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Speech Tech Columns

When Not to Standardize

Not every aspect of voice systems can or needs to be interoperable.

The Accessibility Lessons Learned (And Not Learned) from COVID

Did educational institutions become more inclusive post-pandemic?

Attack of the Smart Bots

AI-powered bots paired with TTS could be used for nefarious purposes.

Voice Cloning: A Breakthrough with Boundless Potential

Get ready for a set of technologies that could revolutionize human communication.

Speech Tech Case Studies & Market Spotlights

Market Spotlight: Hotels Offer a Room for Voice Assistants

As travel slowly starts to return following COVID-19 lockdowns, hotels today need to place a strong emphasis on safety and comfort. For many, speech-enabled in-room virtual assistants are the answer.

Market Spotlight: Retail Eyes a Sharp Increase in Voice-Assisted Shopping

While voice technology has been around for a while, its use as a consumer shopping aide really only emerged just a few short years ago, starting when Amazon unleashed its first Echo device on the world.

Voice Provides a More Immersive Gaming Experience

As natural language has crept into the gaming world, gamers today can use voice as a controller, interact with characters during game play, communicate with other players in multiplayer and role-playing games, and so much more.

Market Spotlight: Nonprofits Use Speech to Their Benefit

With limited budgets and resources, many nonprofits find it difficult to adopt new technologies as quickly as for-profit entities. But that disadvantage is lessening, thanks to more affordable and accessible speech products.

Speech Technology Reports and Research

KPI's for Critical Web Chat

Sponsored by Observe.AI

Learn from these common voice biometric FAQ's

Sponsored by LumenVox

Agent idle time fell from 33% to just 5% when using this

Sponsored by LumenVox

Learn How to Increase Transcription Speed and Improve Accuracy

Sponsored by LumenVox