Biographical Information
Neal Keene
chief technology officer, Gryphon AI
As chief technology officer at Gryphon AI, Neal Keene supports the development and execution of business strategy by aligning department goals, processes, and resource allocation. Most recently, he spent time at Smart Communications, where he held a CTO and strategy role. With experience in business development and strategy, Keene has spent his career focused on helping companies deliver effective, compliant customer experiences across digital and traditional channels.
Articles by Neal Keene
Can Real-Time AI Make Your Contact Center More Compliant or More Vulnerable?
08 Jul 2025
Live AI tools offer significant compliance advantages—if your oversight can keep up.