Raintree Launches NoteIQ and SchedulerIQ

Raintree, a provider of patient engagement, clinical documentation, revenue cycle management, and business intelligence solutions for rehab and physical therapy operations, has released NoteIQ and SchedulerIQ and introduced two agentic AI suites: Agentic PX for the patient experience and front desk, and Agentic RCM for the revenue cycle.

Raintree's Invisible EMR technology already included ScribeIQ for clinical documentation and now includes NoteIQ. With it, evaluation notes that took 15 to 45 minutes before AI are completed in less than two minutes with NoteIQ.

The new SchedulerIQ cuts multi-appointment plan-of-care booking from 10 to 12 minutes to one, reduces overall scheduling time by 60 percent, and removes roughly 10 times the front-desk clicks and decision points.

And with Agentic PX, AI agents handle patient communication end to end. The first, Marcy, an AI front desk receptionist agent, is bilingual in English and Spanish, reschedules when needed, assigns new therapists, captures insurance details, answers authorization and copay questions, calls patients who miss appointments, and adapts her tone and script in response to callers' emotions, unexpected questions, and unique needs.

Raintree also introduced Agentic RCM, which is structured in three layers: the practice's billing team remains in charge, setting goals, monitoring quality, and working the complex minority of cases the agents escalate; an orchestration layer decides which agent works next and moves each claim forward; and beneath it, AI agents each own a single specialized component of the revenue cycle.

The first of these agents, Lucy, an AI eligibility specialist, navigates payer phone trees, logs into and searches payer portals, processes clearinghouse data, holds complex benefits conversations, applies learned payer patterns such as policies and group IDs, and double-confirms what she is told before writing it back into the EMR.

Raintree's models are trained on more than 7.3 billion data points across clinical, front-office, and revenue cycle workflows, and its AI is embedded in a specific workflow with its own guardrails and grounding data. The company holds SOC 2 Type II certification and offers the first ONC-certified EHR designed specifically for rehabilitation therapy.

"We are not optimizing at the margins," Raintree CEO Nick Hedges said in a statement. "Cutting costs and increasing revenue leads to more therapists, better pay, greater patient access, and practices that are economically viable for the long term. An EMR that is both invisible and autonomous is how we get there."