Nuance Voice Platform 3.0 Simplifies the Design, Deployment and Maintenance of Voice Automation Solutions
MENLO PARK, Calif. - Nuance (Nasdaq:NUAN) announced the availability of Nuance Voice Platform(TM) 3.0. The industry's first open, standards-based platform optimized for speech now features a new application design and deployment environment. It also offers integration with Nuance's latest speech technologies, as well as broadened support for a range of standards and operating systems. These capabilities will reduce up-front capital investment, cut development and ongoing maintenance costs, simplify system integration, accelerate the time-to-market for voice applications of all types and enable corporations to extend the benefits of voice automation across the enterprise.
The Nuance Voice Platform is the fastest-selling product in Nuance history. Hundreds of companies throughout the world have used Nuance's VoiceXML platforms to deliver touch-tone and speech solutions aimed at maximizing cost savings and customer satisfaction. These include Bell Canada, China Unicom, Countrywide Financial Corporation, Digital DataVoice, GE Polymerland, HTI Voice Solutions, Japan Telecom, National Express, NTT Software Corporation, PB Farradyne, Swisscom IT Services, Tennessee Valley Authority, United Utilities, USAN, Valero Energy Corporation and Wells Fargo and Company.
A new component of the Nuance Voice Platform is the Nuance Application Environment(TM), which helps businesses overcome common barriers to implementing speech solutions from design through post-deployment. The Nuance Application Environment is comprised of two components: Nuance V-Builder(TM) and Nuance V-Server(TM). V-Builder is a graphical, drag-and-drop application design and development tool that can readily be used by either Web programmers or individuals generally familiar with IVR development environments. V-Server is a runtime environment used for the deployment of voice applications, and for accessing back-end systems such as CRM applications and CTI infrastructure.