Zelos Group Names Nuance Speech Software Leader in Global Telecommunications Market
MENLO PARK, Calif. - Nuance (NASDAQ: NUAN) reported that the company was named the speech software leader in the global telecommunications market by research and advisory firm Zelos Group. The just-released Zelos Group report, entitled "Service Providers' Speech Enabled Services: Multiple Applications Gain Momentum," examined the entire wireless and wireline market and determined that Nuance owned 46 percent of the deployments across a range of application segments, including voice activated dialing, messaging, directory assistance, customer care and voice information portals.
"Nuance continues to build on its early presence in the carrier market with the delivery of enhanced services applications," explained Dan Miller, senior analyst at Zelos Group and the report's principal author. "Working with partners and integrators and incorporating its own platform, Nuance has also added to its early wins with voice-driven customer care solutions."
Nuance's roster of telecommunications customers includes AT&T Wireless, Bell Canada, Cingular, Japan Telecom, KT Freetel, Qwest Wireless, Sprint, Telia Mobile, T-Mobile and Verizon. In all, Nuance works with more than 100 of the world's top telecommunications carriers to fuel voice-enabled service offerings that drive revenue, enhance operational efficiencies and elevate customer service levels.