Voxify delivers speech-automated agents for DreamWorks to reduce call center costs and improve operational efficiency.
VoiceWise Technologies announced the general availability release of VoiceWise SmartPBX.
LOS ANGELES - Company officials have a new way to tap into technology developed by UCLA's cadre of researchers.
MATAWAN, NJ - The IVR is designed to give callers information such as party names, attorney names and the judge assigned for the case.
PARIS - François Chaffard joins Telisma as pre-sales engineer.
LAKE SUCCESS, N.Y. - Speech recognition executive joins Voicebrook management team as vice president of marketing.
SAN FRANCISCO - NeoSpeech SDK brings text-to-speech to compact devices.
ARMONK, NY - General Motors' OnStar subsidiary has selected IBM to provide interactive speech technologies for its next-generation voice-recognition applications.
PhoneticOperator and Phonetic Receptionist deliver to organizations of any size.
UNITED KINGDOM - British Airlines has created a new customer service platform using a speech solution provided by Rhetorical and Claritas.
NEW YORK - Audium announces the addition of Scott Ganson as vice president of sales.
SAN FRANCISCO - Oklahoma Gas & Electric (OG&E) reaped cost savings and improved customer service with Genesys call center solutions.
Rockwell FirstPoint Contact and Unveil Technologies announced a strategic marketing and distribution agreement to resell and support Unveil's speech self-service application, the Conversation Manager.
SAN DIEGO and CUPERTINO, Calif. - Metaphor Solutions to offer packaged applications for new offering.
LOS ALTOS, CA - The joint integration is designed for Convergys and TuVox clients to have their speech applications managed by Convergys on an outsourced basis.
SAN FRANCISCO - Eicon introduces new hardware and software for fax, voice and unified messaging applications.
From TMCnet.com, Copyright 2004
OVERLAND PARK, Kan. - Sprint launched the CapTel(SM) Relay Service, an assistive technology aimed at easing communications for the more than 24 million Americans who are hard of hearing, have experiences hearing loss later in life or deaf individuals with good vocalization skills.
PEABODY, Mass. - ScanSoft announces several changes to the management team and organization to further streamline the organization, increasing focus on high-growth opportunities.
PITTSBURGH, Pa. - Company expands capabilities and reach with addition of new voices in four additional languages.
LOS ALTOS, Calif. - TuVox and SOFTEL announced that the two companies have engaged in a partnership to develop and deliver packaged conversational speech applications.
PARIS - PTK Centertel launched voice message and e-mail consulting service.
FREMONT, Calif. - NeoSpeech announced that Professor Stephen Hawking, scientist, professor and author, has selected NeoSpeech's text-to-speech product, VoiceText, as his new voice. Hawking's motor neuron illness, Amyotrophic Lateral Sclerosis, has deprived him of the ability to speak, making his computer with voice synthesizer essential for communication.
LONDON & MENLO PARK, Calif. - Vodafone Spain to Improve Customer Service Using Voice Automation from Nuance; Nuance Teams with Ydilo to Voice-Enable Vodafone Spain's Call Centers.
LOS ALTOS, Calif. - TuVox CVR applications to support SALT and VXML.
NASHUA, N.H. - GN Netcom introduces a digital powered headset system - DSP powered amplifier for the enterprise and contact center market.
ATLANTA - GM Voices produced thousands of pre-recorded voice prompts for Microsoft Speech development tools.
SAN DIEGO and ATLANTA - LumenVox and Vocalocity announced their strategic OEM and channel partnership.
PORTLAND, Ore. - Voice Architects supports Microsoft Speech Server 2004 developers with high impact, low cost VUI services, VUI design, mentoring, testing and tuning services for MSS speech applications.
SAN FRANCISCO - Phone Automation Helps Medical Researchers Screen Potential Subjects
WELLESLEY, Mass. - Metaphor Solutions announced the immediate availability of 20 packaged applications for Microsoft Speech Server 2004 designed to break the cost barrier for deploying automated customer service by phone using speech recognition.
OTTAWA, CANADA - Babel integrated PIKA Technologies' flexible API, PIKA MonteCarlo, to its BrightSpeech TTS speech engine.
PHOENIX - Syntellect was selected to provide Suncoast with a fully speech-enabled member services solution.
COLOGNE, Germany - Ready-to-use, tailored voice portals available as a managed service for telephone-based customer contact.
HEMEL HEMPSTEAD - Telephonetics' latest version of ContactPortal allows an organization to route calls to the desired destination - by spoken voice.
SAN FRANCISCO - New Intervoice and Brooktrout alliance increases flexibility of Intervoice platform.
SAN BRUNO, Calif. - Mobile voice-enabled locator provides precise branch, ATM locations for callers nationwide.
