LumenVox and Vocomo to Market Speech Recognition Product for Phone Automation in Small to Medium Businesses
SAN DIEGO and CUPERTINO, Calif. - LumenVox and Vocomo® announced a new product that replaces complex touchtone menus with speech recognition technology allowing customers to achieve what they want. The product is designed to increase automation while maintaining customer satisfaction at a lower cost. LumenVox and Vocomo are jointly marketing LumenVox's speech recognition technologies with Vocomo's market leading VoiceXML IVR platform - Vocomo Voice® Response. VoiceXML version 2.0 is a Web standard for phone automation giving consumers and business users access to Web-based services over a telephone. Metaphor Solutions will be offering packaged applications running on this new product.
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