Vodafone Spain Utilizes Nuance and Ydilo Team
LONDON and MENLO PARK, Calif. - Vodafone Spain, a subsidiary of Vodafone will automate its call center inquiries and provide customer access to support services 24 hours a day, 365 days a year. Nuance (Nasdaq:NUAN) and its partner Ydilo Advanced Voice Solutions S.A. will deliver the new speech recognition-based customer care solution as part of a three-year ASP contract. The Nuance-powered voice automation solution will improve customer service by virtually eliminating on-hold waiting times for routine customer service inquiries, such as billing queries. Instead, Vodafone Spain's customer phone calls will be answered by a speech recognition "persona," who will respond to requests and queries in Spanish and then route callers to the right destination.