Telephonetics Launches New Version of ContactPortal with an Intelligent Messaging System
HEMEL HEMPSTEAD - Telephonetics announced the launch of the latest version of its ContactPortal, a solution that enables organizations to enhance their telephony processes by controlling and improving staff contactability. The new version has additional hot-desking mobility features, as well as incorporating a brand new intelligent messaging system option that will replace traditional voicemail systems in any environment. Using advanced, and Telephonetics-enhanced, speech recognition technology to give true natural language, Telephonetics' ContactPortal allows an organization to route calls to the desired destination - by spoken voice. An individual can control if, when, where and from whom they wish to receive calls. Acting as a virtual operator, the system will answer all incoming calls 24/7, with a specialized time-of-the-day greeting feature in order to maintain high quality service around the clock. The latest organization to invest in the solution is Lothian University Hospitals NHS Trust.