Biographical Information

Articles by Amir Mané

Maintaining and Increasing Customer Satisfaction Through Voice Automation of Directory Assistance

Several billion times each year consumers call over wireline and wireless networks and pay a transaction fee to get a telephone number. Directory Assitance (DA) Service Providers in North America spend hundreds of millions of dollars to offer this service, with most of the money paying the cost of the operators.

Maintaining and Increasing Customer Satisfaction Through Voice Automation of Directory Assistance

Several billion times each year consumers call over wireline and wireless networks and pay a transaction fee to get a telephone number. Directory Assitance (DA) Service Providers in North America spend hundreds of millions of dollars to offer this service, with most of the money paying the cost of the operators.

SPEECH PROFILES:
Helping Developers Say Yes to Speech

Developers have struggled with speech for years, trying to find how to effectively integrate speech into existing and projected computer and telecommunications projects. In the last year, Unisys has emerged as an important player in the speech industry, perhaps more as a company that enables speech development than as a direct provider.