GeckoSystems.certified the Accoustic Magic Voice Tracker Array Microphone for on-board use with its CareBot Mobile Service Robots. The Voice Tracker enables voice control at ranges of 15 feet, with a field view of 180 degrees.
MENLO PARK, Calif. - Nuance announced the availability of Nuance Voice Platform(TM) 3.0.
WOBURN, Mass. - Industry veteran Pantzar expected to expand worldwide sales and drive growth.
CINCINNATI - Center mines voice of the customer feedback to improve efficiencies and effectiveness.
COLOGNE, Germany - The German vendor of Voice Application Management System recruits high-tech veteran Troy Kamphuis.
ORLANDO, FL - Nortel Networks* [NYSE/TSX: NT] announced a new set of wireless local area network (WLAN) solutions.
SAN FRANCISCO - Brooktrout Technology Inc. announced its relationship with Microsoft to expand the enterprise speech market.
PISCATAWAY, N.J. - Vendors encouraged to submit products for certification now.
PRINCETON, N.J. - Supply chain solutions expert Donald Noble joins executive team.
SALEM, NH - iListen version 1.6.4 is recommended in order to use all the commands in this ScriptPak.
DALLAS - Retirement services industry further increases customer service levels and decreases call volumes with Intervoice solution.
SAN FRANCISCO - Intervoice experience in telephony platforms and solutions aids Microsoft to prepare speech technology for mainstream adoption.
PLANTATION, Fla. - Cool C releases Cool C Read Writer™ as a component for their interactive speech software.
TROY, Mich. and ATLANTA - New cooperation agreement makes Clarity Technologies Inc.'s CVC® and ART's smARTspeak solutions available together.
MUNICH, Germany - Carrying the success from enterprise applications, such as automated password reset and two-factor authentication, to large end-user Voice-Portals, where the Voice.Trust server acts as a general secure authentication gateway, the Voice.Trust Server protects services or transactions from unauthorized access or manipulation.
PALO ALTO, Calif. and CINCINNATI - Convergys Receives Frost & Sullivan's 2003 Market Leadership Award in Contact Center Outsourcing Industry.
WALTHAM, Mass. - Voice WatchSM hosted monitoring service adds on module that ensures end-to-end call clarity.
MENLO PARK, Calif. - Nuance announced that Gartner has named the company the worldwide speech software market share leader, based on port shipments in 2003.
PHOENIX - Research shows that, whether it is intended or not, callers attribute personality traits to the speech systems they use. Using the right persona may improve caller comfort levels, enhance customer satisfaction and reinforce a company's image and brand.
NEEDHAM, MA - Brooktrout Technology announced the opening of Brooktrout Japan™, its sales and support office in Japan.
WELLESLEY, Mass. - Metaphor Solutions announced the availability of 20 packaged applications.
BOCA RATON, Fla., ATLANTA, Ga. and PEABODY, Mass. - Key Bank, Mailboxes, Etc. and Shell benefiting from market leaders' dedication to open standards for speech recognition.
SAN FRANCISCO - New offerings aim to help developers extend business processes by
FRANKFURT, Germany - Sparkasse Vest Recklinghausen has deployed a next generation IVR solution from Nortel Networks.
MINSK, BELARUS - Application enables users to hear any text-based information in their own voices on the basis of Sakrament TTS Engine.
SAN FRANCISCO - Alliance with Microsoft allows Apptera to deliver SALT-based packaged speech applications for financial services.
Clarity Technologies' CVC voice communications software technology embedded in Peiker's Bluetooth hands-free system will be available to more consumers in the United States in the soon-to-be released automobiles for the Mini Cooper.
LOS ALTOS, Calif. - Definity Health's members and providers gain faster access to customized services with state-of-the-art automated speech recognition.
LONDON, UNITED KINGDOM and GHENT, BELGIUM -ScanSoft, Inc. (Nasdaq: SSFT) announced a partnership with Hosted Telephony Solutions Ltd. (HTS), to develop a speech-enabled Directory Assistance (DA) application powered by SpeechWorks® solutions from ScanSoft.
EDINBURGH, Scotland - Rhetorical created new voices for the German market capable of switching between German and English.
WELLESLEY, Mass. - Babson executive education will premier a new executive education program to turn scientists and managers into business leaders.
PLANO, Texas - Alliance Systems introduced new speech servers for developing and deploying VoiceXML-based speech solutions.
TEMPE, Ariz. - Firm earns Cisco Systems' IPCC advanced technology provider status.
MILTON KEYES, UK - In support of choice and providing enterprises with the most cost effective speech platform, Aculab has announced support for Microsoft Speech Server.
