Biographical Information

Articles by Stephanie Owens

Speech Technology Magazine's 2006 Most Innovative Solutions Awards

UT Southwestern Medical Center Routes Calls Using Speech

Looking to expand its use of speech to the outpatient billing system, UT Southwestern implemented a solution using VoiceObjects X5 Voice Application Management System in January 2006.

Empowering Customers: The AvMed Way

Created in 1969 as a prepaid health care system for pilots in the Miami aviation industry, AvMed Health Plans is Florida's largest, not-for-profit health plan serving employers in the major metropolitan areas of Florida.

Clarkston Chrysler Jeep Rolls out a New Line for Speech

With a global workforce of 384,723 employees, Daimler-Chrysler sold approximately 4,006,700 passenger cars and 712,200 commercial vehicles in 2004. At year's end of 2004, Chrysler's total revenue reached $67 billion. Keeping these numbers in mind, it is not surprising that Chrysler has a five star requirement for its sales and services providers around the globe. However, it is a little surprising to find that this large corporate parent company allows its individual dealerships the freedom…