Articles by Scott Wieder
IVR Fuels Additional Sales at an Auto Dealer
Automated call solution has led to $70,000 in additional service department revenue
VoIP's Impact on Speech Recognition
Voice over Internet Protocol (VoIP) is rapidly replacing traditional phone service in the enterprise and that's good news for speech recognition. According to Synergy Research, revenues associated with enterprise IP telephony topped $4 billion in 2005a 31 percent increase over 2004, and that has undoubtedly increased even more this year.
Dotting the I s and Crossing the Ts With Handwriting Recognition Systems
Both handwriting recognition and speech recognition are technologies that reduce the need for a clumsy input device like a keyboard. Such advances make computing easier for mobile workers, allowing them to be more productive and bring computer power to many who would not otherwise be able to access it.
New Speaker Verification API is Announced
Technology that can make computers and applications more secure by identifying the voice of the persons using them was announced recently by the Speech Recognition API Committee, a consortium of leading technology developers and users.