Milton Keynes, UK - Four of the United Kingdom's leading betting agents have put their money on a speech recognition application from VeCommerce, powered by Aculab's media processing resource cards.
From CommWeb - the Telecom Pipeline, Copyright 2004
Nuance says the key to Voice Platform 3.0 is its Nuance Application Environment, which is comprised of two components: Nuance V-Builder and Nuance V-Server.
MENLO PARK, Calif. - Company answers telecommunications carrier demand for voice automation solutions.
By Joris Evers, IDG News Service, Copyright 2004
Microsoft has detailed pricing and licensing for its Speech Server 2004 products, the company's first speech recognition server offerings.
MENLO PARK, Calif. - Nuance announced its support of the world wide web consortium's decision to advance VoiceXML 2.0 to W3C recommendation.
EDEN PRAIRIE, Minn. - Vocal Laboratories announces VocaLabs-Professional, or VocalPro, a research tool designed for ongoing usability and satisfaction testing.
OTTAWA, Canada and SAN FRANCISCO - VeoSuite delivers the value of speech with packaged business processes for a variety of industries. The first product, VeoBill, accelerates receivables with speech-enabled bill payment.
LOS ALTOS, Calif. - Partnership leverages best of breed speech application and VXML platform technologies to deliver packaged solutions.
SAN FRANCISCO - Phone automation helps medical researchers screen potential subjects.
By Mark Riehl eChannelLine Daily News Copyright 2004Bill Gates, Microsoft's chairman and chief software architect, will officially announce the release of its Speech Server at the combined AVIOS~SpeechTEK Spring 2004, VSLive! San Francisco 2004 and Microsoft Mobile Developers Conference 2004 events on March 24.
SAN FRANCISCO - New software will extend reach of telephony applications into the pure IP environment.
LONDON, UNITED KINGDOM and GHENT, BELGIUM -ScanSoft, Inc. (Nasdaq: SSFT) announced a partnership with Hosted Telephony Solutions Ltd. (HTS), to develop a speech-enabled Directory Assistance (DA) application powered by SpeechWorks® solutions from ScanSoft.
FRAMINGHAM, Mass. - Speech software licenses now available with NMS Open Access, HearSay offerings; network and enterprise application developers to benefit.
From The Kansas City Star, AP, Copyright 2004Investment firm Warburg Pincus LLC has agreed to buy Xerox Corp.'s minority stake in ScanSoft Inc., a maker of speech and imaging software, for $80 million, the companies said Friday.
ENGLEWOOD, CO - Goodison held numerous management positions prior to joining Datria.
NEEDHAM, Mass. - Acquisition of next generation voice over IP media processing technology will enhance Brooktrout's leadership.
SAN FRANCISCO - Latest IVR version to deliver rapid application deployment, compatibility with latest speech technology and improved self-service experience across Web and voice.
ATLANTA, Ga. and LONDON, UK - Telecom operators to benefit long-term from VoxSurf Alliance.
NEEDHAM, Mass. - Brooktrout Technology announced an early access program for a controlled release of its new host-based media processing product.
COLOGNE and DUSSELDORF, Germany - T-Mobile launches voice-driven infotainment portal for cell phone users in Germany.
WALTHAM, Mass. - Collaboration focuses on helping organizations re-think their customer self service strategies to improve service quality and reduce costs.
SAN FRANCISCO - Genesys Telecommunications Laboratories Inc., announced that U.S. Xpress Enterprises Inc. installed Genesys call center software.
Product enhancements to the company's flagship product attempts to accelerate the use of speech recognition in creating medical documentation.
New Interactive Speech Software Makes It Possible for Kids to Talk to Their Personal Computers
EContent, Copyright 2004
Connexor has signed a licensing agreement with Fast Search & Transfer, a developer of enterprise search and real-time alerting technologies. Under this agreement FAST has licensed Machinese components for multiple languages for use in its new enterprise search platform, FAST ESPT.
PARIS - The French National Railways Company launches its 3635 voice portal.
PHOENIX - VistaGen XML edition incorporates Audium software into latest release.
Award winning CVC technology supplied by Clarity Technologies.
CAMBRIDGE, Mass. - BBNT becomes independent; Company will continue to grow its core business and expand with new market opportunities.
PHOENIX - VistaGen XML edition incorporates Audium software into latest release.
OTTAWA, Canada - Pronexus will introduce new speech-enabled tools and solutions for Microsoft speech server at AVIOS~SpeechTEK.
SALEM, N.H. - ScriptPak adds voice commands for controlling virtually every aspect of Safari.
ORLANDO, Fla. - Dell'Oro Gropu and Insight Research ranked Nortel Networks no.1 in global IP lines shipped for 2003.