Articles by Daniel Enthoven
Voice as a Gateway for New Services
Service providers have a long history of leading the market in deploying innovative and effective speech automation. From the first voice portal deployments to automated agent testing and handset activations, carriers have shown that they are fully willing to embrace the benefits of voice recognition technology. Today, virtually all of the major carriers have deployed some type of speech-enabled application and are looking for areas where this technology can help them further. The reasons why service providers are looking to deploy speech have remained the same for years: increase revenue, lower costs and improve customer service. Whats changed is how service providers are using the technology to achieve these goals.