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Speech Tech Columns

Real-Time Guidance Is Key to a Great Service Experience

RTG can elevate customer interactions into relationship building sessions.

AI Is Making UCC and the Contact Center into an Increasingly Powerful Combo

Teaming up these AI-fueled solutions yields a variety of shared capabilities and benefits.

How to Make ChatGPT Usable for Enterprises

Not surprisingly, a standardized format would make the process a lot easier.

It’s Time to Cross Speech Tech’s Annoying Valley

Face it: IVR systems are almost all annoying.

Speech Tech Case Studies & Market Spotlights

Market Spotlight: Hotels Offer a Room for Voice Assistants

As travel slowly starts to return following COVID-19 lockdowns, hotels today need to place a strong emphasis on safety and comfort. For many, speech-enabled in-room virtual assistants are the answer.

Market Spotlight: Retail Eyes a Sharp Increase in Voice-Assisted Shopping

While voice technology has been around for a while, its use as a consumer shopping aide really only emerged just a few short years ago, starting when Amazon unleashed its first Echo device on the world.

Voice Provides a More Immersive Gaming Experience

As natural language has crept into the gaming world, gamers today can use voice as a controller, interact with characters during game play, communicate with other players in multiplayer and role-playing games, and so much more.

Market Spotlight: Nonprofits Use Speech to Their Benefit

With limited budgets and resources, many nonprofits find it difficult to adopt new technologies as quickly as for-profit entities. But that disadvantage is lessening, thanks to more affordable and accessible speech products.

Speech Technology Reports and Research

Enhance Your Apps and Products with AI Voice

Sponsored by WellSaid Labs

Using Speech Analytics to Monitor and Improve Agent Performance

Sponsored by Observe.AI

If Your Data Needs to be On-Premise - Then What?

Sponsored by LumenVox

Implementing a Deep Neural Network for Language Processing

Sponsored by LumenVox

What is Composable Customer Experience?

Sponsored by LumenVox