitch