Biographical Information

Articles by Christy Clark

Financial Services: A Model For Enterprise-wide Speech Technology Deployments

Reflecting on five years of growth in the speech recognition market reveals some interesting trends from the financial services industry and user adoption perspectives. Many financial services institutions (includes banks, brokerages, credit unions and insurers) have shed their conservative images through aggressively developing company-wide "speech strategies" to improve customer service, accommodate the highly mobile user, and drive costs out of the business.

HIPAA: A Springboard for Technological Innovation

The "Health Insurance Portability and Accountability Act" (HIPAA) has spurred a nationwide initiative to simplify administrative processes and ensure patient privacy and security within a variety of health-related industries. Affected organizations include health care providers, pharmacies, health insurance companies and even some government organizations.